getting rid of a system folder?

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

thaynes13

Thread Starter
Joined
Mar 5, 2001
Messages
71
I downloaded a SmartMusic Sheet Music viewer and it installed itself as a system folder (viewable when I click My Computer - along with C: and control panel, etc.). Now I want to uninstall it but I cannot find it in the add/remove programs dialog box nor can I find an uninstall by double clicking on it. There obviously is no "delete" option when I right-click the icon itself, merely open, explore, and create shortcut.
Thanks in advance for your help.
Thomas
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi Thomas,

Before we go wild deleting files left and right, it might be a good idea to contact the company's Support department, and see what they have to say about this.

Good luck,
 
Joined
Jun 27, 2000
Messages
6,832
There is a lot of disagreement on that subject. I feel that if there is not an uninstall applet and it isn’t causing problems then it is best just left on the computer.

Have you checked Start>Settings>Control Panel>Add/Remove programs? If it is listed there it can be easily uninstalled. If it isn’t listed it means it didn’t load an uninstall applet, so there isn’t much sense searching elsewhere for one.

If the program is starting stuff you don’t want running: Start>Run, type MSCONFIG and enter. Go to the startup tab and uncheck anything to do with the program.

The longer a program has been on the computer the more likely you will cause problems by just removing the program folder. If you really can’t live with the thought the program is still on the computer: Empty the recycle bin. Open Windows Explorer. Go to Program Files and you will probably find a folder either under the program name or the software manufacturer’s name. Right click the folder and select "Remove". Don’t empty the recycle bin for a while to determine whether you have caused any problems. If any develop you can just restore the folder from the recycle bin.

If you are getting messages about the program you uninstalled: Start>Run, type SCANREG and enter. This will make a backup of your registry. Then: Start>Run, type REGEDIT and enter. Edit>Find, type in SmartMusic and enter. Remove any entries it finds. Use the F3 key after it finds the first entry to continue the search. Then do a find for the company that makes SmartMusic and delete all of those entries (unless you have another of their programs).

If any of this causes problems get back and someone will tell you how to restore the registry. I would just leave it there. If it was my computer, Cleansweep would have monitored the install so I could completely uninstall it.

Tony’s suggestion is a good place to start.
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Well, it appears to be a plugin, and as such won't be listed in Add/Remove Software.

If it doesn't bother you, you could just leave it there, as Slipe already advised you to do.
If it has added items to your right mouse context menu, or springs into action when you doubleclick certain files, we can address those things as they arise.

But maybe the company has an easy fix.

Good luck,
 

thaynes13

Thread Starter
Joined
Mar 5, 2001
Messages
71
It was a plugin so there wasn't an uninstall file under Add/Remove programs but there was one when I searched for SmartMusic. I found the uninstall file and uninstalled it with no problems. Now the system folder is gone and I feel like an idiot asking you guys for help with such and easy problem. :rolleyes: Thanks a lot for your help. Now, just one last question. I have in the past had multiple programs - programs that I already uninstalled - showing up in the right-click box of some files. (This no longer happens because I got my computer wiped clean not too long ago.) You mentioned that there was a way to get rid of this...how?

Thanks for your help :)
Thomas
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
You need to search the HKEY_CLASSES_ROOT branch of Regedit.

Say for example you removed Paint Shop Pro, and you still have 'open with PSP' in your context menu, the first thing to do would be looking for orphaned subkeys like HKEY_CLASSES_ROOT\.PSP and HKEY_CLASSES_ROOT\PSP7.Image, etcetera, and remove those.
Then go to HKEY_CLASSES_ROOT\Directory\shell, HKEY_CLASSES_ROOT\Folder\shell, and HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers, and see whether there are Paint Shop Pro entries there, that can be removed.

Searching by keyword also often finds you a couple of orphaned keys and values.

Just remember to backup your registry before you start.

Good luck,
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top