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Getting kicked off the internet and shut down

Discussion in 'Windows XP' started by k2000bug, Apr 7, 2004.

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  1. k2000bug

    k2000bug Thread Starter

    Apr 7, 2004
    Using Windows XP Pro on a new computer with all the bells and whistles.

    When I connect to the internet about 1/4 of the time it will shut down and reboot my computer. :mad:

    When I can connect to the internet it will kick me off about every 15 minutes!! :(

    I don't think I have a virus, I use Norton internet security and never open attachments unless I know they are coming.

    Any Ideas?
  2. rude


    Mar 8, 2004
    Are you getting any error messages,if so,can you paste them here?
    Also are you running any anti virus and firewall programs?
    Have you downloaded all Microsoft updates and service packs?

    If you can give us this info,we can get you up and running again.
  3. k2000bug

    k2000bug Thread Starter

    Apr 7, 2004
    I haven't updated to the last service packs, I have Norton Anti Virus and Firewall. I don't get any error messages
  4. rude


    Mar 8, 2004
    Well,unfortunately,some things occasionally sneak in to your computer even through your firewall.

    The first thing you should do is update with the latest updates and service packs.

    Next go here and run the online virus scan:

    Then download and run Adaware from here:

    Then download and run Spybot search and destroy from here:

    Before running these programs make sure to update them.

    Once you have run the above, Please Download hijackthis from


    Unzip, doubleclick HijackThis.exe, and hit "Scan".

    After the scan has finished the "scan" button will turn into a "save log" button

    save the log file and paste it here

    Do not delete anything yet, as most things hijackthis finds are harmless and needed.

    Someone will help with the log and you will be as good as new.
  5. k2000bug

    k2000bug Thread Starter

    Apr 7, 2004
    Thanks, I'll be working on it, though it will take a while what with being kicked off all the time.
  6. Flail128


    Mar 20, 2004
    What connection type do you have for internet, DSL, Cable, Dial-up, and who is the provider..AOL,Earthlink...etc? Are you using a straight connection or a router/home gateway? The booting off could be an automatic setting inside your e-mail program, Outlook Express...Tools-->Options-->Connections...hang-up after send/receive needs to be unchecked.
    Outlook-->Tools-->Options-->Mail Setup...same thing...hang up after manual send/receive.
    Or, it could be an authentication error with your ISP...bad password, incorrect subscriber template on the ATM router...
    Check the e-mail stuff first, if it works, great...if not...post a little more info for us to get a better idea of total situation.
  7. k2000bug

    k2000bug Thread Starter

    Apr 7, 2004
    I guess I should expand on the internet connection, it is a dial up local ISP--there's nothing better in these boonies. I wrote to them asking what they thought the problem was, about the only thing they came up with was the port speed was too fast. I've tried almost all of them except for the slowest ones--nothing worked.
    I've checked the e-mail, hang up after send/receive is not checked.
    I've used Adaware now, and spybot, and was surprised to find I had stuff on this new system already!! I was not able to update windows, when I try it tells me to "contact my system administrator".
    Here is the Hijack log:
    Logfile of HijackThis v1.97.7
    Scan saved at 9:55:40 PM, on 4/11/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
    C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
    F:\Norton Internet Security\IAMAPP.EXE
    C:\Program Files\Creative\MediaSource\RemoteControl\RCMan.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    F:\Norton AntiVirus\navapsvc.exe
    F:\Norton Internet Security\NISUM.EXE
    F:\Norton Internet Security\NISSERV.EXE
    F:\Norton Internet Security\SymProxySvc.exe
    F:\Norton Internet Security\ATRACK.EXE
    C:\Documents and Settings\Kay\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ris.net/
    O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL (file missing)
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
    O4 - HKLM\..\Run: [CTDVDDET] C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
    O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [NAV Agent] F:\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [iamapp] F:\Norton Internet Security\IAMAPP.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [RemoteCenter] C:\Program Files\Creative\MediaSource\RemoteControl\RCMan.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38084.8969444444
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
  8. rude


    Mar 8, 2004
    Sorry I don't know about log but this will bump you up
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