getting myself up to date

[bassin1202]

I've been out of the pc loop for almost 3 years now. Meaning I haven't done much other than run the occasional virus scan for the past 3 years or so. My husband however comes on the pc for email purposes once in a while. My pc is getting slow and "sticky" for a lack of a better word.

I would like to get myself back up to date and have a good through cleaning.
What is the most recommended free virus software to use these days? As well as any malware cleaners or anything else I might need to achieve a good cleaning? Of course I will be asking for help on the cleaning from this site. I'm just trying to get myself up to date and backed up before jumping into the ring on the HJT forum.


I currently run Avira.....should be up to date.
hijackthis... who knows how old that version is
Malware bytes anti malware..... again who knows how old
atf cleaner ... once again installed a very long time ago
I also have crucial scan that I believe was used once before when being helped on a similar site.


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: Intel(R) Celeron(R) D CPU 3.33GHz, x64 Family 15 Model 6 Stepping 5
Processor Count: 1
RAM: 2037 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 224 Mb
Hard Drives: C: Total - 105763 MB, Free - 50806 MB; D: Total - 8707 MB, Free - 3758 MB;
Motherboard: Intel Corporation, D945GCL
Antivirus: Avira Desktop, Updated and Enabled

 

[flavallee]

Do the following in the order listed.

---------------------------------------------------------

Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.

After it's been downloaded and saved, close all open windows.

Double-click it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the ENTIRE log file here.

Note: Windows Vista users and Windows 7 users may get a "hosts file" or similar message when trying to use HiJackThis.

If you do get that message, do the following before using it:

Go to Control Panel - User Accounts.

Turn off or disable the User Account Control(UAC) feature.

Apply the change, then restart the computer.

---------------------------------------------------------

Start HiJackThis, but don't run a scan.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the ENTIRE file here.

---------------------------------------------------------

 

[flavallee]

It's almost 11:00 P.M. here, so I'll be shutting down shortly.

I'll check back here in the morning to examine both logs.

It's my guess the list of running processes will need to be reduced.

It's also my guess that some of your installed programs will need to be updated, uninstalled, or replaced.

-----------------------------------------------------------

 

[bassin1202]

Ok im waiting on getting a flash drive to backup my photos and docs before I do anything. Ill do all above as soon as I back up. Tyvm for your help

 

[bassin1202]

Ill have the flash drive tomorrow.

 

[flavallee]

Ill have the flash drive tomorrow.

That's fine. Whenever you're ready.

-----------------------------------------------------

 

[bassin1202]

Ty and actually I was thinking today is the 10th lol so again make that tomorrow lol

 

[flavallee]

Ty and actually I was thinking today is the 10th lol so again make that tomorrow lol

It's the morning of the 9th here.

We're working at your pace, so there's no hurry.

--------------------------------------------------------

 

[bassin1202]

Thanks

 

[bassin1202]

ok I'm all backed up and ready to go.

I downloaded the new version of hijackthis and right clicked on it and chose run as admin. here is the log

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 2:47:47 PM, on 1/11/2015
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16599)
CHROME: 39.0.2171.95
FIREFOX: 34.0.5 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Razer\Diamondback 3G\razerhid.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Razer\Diamondback 3G\razerofa.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Shannon\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T3604
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\Windows\system32\Msdxm6.ocx
O4 - HKLM\..\Run: [Diamondback] C:\Program Files\Razer\Diamondback 3G\razerhid.exe
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [DivX Download Manager] "C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe" start
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Shannon\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\Windows\system32\Shdocvw.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://juniper.net/dana-cached/sc/JuniperSetupClient.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: lxdiCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxdiserv.exe
O23 - Service: lxdi_device - - C:\Windows\system32\lxdicoms.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 5114 bytes

 

[flavallee]

The startup and services lists can be reduced a bit, but we'll get to that later.

Where is the second log from post #2?

--------------------------------------------------------

 

[bassin1202]

oops missed that part. sorry

Update for Microsoft Office 2007 (KB2508958)
Update for Microsoft Office 2007 (KB2508958)
ABBYY FineReader 6.0 Sprint
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 15 Plugin
Adobe Reader X (10.1.13)
Adobe Shockwave Player 11.5
Apple Software Update
AT&T Self Support Tool
AT&T Yahoo! Applications
ATT-AACE
Avira Free Antivirus
Business Contact Manager for Outlook 2007 SP2
Business Contact Manager for Outlook 2007 SP2
D3DX10
eMachines Game Console
eMachines Recovery Center Installer
Free YouTube to MP3 Converter version 3.12.9.725
Google Earth
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Jasc Paint Shop Pro 8
Java 7 Update 71
JavaFX 2.1.1
jetAudio
Juniper Networks, Inc. Setup Client Activex Control
Lexmark 3500-4500 Series
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4.5.1
Microsoft .NET Framework 4.5.1
Microsoft Digital Image Starter Edition 2006
Microsoft Money 2006
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Accounting 2008
Microsoft Office Accounting 2008
Microsoft Office Accounting 2008 Equifax Addin
Microsoft Office Accounting 2008 Fixed Asset Manager
Microsoft Office Accounting 2008 PayPal Addin
Microsoft Office Accounting ADP Payroll Addin
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
Mozilla Firefox 34.0.5 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OGA Notifier 2.0.0048.0
OpenAL
PDF-Viewer
Power2Go 5.0
QuickCam Drivers
QuickTime
Razer Diamondback 3G
RealPlayer
RTC Client API v1.2
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2978128)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596927) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596927) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920790) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920790) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920792) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2984942) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2984942) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB2596857) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2920793) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2920793) 32-Bit Edition
Segoe UI
Shockwave
SigmaTel Audio
Soft Data Fax Modem with SmartCP
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Messenger
Windows Live Messenger
Windows Live Photo Common
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Media Player Firefox Plugin
WinISO 5.3
WinRAR archiver
ZipExploder

 

[flavallee]

Adobe Flash Player 15 Plugin needs to be updated to version 16.0.0.235

Adobe Reader X (10.1.13) needs to be updated to version XI (11.0.10)

Adobe Shockwave Player 11.5 needs to be updated to version 12.1.5.155

Java 7 Update 71 needs to be updated to version 8 Update 25

Malwarebytes Anti-Malware 1.70.0.1100 needs to be updated to version 2.0.4.1028

SUPERAntiSpyware Free Edition 6.0.1168 would be a good addition to Malwarebytes Anti-Malware.

Note: When installing or updating the last 2 programs, make sure to opt out or decline to use the "Pro" or "Trial" version.

Note: When installing or updating all of them, make sure to opt out or decline to install any extras they offer.

--------------------------------------------------------

Am I correct in saying that computer is an eMachines desktop?

What model name and/or model number is it?

--------------------------------------------------------

Am I correct in saying Mozilla Firefox 34.0.5 is your primary browser?

--------------------------------------------------------

I'm getting ready to shut down for the rest of the day, so I'll check back here in the morning.

--------------------------------------------------------

 

[bassin1202]

will update all of the above...

yes eMachines T3604

yes I prefer to use mozilla


ok we'll see you tomorrow. thank you for your help.

 

[flavallee]

The eMachines T3604 desktop supports a maximum of 2 GB(2048 MB) of RAM.

It looks like you already have that amount in it, so there's no option to add more.

----------------------------------------------------------------------------------

Advise us when you've completed the installing and updating, then we'll go from there.

I don't want to get too far ahead of you.

----------------------------------------------------------------------------------