"Generic Host Process For Win32 Services" error message

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Thread Starter
Jan 17, 2011
Ok, so since of recently, my computer has been acting really wierd. I would start the computer up normally and everything would be fine. But after spending some time on the internet, mostly around 30-45 min, I would get the same "Generic Host Process For Win32 Services" error message. And then after I close the box, my screen starts to act really wierd. A blank white bar appears between the top blue bar (on my computer) which would usually have the website , etc.. "Tech Support Guy Forums - Mozilla Firefox" and the menu bar. And then the windows box changes from "Windows XP style" to "Windows Classic style" on its own. I am still able to use the computer/internet but after a while, it starts to progressively get slower and slower. I have no idea whats wrong with it. I have Avira AntiVir and Malwarebytes' Anti-Malware and I have scanned my computer many times but nothing comes up. Please help :(
I have Windows XP
If you need to know anything else, i'll try my best help but i'm not the best when it comes to computers.
I'm also gonna try to attach screenshots of my computer/error messages.

Thank you
Aug 9, 2007
Hello and welcome to Tech Support Guy.

My name is km2357 and I will be helping you to remove any infection(s) that you may have.

I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.

Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.

Sorry for the delay in replying, the forum is very busy. If you still need help, please do the following:

Step # 1 Download and run DDS

Download DDS and save it to your desktop from here or here or here
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

Step # 2: Download and Run Gmer

Please download gmer.zip from Gmer and save it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

These types of scans can produce false positives. Do NOT take any action on any "<--- ROOTKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click No.

If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure that the 'Sections' button is ticked and the 'Show All' button is unticked.
  • Click the Scan button and let the program do its work. GMER will produce a log.
  • Once the scan is complete, you may receive another notice about rootkit activity.
  • Click OK.
  • GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.

In your next post/reply, I need to see the following:

1. The two DDS Logs (DDS and Attach.txt)
2. The GMER Log

Use multiple posts if you can't fit everything into one post


Thread Starter
Jan 17, 2011
Yes, i'm still here. I apoligize for taking so long to reply. My computer got infected with viruses, etc.. I was able to get rid of them but I still have the same "Generic Host Process" error messsage. I will follow your instructions and post the results.
Thank you again for responding.:)


Thread Starter
Jan 17, 2011
The DDS log:

DDS (Ver_10-12-12.02) - NTFSx86
Run by Administrator at 16:40:03.89 on Wed 02/02/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.510.58 [GMT -8:00]

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Documents and Settings\Administrator.VICTOR-27694DDB\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = <local>
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
mWinlogon: Userinit=userinit.exe
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxsrvc.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1.vic\applic~1\mozilla\firefox\profiles\rr464ekr.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.ask.com?o=14196&l=dis
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=FWV5&o=14193&locale=en_US&q=
FF - component: c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar.dll
FF - component: c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\metrics.dll
FF - Ext: Firefox (default): {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false

============= SERVICES / DRIVERS ===============

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-3 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-3 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-3 26192]

=============== Created Last 30 ================

2011-02-01 20:42:46 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\AVG
2011-02-01 18:08:40 -------- dc-h--w- C:\$AVG
2011-02-01 17:32:57 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\AVG10
2011-02-01 17:27:25 -------- dc-h--w- c:\docume~1\alluse~1.win\applic~1\Common Files
2011-02-01 17:20:58 -------- dc----w- c:\docume~1\alluse~1.win\applic~1\AVG10
2011-02-01 17:20:58 -------- d-----w- c:\windows\system32\drivers\AVG
2011-02-01 17:20:01 -------- d-----w- c:\program files\AVG
2011-02-01 16:46:34 -------- dc----w- c:\docume~1\alluse~1.win\applic~1\MFAData
2011-01-31 23:57:16 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\GetRightToGo
2011-01-30 18:18:48 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\Ynfaw
2011-01-30 18:18:48 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\Uqagu
2011-01-29 18:55:50 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-01-29 18:55:45 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-01-25 01:15:05 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\Itcuaz
2011-01-25 01:15:05 -------- dc----w- c:\docume~1\admini~1.vic\applic~1\Cidaox
2011-01-25 00:35:34 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-01-25 00:35:34 -------- d-----w- c:\windows\system32\wbem\Repository

==================== Find3M ====================

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: MD00600-BAEM rev.YAR41BW0 -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x82348555]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8234e7b0]; MOV EAX, [0x8234e82c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x82376AB8]
3 CLASSPNP[0xF857905B] -> nt!IofCallDriver[0x804E37D5] -> [0x8238DA48]
\Driver\atapi[0x8239F3D8] -> IRP_MJ_CREATE -> 0x82348555
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskMD00600-BAEM____________________________YAR41BW0#4d4d593051324738523246453459413220202020#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x8234839B
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !

