Getting kicked off the internet and shut down

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k2000bug

Thread Starter
Joined
Apr 7, 2004
Messages
4
Using Windows XP Pro on a new computer with all the bells and whistles.

When I connect to the internet about 1/4 of the time it will shut down and reboot my computer. :mad:

When I can connect to the internet it will kick me off about every 15 minutes!! :(

I don't think I have a virus, I use Norton internet security and never open attachments unless I know they are coming.

Any Ideas?
K2000bug
 
Joined
Mar 8, 2004
Messages
2,326
Are you getting any error messages,if so,can you paste them here?
Also are you running any anti virus and firewall programs?
Have you downloaded all Microsoft updates and service packs?

If you can give us this info,we can get you up and running again.
 

k2000bug

Thread Starter
Joined
Apr 7, 2004
Messages
4
I haven't updated to the last service packs, I have Norton Anti Virus and Firewall. I don't get any error messages
 
Joined
Mar 8, 2004
Messages
2,326
Well,unfortunately,some things occasionally sneak in to your computer even through your firewall.

The first thing you should do is update with the latest updates and service packs.

Next go here and run the online virus scan:
http://housecall.antivirus.com/housecall/start_corp.asp[/url]

Then download and run Adaware from here:
http://download.com.com/3000-2094-10045910.html?legacy=cnet

Then download and run Spybot search and destroy from here:
http://download.com.com/3000-8022-10194058.html?tag=lst-0-2

Before running these programs make sure to update them.

Once you have run the above, Please Download hijackthis from

http://computercops.biz/zx/phoenix22/hijackthis.zip

Unzip, doubleclick HijackThis.exe, and hit "Scan".

After the scan has finished the "scan" button will turn into a "save log" button

save the log file and paste it here

Do not delete anything yet, as most things hijackthis finds are harmless and needed.

Someone will help with the log and you will be as good as new.
 

k2000bug

Thread Starter
Joined
Apr 7, 2004
Messages
4
Thanks, I'll be working on it, though it will take a while what with being kicked off all the time.
 
Joined
Mar 20, 2004
Messages
186
What connection type do you have for internet, DSL, Cable, Dial-up, and who is the provider..AOL,Earthlink...etc? Are you using a straight connection or a router/home gateway? The booting off could be an automatic setting inside your e-mail program, Outlook Express...Tools-->Options-->Connections...hang-up after send/receive needs to be unchecked.
Outlook-->Tools-->Options-->Mail Setup...same thing...hang up after manual send/receive.
Or, it could be an authentication error with your ISP...bad password, incorrect subscriber template on the ATM router...
Check the e-mail stuff first, if it works, great...if not...post a little more info for us to get a better idea of total situation.
 

k2000bug

Thread Starter
Joined
Apr 7, 2004
Messages
4
I guess I should expand on the internet connection, it is a dial up local ISP--there's nothing better in these boonies. I wrote to them asking what they thought the problem was, about the only thing they came up with was the port speed was too fast. I've tried almost all of them except for the slowest ones--nothing worked.
I've checked the e-mail, hang up after send/receive is not checked.
I've used Adaware now, and spybot, and was surprised to find I had stuff on this new system already!! I was not able to update windows, when I try it tells me to "contact my system administrator".
Here is the Hijack log:
Logfile of HijackThis v1.97.7
Scan saved at 9:55:40 PM, on 4/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\System32\CTHELPER.EXE
F:\NORTON~1\navapw32.exe
F:\Norton Internet Security\IAMAPP.EXE
C:\Program Files\Creative\MediaSource\RemoteControl\RCMan.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
F:\Norton AntiVirus\navapsvc.exe
F:\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
F:\Norton Internet Security\NISSERV.EXE
F:\Norton Internet Security\SymProxySvc.exe
F:\Norton Internet Security\ATRACK.EXE
C:\Documents and Settings\Kay\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ris.net/
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NAV Agent] F:\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [iamapp] F:\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [RemoteCenter] C:\Program Files\Creative\MediaSource\RemoteControl\RCMan.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38084.8969444444
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
 
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