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getting back online

Discussion in 'Virus & Other Malware Removal' started by brookbend, Dec 3, 2011.

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  1. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    After removing a virus I find I can't get online. I toggled power to the router and modem with no luck.

    "Run" does not show in startup area, Altho I do have MSDOS prompt. Checked everywhere in Tools but didn't see anything out of the ordinary. I use a wired connection.

    Also - I am in Safe Mode. With no "Run" I don't know how to switch the startup preferences.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,793
    First Name:
    Terry
    For the following you'll need to be in normal mode or Safe Mode with Networking.

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    How about the Windows key + R to open a Run box?
     
  4. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Yeah, this idiot had already forgotten about the Run problem. :(

    You can also right click an empty spot on the Taskbar - Properties - Start Menu tab - Customize - and see if you can get Run back on the Start menu.
     
  5. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    I'm back online. Thanx. While we're talkin' and without posting again elsewhere - how can I be sure MB completely removed XP 2012 virus. Everything looks ok and the MB log looks good. But this virus has a reputation of showing up delayed. Altho I'm clean with one re-boot.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    By MB, you're referring to Malwarebytes' Anti-Malware? It's not an antivirus.

    Let's see if we can spot anything else:


    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.

    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, run HijackThis as Administrator or disable the UAC first.
     
  7. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:37:28 AM, on 12/4/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\OO Software\CleverCache\ooccctrl.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Documents and Settings\user\My Documents\Downloads\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/mb59?u=92823405094315603
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ooccctrl.exe] C:\Program Files\OO Software\CleverCache\ooccctrl.exe /tasktray
    O4 - HKLM\..\Run: [CubdndXGsOGQV.exe] C:\Documents and Settings\All Users\Application Data\CubdndXGsOGQV.exe
    O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=QUFFVEwtUVg0SlAtVDM5RE4tQTNDSlgtT1RQVzMtSQ"&"inst=NzYtOTQwOTU5Mjc4LUtWMys3LUJBKzEtWEwrMS1UMS1VQ0FMTCsxLUJBUjhHKzEtVUNBTEwyKzItVEI4KzItRkwrOC1GOE0rMS1GOE04QSszLUY4TTlBKzMtRjhNMTFDKzEtVVBHKzIwMTEtRjhNMTFFKzEtRERUKzAtREQxMCsxLVNUMTBBUFArMS1UVUcrMy1TVDEyT0krMS1FVUxBKzEtU1QxMkFQUCsx"&"prod=92"&"ver=2012.0.1831"&"mid=d898d888c65147d1a15ed119fc521763-06ce4fc639803a2e3563922518183d8e94088cb9
    O4 - HKCU\..\Run: [jUkNOACZmAYWAM] C:\Documents and Settings\All Users\Application Data\jUkNOACZmAYWAM.exe
    O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe -update plugin
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - AutorunsDisabled - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
    O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - (no file)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: O&O CleverCache - O&O Software GmbH - C:\Program Files\OO Software\CleverCache\ooccag.exe

    --
    End of file - 4243 bytes
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Seems like your computer is still infected. Please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. The malware removal experts are very busy! You should get an answer within the next 48 hours.
     
  9. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    Thanx, will do. Happy New Year.
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You're welcome!

    Happy Holidays! :)
     
  11. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,452
    First Name:
    Derek
    follow advice here and post the logs those programs make
     
  12. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    PC is slow, hr glass, hangups. Thought I removed XP Virus 2012 with MB but another forum said I'm still infected. Here's HJT, and DDS did not run. I attached Gmer but it does not seem to produce 2 files and the one it did do took a long time. Thought I followed directions:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:37:28 AM, on 12/4/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\SYSTEM32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\OO Software\CleverCache\ooccctrl.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Documents and Settings\user\My Documents\Downloads\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/mb59?u=92823405094315603
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ooccctrl.exe] C:\Program Files\OO Software\CleverCache\ooccctrl.exe /tasktray
    O4 - HKLM\..\Run: [CubdndXGsOGQV.exe] C:\Documents and Settings\All Users\Application Data\CubdndXGsOGQV.exe
    O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=QUFFVEwtUVg0SlAtVDM5RE4tQTNDSlgtT1RQVzMtSQ"&"inst=NzYtOTQwOTU5Mjc4LUtWMys3LUJBKzEtWEwrMS1UMS1VQ0FMTCsxLUJBUjhHKzEtVUNBTEwyKzItVEI4KzItRkwrOC1GOE0rMS1GOE04QSszLUY4TTlBKzMtRjhNMTFDKzEtVVBHKzIwMTEtRjhNMTFFKzEtRERUKzAtREQxMCsxLVNUMTBBUFArMS1UVUcrMy1TVDEyT0krMS1FVUxBKzEtU1QxMkFQUCsx"&"prod=92"&"ver=2012.0.1831"&"mid=d898d888c65147d1a15ed119fc521763-06ce4fc639803a2e3563922518183d8e94088cb9
    O4 - HKCU\..\Run: [jUkNOACZmAYWAM] C:\Documents and Settings\All Users\Application Data\jUkNOACZmAYWAM.exe
    O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe -update plugin
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - AutorunsDisabled - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
    O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - (no file)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: O&O CleverCache - O&O Software GmbH - C:\Program Files\OO Software\CleverCache\ooccag.exe

    --
    End of file - 4243 bytes
     

    Attached Files:

  13. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,452
    First Name:
    Derek
    what other forum have you been askinmg for help on


    Delete any existing version of ComboFix you have sitting on your desktop
    Please read and follow all these instructions very carefully
    Do not edit or remove any information or user names etc, otherwise we cannot fix the problem. If you insist on editing out anything then I will close the topic & refuse to offer any help.

    Download ComboFix from Here or Hereto your Desktop.
    As you download it rename it to username123.exe


    **Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
    --------------------------------------------------------------------
    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
    • Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re enable the protection again after combofix has finished
    --------------------------------------------------------------------
    2. Close any open browsers and any other programs you might have running
    Double click on renamed combofix.exe & follow the prompts.​
    If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
    Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
    When finished, it will produce a report for you.
    Please post the "C:\ComboFix.txt" for further review


    ****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

    Please tell us if it has cured the problems or if there are any outstanding issues
     
  14. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    I was on tech support guy internet/email forum before i discovered i still was infected.
     
  15. brookbend

    brookbend Thread Starter

    Joined:
    Sep 22, 2007
    Messages:
    294
    I ran combo fix with new name. It runs with green text for 30 sec then stops. I can not find the file anywhere...? Did it save anything?
     
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