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Getting knocked off internet when i have a connection

Discussion in 'Windows 7' started by EGolly, Apr 7, 2010.

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  1. EGolly

    EGolly Thread Starter

    Apr 7, 2010
    Hi, i dont know if this is an actual problem with Windows 7 but i have gotten the dongle checked, uninstalled, reinstalled and then lastly replaced and im still getting problems with connection. Im on the 3 network in Northern Ireland with a Dell laptop. Sometimes it works fine although can be really slow but i always blame the weather etc. There is a problem with concerns me tho, alot of the time i cannot get onto any websites, even the 3 website when i get connected to internet. The wireless information is coming up that im connected with a HSDPA connection and it says this is the fastest. However when i try to go on facebook for example it comes up that "internet explorer cannot display the page" when i go to diagnose the problem the one thing that repeatedly comes up is that the DNS server is not responding or cannot be found. What does this mean and how can i fix it? What is the point in having a good internet connection but not being able to go onto any websites. Any help would be appreciated. I have taken the laptop with dongle back to supplier who sold it as part of a deal and contract and have been told that i cannot break the contract which is stupid seeing as its not fullfilling the contract in the first place as i cant surf :mad:. Do you think this is a problem with the actual laptop, the dongle or windows 7? Thanks
  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Please show the following for when you have a good connection (even if it's slow) and for when you can't access any web pages ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
  3. antech

    antech Banned

    Feb 23, 2010
    Please ask your ISP if you have a Static IP or a Dynamic one.
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