Get disconnected when opening Windows Explorer

[CationAnion]

Whenever I open, any windows explorer, my internet drops to 0 kbps for more than 10 seconds. It is noticeable whenever I'm on Discord or any platform that has live interactions such as online games and zoom meetings. I do not necessarily get disconnected. All feedbacks were just cut at the moment and after some time, it would return. I have found a similar problem in this forum but I need further assistance for i cannot find the solution for my problem.

Here is the link of someone who got a similar problem
https://forums.techguy.org/threads/...connects-my-internet-for-about-a-minu.874200/

 

[plodr]

You don't need an internet connection to open Windows Explorer.
I have 2 computers with no internet connection and I can open Windows Explorer to see what files are on the computers.

 

[CationAnion]

You don't need an internet connection to open Windows Explorer.
I have 2 computers with no internet connection and I can open Windows Explorer to see what files are on the computers.

Yes, I am well aware of that. I don't think you understand my problem. My issue is whenever I open Windows Explorer, I get disconnected from the internet. I am able to use Windows explorer but other software that require internet connection suddenly stops for more than 10 seconds.

 

[plodr]

My issue is whenever I open Windows Explorer, I get disconnected from the internet.

If you know that happens, don't open Windows Explorer while you are on the internet.

Since I'm unable to reproduce your problem, I can't begin to figure out why you get disconnected.
I open Windows Explorer all the time to paste items into forum posts and don't get disconnected.

 

[DaveA]

Please describe your complete network, beginning with your ISP and including modem, router(s), switch(es) and how everything is interconnected.
It would be helpful for starters by telling us the make & model of the your computer(s)?
Also please download our free system info utility from the following link:
https://static.techguy.org/download/tsginfo.exe
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

 

[CationAnion]

If you know that happens, don't open Windows Explorer while you are on the internet.

Since I'm unable to reproduce your problem, I can't begin to figure out why you get disconnected.
I open Windows Explorer all the time to paste items into forum posts and don't get disconnected.

I would like to resolve this issue since it is starting to become a bother because when I am in a zoom meeting, I cannot open my files without getting disconnected.

 

[CationAnion]

Please describe your complete network, beginning with your ISP and including modem, router(s), switch(es) and how everything is interconnected.
It would be helpful for starters by telling us the make & model of the your computer(s)?
Also please download our free system info utility from the following link:
https://static.techguy.org/download/tsginfo.exe
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

I don't think the problem is with my internet connection since I have tried connecting to other networks and the problem still persists. Here is a demonstration about my problem. Note that I played a random music in discord so that I would need to have a stable connection for it to play.

Here is the video link of the demonstration of my problem.
https://drive.google.com/file/d/1qdcDeDIUFW57a7o4viZssVjErxDe82Lw/view?usp=sharing

On another note, I think the problem has something to do with media codec pack as stated by others but unfortunately I do not understand that.

 

[CationAnion]

I don't think the problem is with my internet connection since I have tried connecting to other networks and the problem still persists. Here is a demonstration about my problem. Note that I played a random music in discord so that I would need to have a stable connection for it to play.

Here is the video link of the demonstration of my problem.
https://drive.google.com/file/d/1qdcDeDIUFW57a7o4viZssVjErxDe82Lw/view?usp=sharing

On another note, I think the problem has something to do with media codec pack as stated by others but unfortunately I do not understand that.

I forgot to include this.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home Single Language, 64 bit, Build 19041, Installed 20201003130234.000000+480
Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx, AMD64 Family 23 Model 24 Stepping 1, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1650
Hard Drives: C: 465 GB (264 GB Free); D: 931 GB (760 GB Free);
Motherboard: ASUSTeK COMPUTER INC. FX505DT, ver 1.0, s/n L311NRCV0032NUMB
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n L5NRCV00K90319E
Antivirus: Windows Defender, Enabled and Updated

 

[DaveA]

Does this happen if you start the program first and then select the file needed from within the program?

 

[CationAnion]

Does this happen if you start the program first and then select the file needed from within the program?

Nope. It happens when I open "This PC" or anything related to File Explorer.

 

[DaveA]

Have you tried the other methods of open Windows Explorer?
Windows key +e
Different icon

Are you using an "Admin" or Standard user account?
Have you tried a different user account?

 

[CationAnion]

Yes tried doing that and the problem stil persists. And yes i am using an Admin account.

I don't know if this would help but i tried resetting my pc and somehow for the first few days, the problem is gone but then after 4 days i think, the problem reappears.