============= FINISH: 16:43:22.31 ===============

The Attach log:


DDS (Ver_10-12-12.02)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 11/24/2009 6:15:16 PM
System Uptime: 2/2/2011 2:33:13 PM (2 hours ago)

Motherboard: Dell Computer Corp. | |
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz | Microprocessor | 2391/533mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 57 GiB total, 2.661 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: PCI Simple Communications Controller
Device ID: PCI\VEN_11C1&DEV_0620&SUBSYS_062011C1&REV_00\4&3B1CAF2B&0&40F0
Name: PCI Simple Communications Controller
PNP Device ID: PCI\VEN_11C1&DEV_0620&SUBSYS_062011C1&REV_00\4&3B1CAF2B&0&40F0

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================

Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Advanced System Optimizer
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
AVG 2011
AVG PC Tuneup 2011
Canon MP Navigator EX 1.2
Canon MP190 series MP Drivers
Canon MP190 series User Registration
Canon My Printer
Canon Utilities Solution Menu
FrostWire 4.18.4
GemMaster Mystic
Intel(R) Extreme Graphics Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet II
Intel® PRO Network Adapters WMI Provider (2.0)
Java(TM) 6 Update 15
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft Office Standard Edition 2003
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Sonic Encoders
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
WebFldrs XP
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8

==== Event Viewer Messages From Past Week ========

2/1/2011 9:41:48 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the COM+ System Application service to connect.
2/1/2011 9:41:48 AM, error: Service Control Manager [7000] - The COM+ System Application service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/1/2011 9:41:47 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service COMSysApp with arguments "" in order to run the server: {ECABAFBC-7F19-11D2-978E-0000F8757E2A}
1/31/2011 5:11:55 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde
1/31/2011 3:54:55 PM, error: Dhcp [1002] - The IP address lease for the Network Card with network address 000874A04D45 has been denied by the DHCP server (The DHCP Server sent a DHCPNACK message).
1/30/2011 9:22:30 PM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.
1/30/2011 10:10:57 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
1/29/2011 3:50:28 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/29/2011 11:08:38 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: avgio avipbb Fips intelppm ssmdrv
1/29/2011 11:01:29 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
1/29/2011 10:56:00 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
1/29/2011 10:54:31 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

==== End Of File ===========================

I was unable to get the GMER log because mid-way through the scan, I got the "blue screen" error message. ex: (http://www.betabuzznetwork.com/wp-content/uploads/2009/11/BSOD-0p6b.png)
Aug 9, 2007
Since GMER didn't work for you, we'll try another Rootkit scanner.

C: is FIXED (NTFS) - 57 GiB total, 2.661 GiB free.

Also, your free space on your computer is extremely low. I'd suggest going to Add/Remove Programs and uninstalling any programs you no longer need/use. Also if you have any movies, music or other files you can transfer them to either an external Hard Drive or a USB/Flash Drive to clear up some space.

  • Download a diagnostic tool (MGADiag.exe) from >here< and save this to your Desktop.
  • Double-click on MGADiag.exe.
  • When the program has finished, click on the Validation tab and then click on Copy to Clipboard
  • Please post the results in your next reply.

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

FrostWire 4.18.4

I'd like you to read the Guidelines for P2P Programs where we explain why it's not a good idea to have them.

Also available here.

My recommendation is you go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).

Step # 1: Add/Remove Programs

Go to Start-Settings-Control Panel, click on Add Remove Programs. If any of the following programs are listed there, click on the program to highlight it, and click on remove. Then close the Control Panel.

Ask Toolbar

Step # 2: Download and Run RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get the following warning, just click OK and continue.

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

In your next post/reply, I need to see the following:

1. The MGADiag log/results
2. The RKUnhooker Log

Reboot your Computer.


Thread Starter
Jan 17, 2011
I removed both Ask Toolbar and Frostwire as you instructed me to. I also got rid of a couple of other programs that I thought I didn't really need/use.

