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Get's to the "Welcome" part of the boot then BSOD. No safe mode either

Discussion in 'Windows 7' started by taboo_, Jan 4, 2011.

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  1. taboo_

    taboo_ Thread Starter

    Joined:
    Mar 23, 2005
    Messages:
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    Friend/client's laptop.
    Dell Inspiron 1525.
    Windows 7 Home basic.
    x64 (I believe - unconfirmed).


    From what my mate explains he got fooled by a spoof website claiming he needed to "defragment" his drive. He obviously followed a few too many prompts and got infected.

    The problem I now have is ever time we turn the lappy on it goes through the initial booting of windows then gets to the "Welcome" screen (right before it would usually load the desktop). It then pops up a BSOD, does it's dump then reboots. If left alone it will do this indefinitely.

    Loading in safe mode has the same result.

    The BSOD error code is:

    Code:
    STOP: 0x0000008E (0xC0000005, 0x820836B3, 0xAE19FB24, 0x00000000)
    and can be seen here:
    http://i1030.photobucket.com/albums/y363/jamienprice/2011-01-03_19-04-43_956_Beechboro.jpg

    I don't care to repair the Windows partition particularly. I just want to recover some important files before formatting.

    I tried Hiren's Boot CD and an XP MiniPE live CD to try copying the files to an external HDD but the C:\ drive didn't even show up in either application.

    From my research the error code points to a corrupt MBR. So I got into repair mode with my Win7 CD and tried:

    Code:
    X:\Sources bootsext.exe /fixmbr
    
    as well as
    
    Bootrec.exe /FixMbr
    and Bootrec.exe /FixBoot
    Neither helped.

    Any suggestions?

    Thanks heaps guys.
     
  2. Wolfsbane

    Wolfsbane

    Joined:
    Nov 20, 2010
    Messages:
    7
    Hi, It sounds like you need to do a clean install of the OS thats for sure. I had a similar problem and used EASEUS free data recovery and I also used it to create a boot disk. Just an idea, but does the primary partition show up in the BIOS boot order?
     
  3. taboo_

    taboo_ Thread Starter

    Joined:
    Mar 23, 2005
    Messages:
    9
    Thanks for the quick reply. Yes the bios acknowledges that there's a 120gb HDD in the thing. I'm not actually familiar with EASEUS. You think it may help me recover some important files before the inevitable format/reinstall?
     
  4. taboo_

    taboo_ Thread Starter

    Joined:
    Mar 23, 2005
    Messages:
    9
    So I tried EASEUS with no luck.

    What I don't understand is if the boot record on the HDD is that corrupt that the HDD isn't recognizable in a live CD environment how come it can find enough of the crucial Windows files to boot the OS to the point where it's about to load the desktop?
     
  5. taboo_

    taboo_ Thread Starter

    Joined:
    Mar 23, 2005
    Messages:
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    Still need help guys :(.
     
  6. Lance1

    Lance1

    Joined:
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    Messages:
    5,613
    You could try and recover the data with EASEUS Free Data Recovery Software Keep in mind that the free version will only recover 1GB of data.

     
  7. Wolfsbane

    Wolfsbane

    Joined:
    Nov 20, 2010
    Messages:
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    IDE to USB Lead attach it to another system and retrieve the files that way. Please do let us know how you get on, and good luck Taboo :)
     
  8. taboo_

    taboo_ Thread Starter

    Joined:
    Mar 23, 2005
    Messages:
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    That was my plan if all else failed. But then I saw it was a laptop and I don't have a caddy for 2.5" HDD's :(.
     
  9. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    It could be the Hard drive itself is the problem........

    Using the W7 CD have you tried Startup Repair option and or get to Command prompt and type chkdsk /r and press Enter key
     
  10. taboo_

    taboo_ Thread Starter

    Joined:
    Mar 23, 2005
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    Running a chkdsk /r now. Will report the results soon.
     
  11. Megabite

    Megabite

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    Ok.......:)
     
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