If you don't know, all you have to do is read. I put exactly what transpired. When did truth=bashing? I'm saddened that you see a disastisfied potential customer as "Silly".gary697 said:I don't know what exactly happened with this guy and one of my employees but his posting in this forum is a bit silly. He is apparently trying to hurt our employee by bashing the whole company.
True. All very true. And if I had tried to contact the company to complain what department should I use? Sales? no, it's not a sales problem. Technical support...again, not a problem with that. Customer support? Of course. If you had a clear "click here to complain and talk directly to the company owner" link on your website I definitely would have taken that approach. And who do you think would answer if I had called customer support. Robin, the same person that I was already communicating with via email. The specialist that you trained and chose to represent your Gen-x-pc company. The person that I told that I was going to share my experience with others, but she continued to insult anyways with no apology.gary697 said:I was contacted by this guy only after he made this post and several others around the internet. Apparently his course of action, this post and the others posts he made, was made within an hour or so of the incident.
Do I need to actually make a purchase to see your prices? no...they are in plain view.gary697 said:His evaluation of our company pricing etc. is not even close to the actual reality considering the fact he has never even been a customer.
While you may want to think of me as a angry, vengeful person scampering around hurting poor innocent companies, you are way off. This will be the first time out of my hundreds of dealings with online purchases that I felt it necessary to post such a negative but truthful comment. I often give praise and sometimes criticism to companies and products that I deal with or purchase, but none have received it so poorly and continued to show a lack of service. That is why I felt compelled to share with others my one personal experience.gary697 said:You are free to make your own decisions but his vengeful comments are based totally on his hate and apparent attempt to harm one of our employees.
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