getting back online

[brookbend]

After removing a virus I find I can't get online. I toggled power to the router and modem with no luck.

"Run" does not show in startup area, Altho I do have MSDOS prompt. Checked everywhere in Tools but didn't see anything out of the ordinary. I use a wired connection.

Also - I am in Safe Mode. With no "Run" I don't know how to switch the startup preferences.

 

[TerryNet]

For the following you'll need to be in normal mode or Safe Mode with Networking.

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

 

[Phantom010]

How about the Windows key + R to open a Run box?

 

[TerryNet]

Yeah, this idiot had already forgotten about the Run problem.

You can also right click an empty spot on the Taskbar - Properties - Start Menu tab - Customize - and see if you can get Run back on the Start menu.

 

[brookbend]

I'm back online. Thanx. While we're talkin' and without posting again elsewhere - how can I be sure MB completely removed XP 2012 virus. Everything looks ok and the MB log looks good. But this virus has a reputation of showing up delayed. Altho I'm clean with one re-boot.

 

[Phantom010]

By MB, you're referring to Malwarebytes' Anti-Malware? It's not an antivirus.

Let's see if we can spot anything else:


1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.

For Windows 7 and Vista:

If Windows is denying access to the Hosts file, run HijackThis as Administrator or disable the UAC first.

 

[brookbend]

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:37:28 AM, on 12/4/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\OO Software\CleverCache\ooccctrl.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\user\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/mb59?u=92823405094315603
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ooccctrl.exe] C:\Program Files\OO Software\CleverCache\ooccctrl.exe /tasktray
O4 - HKLM\..\Run: [CubdndXGsOGQV.exe] C:\Documents and Settings\All Users\Application Data\CubdndXGsOGQV.exe
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=QUFFVEwtUVg0SlAtVDM5RE4tQTNDSlgtT1RQVzMtSQ"&"inst=NzYtOTQwOTU5Mjc4LUtWMys3LUJBKzEtWEwrMS1UMS1VQ0FMTCsxLUJBUjhHKzEtVUNBTEwyKzItVEI4KzItRkwrOC1GOE0rMS1GOE04QSszLUY4TTlBKzMtRjhNMTFDKzEtVVBHKzIwMTEtRjhNMTFFKzEtRERUKzAtREQxMCsxLVNUMTBBUFArMS1UVUcrMy1TVDEyT0krMS1FVUxBKzEtU1QxMkFQUCsx"&"prod=92"&"ver=2012.0.1831"&"mid=d898d888c65147d1a15ed119fc521763-06ce4fc639803a2e3563922518183d8e94088cb9
O4 - HKCU\..\Run: [jUkNOACZmAYWAM] C:\Documents and Settings\All Users\Application Data\jUkNOACZmAYWAM.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe -update plugin
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - (no file)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: O&O CleverCache - O&O Software GmbH - C:\Program Files\OO Software\CleverCache\ooccag.exe

--
End of file - 4243 bytes

 

[Phantom010]

Seems like your computer is still infected. Please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. The malware removal experts are very busy! You should get an answer within the next 48 hours.

 

[brookbend]

Thanx, will do. Happy New Year.

 

[Phantom010]

You're welcome!

Happy Holidays!

 

[dvk01]

follow advice here and post the logs those programs make

 

[brookbend]

PC is slow, hr glass, hangups. Thought I removed XP Virus 2012 with MB but another forum said I'm still infected. Here's HJT, and DDS did not run. I attached Gmer but it does not seem to produce 2 files and the one it did do took a long time. Thought I followed directions:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:37:28 AM, on 12/4/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\OO Software\CleverCache\ooccctrl.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\user\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/mb59?u=92823405094315603
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ooccctrl.exe] C:\Program Files\OO Software\CleverCache\ooccctrl.exe /tasktray
O4 - HKLM\..\Run: [CubdndXGsOGQV.exe] C:\Documents and Settings\All Users\Application Data\CubdndXGsOGQV.exe
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=QUFFVEwtUVg0SlAtVDM5RE4tQTNDSlgtT1RQVzMtSQ"&"inst=NzYtOTQwOTU5Mjc4LUtWMys3LUJBKzEtWEwrMS1UMS1VQ0FMTCsxLUJBUjhHKzEtVUNBTEwyKzItVEI4KzItRkwrOC1GOE0rMS1GOE04QSszLUY4TTlBKzMtRjhNMTFDKzEtVVBHKzIwMTEtRjhNMTFFKzEtRERUKzAtREQxMCsxLVNUMTBBUFArMS1UVUcrMy1TVDEyT0krMS1FVUxBKzEtU1QxMkFQUCsx"&"prod=92"&"ver=2012.0.1831"&"mid=d898d888c65147d1a15ed119fc521763-06ce4fc639803a2e3563922518183d8e94088cb9
O4 - HKCU\..\Run: [jUkNOACZmAYWAM] C:\Documents and Settings\All Users\Application Data\jUkNOACZmAYWAM.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10w_Plugin.exe -update plugin
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - (no file)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: O&O CleverCache - O&O Software GmbH - C:\Program Files\OO Software\CleverCache\ooccag.exe

--
End of file - 4243 bytes

 

[dvk01]

what other forum have you been askinmg for help on


Delete any existing version of ComboFix you have sitting on your desktop

Please read and follow all these instructions very carefully​

Do not edit or remove any information or user names etc, otherwise we cannot fix the problem. If you insist on editing out anything then I will close the topic & refuse to offer any help.

Download ComboFix from Here or Hereto your Desktop.
As you download it rename it to username123.exe


**Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
--------------------------------------------------------------------
1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
• Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
• Remember to re enable the protection again after combofix has finished

--------------------------------------------------------------------
2. Close any open browsers and any other programs you might have running

Double click on renamed combofix.exe & follow the prompts.​

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

Please tell us if it has cured the problems or if there are any outstanding issues

 

[brookbend]

I was on tech support guy internet/email forum before i discovered i still was infected.

 

[brookbend]

I ran combo fix with new name. It runs with green text for 30 sec then stops. I can not find the file anywhere...? Did it save anything?