Getting knocked off internet when i have a connection

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EGolly

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Joined
Apr 7, 2010
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Hi, i dont know if this is an actual problem with Windows 7 but i have gotten the dongle checked, uninstalled, reinstalled and then lastly replaced and im still getting problems with connection. Im on the 3 network in Northern Ireland with a Dell laptop. Sometimes it works fine although can be really slow but i always blame the weather etc. There is a problem with concerns me tho, alot of the time i cannot get onto any websites, even the 3 website when i get connected to internet. The wireless information is coming up that im connected with a HSDPA connection and it says this is the fastest. However when i try to go on facebook for example it comes up that "internet explorer cannot display the page" when i go to diagnose the problem the one thing that repeatedly comes up is that the DNS server is not responding or cannot be found. What does this mean and how can i fix it? What is the point in having a good internet connection but not being able to go onto any websites. Any help would be appreciated. I have taken the laptop with dongle back to supplier who sold it as part of a deal and contract and have been told that i cannot break the contract which is stupid seeing as its not fullfilling the contract in the first place as i cant surf :mad:. Do you think this is a problem with the actual laptop, the dongle or windows 7? Thanks
 

TerryNet

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Joined
Mar 23, 2005
Messages
80,328
First Name
Terry
Please show the following for when you have a good connection (even if it's slow) and for when you can't access any web pages ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

antech

Banned
Joined
Feb 23, 2010
Messages
1,427
Please ask your ISP if you have a Static IP or a Dynamic one.
 
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