Here is the MGAD log:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Status: Validation Control not Installed
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
Windows Product ID: 76487-OEM-2211906-00825
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.med
ID: {D2DB9348-A016-427F-B86C-2566B92C11C6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D2DB9348-A016-427F-B86C-2566B92C11C6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-789336058-764733703-1801674531</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX260 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20041101000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>2B7B3F4F01002052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>84A6D18EA2C706E</Val><Hash>Z/BoRl8MkSHH5OjCJEPB5Azlp60=</Hash><Pid>70141-055-7213555-56959</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Licensing Data-->

Windows Activation Technologies-->

HWID Data-->

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B1DB:Dell Inc|10008:Microsoft Corporation|1B1DB:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

OEM Activation 2.0 Data-->

and here is Rootkit Unhooker:
P.S. When the RKUnhooker scan finished, my anti-virus (AVG) detected malware in the Rootkit Unhooker program. So I had to get rid of it, but I was lucky enough to save the log.

RkU Version: 3.8.388.590, Type LE (SR2)
OS Name: Windows XP
Version 5.1.2600 (Service Pack 2)
Number of processors #1
0x804D7000 C:\WINDOWS\system32\ntoskrnl.exe 2186880 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2186880 bytes
0x804D7000 RAW 2186880 bytes
0x804D7000 WMIxWDM 2186880 bytes
0xBF800000 Win32k 1851392 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1851392 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xBF06B000 C:\WINDOWS\System32\ialmdd5.DLL 905216 bytes (Intel Corporation, DirectDraw(R) Driver for Intel(R) Graphics Technology)
0xF77A7000 C:\WINDOWS\system32\DRIVERS\ialmnt5.sys 811008 bytes (Intel Corporation, Intel Graphics Miniport Driver)
0xF83A0000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xF7697000 C:\WINDOWS\system32\drivers\smwdm.sys 540672 bytes (Analog Devices, Inc., SoundMAX Integrated Digital Audio )
0xEE454000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 454656 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xEE62F000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 360448 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xB4A60000 C:\WINDOWS\system32\DRIVERS\srv.sys 356352 bytes (Microsoft Corporation, Server driver)
0xEE5E7000 C:\WINDOWS\system32\DRIVERS\avgtdix.sys 294912 bytes (AVG Technologies CZ, s.r.o., AVG Network connection watcher)
0xB44FC000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xECABE000 C:\WINDOWS\system32\DRIVERS\avgldx86.sys 245760 bytes (AVG Technologies CZ, s.r.o., AVG AVI Loader Driver)
0xF75E6000 C:\WINDOWS\system32\DRIVERS\update.sys 212992 bytes (Microsoft Corporation, Update Driver)
0xF761A000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 200704 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xF84E9000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xB4B07000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xF8373000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xBF03F000 C:\WINDOWS\System32\ialmdev5.DLL 180224 bytes (Intel Corporation, Component GHAL Driver)
0xEE4C3000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 180224 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB3B2D000 C:\WINDOWS\system32\drivers\kmixer.sys 172032 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xB4948000 C:\WINDOWS\system32\DRIVERS\AVGIDSDriver.Sys 163840 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Driver.)
0xEE511000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xF8493000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0xF7673000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB48FD000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 143360 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xF771B000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xF7770000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 143360 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xEE4EF000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0xEE5C6000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 135168 bytes (Microsoft Corporation, IP Network Address Translator)
0x806ED000 ACPI_HAL 131968 bytes
0x806ED000 C:\WINDOWS\system32\hal.dll 131968 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF8444000 fltMgr.sys 126976 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF84B9000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xBF020000 C:\WINDOWS\System32\ialmdnt5.dll 126976 bytes (Intel Corporation, Controller Hub for Intel Graphics Driver)
0xF7752000 C:\WINDOWS\system32\DRIVERS\e1000325.sys 122880 bytes (Intel Corporation, Intel(R) PRO/1000 Adapter NDIS 5.1 deserialized driver)
0xF8358000 Mup.sys 110592 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xF847B000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xB4DA0000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF8463000 C:\WINDOWS\System32\Drivers\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)
0xF842D000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xF765C000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xB4CC3000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xF773E000 C:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xF7793000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xEE687000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF84D8000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xF764B000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xBA5C6000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xF8788000 C:\WINDOWS\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xF85B8000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xF87A8000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xEDC10000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xF8638000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xBF012000 C:\WINDOWS\System32\ialmrnt5.dll 57344 bytes (Intel Corporation, Controller Hub for Intel Graphics Driver)
