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Ghost calls on FAX line of Brother MFC-J6920DW

Discussion in 'Hardware' started by EBSchrader, Mar 10, 2015.

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  1. EBSchrader

    EBSchrader Thread Starter

    Joined:
    Jan 28, 2001
    Messages:
    1,086
    This is a new multi-function machine with a dedicated, unlisted FAX phone line. Since the very first day I set it up, the FAX line has rung. Caller ID shows Anonymous. It rings 2 or 3 times every day and is driving me buggy. This never happened with the 2 previous multi-function machines, which were a different brand. I love the machine otherwise. Tech Support couldn't suggest anything except turning down the volume on the FAX line or setting it for fewer rings before the FAX kicks in. My previous machines would power up the memory module frequently, even though I wasn't using the machines at the time. My theory is that this machine is trying to do the same thing (whatever it is) but getting my FAX line by mistake. Again, Tech Support is not helpful.:(
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
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    First Name:
    Liz
    Robocalls.
    Our cell phone numbers are not known by anyone and yet when we turn the phones on, we get calls and messages, which we never answer.
     
  3. EBSchrader

    EBSchrader Thread Starter

    Joined:
    Jan 28, 2001
    Messages:
    1,086
    Thanks for sharing that, Plodr; however, this is a different problem. I'm well familiar with robocalls -- we get them all the time on our landline and occasionally on my cell. These rings are several times every day, at different times. No real pattern, except Caller ID says they are always Anonymous. I still think it's something Brother is doing in an attempt to update my machine, but it is reaching the FAX line instead of the memory module (as happened on my previous non-Brother machines). We never received *ghost calls* on the FAX line before moving to this machine.
     
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