0xF8798000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 53248 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xF8578000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xF8778000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF85C8000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF8558000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xF8738000 C:\WINDOWS\system32\DRIVERS\avgmfx86.sys 49152 bytes (AVG Technologies CZ, s.r.o., AVG Resident Shield Minifilter Driver)
0xF85E8000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xF85A8000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xF8548000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xF85D8000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xEEC30000 C:\WINDOWS\system32\DRIVERS\AVGIDSFilter.Sys 40960 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Filter Driver.)
0xF86A8000 C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys 40960 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Loader Driver.)
0xF8618000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xF8608000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xF8588000 AVGIDSEH.Sys 36864 bytes (AVG Technologies CZ, s.r.o. , IDS Application Activity Monitor Helper Driver.)
0xF8568000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xEECA0000 C:\WINDOWS\System32\Drivers\Fips.SYS 36864 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xF8758000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xF8768000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xF8538000 isapnp.sys 36864 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xF85F8000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xF789D000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB448C000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xF8748000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xF87C8000 cercsr6.sys 32768 bytes (Adaptec, Inc., DELL CERC SATA1.5/6ch Miniport Driver)
0xF8808000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xF88A0000 C:\WINDOWS\system32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xF8810000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xF87B8000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xF8898000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 28672 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xF88B0000 C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0xF88A8000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xF88D0000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xF87F8000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xF87D8000 avgrkx86.sys 20480 bytes (AVG Technologies CZ, s.r.o., AVG Anti-Rootkit Driver)
0xF8940000 C:\WINDOWS\system32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xF8800000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF88D8000 C:\WINDOWS\system32\DRIVERS\omci.sys 20480 bytes (Dell Computer Corporation, OMCI Device Driver)
0xF87C0000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xF88C0000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF87D0000 PxHelp20.sys 20480 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xF88C8000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel(R) mini-port/call-manager driver)
0xF88B8000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xF8890000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 20480 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xED2FE000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xB524F000 C:\WINDOWS\system32\DRIVERS\asyncmac.sys 16384 bytes (Microsoft Corporation, MS Remote Access serial network driver)
0xF7BB8000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xB5A49000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xF8323000 C:\WINDOWS\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xF894C000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xF8A0C000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xF89FC000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0x823D0000 C:\WINDOWS\system32\KDCOM.DLL 12288 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xF8A08000 C:\WINDOWS\system32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xF8317000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xF89E4000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF8A5C000 C:\WINDOWS\system32\drivers\aeaudio.sys 8192 bytes (Andrea Electronics Corporation, Andrea Audio Stub Driver)
0xF8A7A000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF8A3C000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)
0xF8AD4000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF8A78000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF8A3A000 intelide.sys 8192 bytes (Microsoft Corporation, Intel PCI IDE Driver)
0xF8A7C000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF8ACA000 C:\WINDOWS\System32\Drivers\ParVdm.SYS 8192 bytes (Microsoft Corporation, VDM Parallel Driver)
0xF8A7E000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF8A5E000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xF8A66000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF8A38000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xF8C38000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xB4DFE000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xF8B4D000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xF8B00000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
!!!!!!!!!!!Hidden driver: 0x8234839B ?_empty_? 3173 bytes
0xF847B000 WARNING: suspicious driver modification [atapi.sys::0x8234839B]
Aug 9, 2007
  • Please visit This website using Internet Explorer.
  • Follow the instructions to Validate Windows, then run MGADiag.exe again and post the new log in your next reply.


Thread Starter
Jan 17, 2011
I clicked on Validate Windows from IE and it's telling me to download Microsoft Security Essentials, which to me looks like an anti-virus program. So in which case, do I download that one and uninstall my anti-virus (AVG) ?
Aug 9, 2007
Yes, Microsoft Security Essentials (MSE) is an AntiVirus. :)

Go ahead and click Validate Windows again, download MSE, uninstall AVG (you don't want two AntiViruses running on your computer at once). Then after MSE has installed, click the Validate Windows button again, follow the instructions you get from clicking on it, then run MGADiag.exe once more and post back the log/results from it in your next post. I'd also like for you to post a fresh DDS Log as well.
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