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Glowing "Crack" on Laptop Screen

Discussion in 'Hardware' started by Mark-Young, Aug 15, 2018.

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  1. Mark-Young

    Mark-Young Thread Starter

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    = General Details = (in case it's useful for some reason)
    • OS Version: Microsoft Windows 10 Home, 64 bit
    • Processor: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz, Intel64 Family 6 Model 58 Stepping 9
    • Processor Count: 4
    • RAM: 8071 Mb
    • Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
    • Hard Drives: C: 211 GB (55 GB Free);
    • Motherboard: Sony Corporation, VAIO
    • Antivirus: Windows Defender, Enabled and Updated
    Other details: Laptop is 3.5 years old, came with Windows 8.1, but has been tip-top shape all the way till now with a few "minor" issues. It is touch-screen, but I deactivated the driver for touch so I can draw using the stylus without my palm or fingers interfering.


    2-3 weeks ago, a tiny, glowing patch appeared on the bottom, left-hand corner of my laptop screen. It was weird but didn't interfere with anything. Then it appeared on the bottom right. And then a line emerged on either side around the glow. Again, nothing bad but then they grew. The "cracks" on either end look like they're slowly crawling across the screen to meet in the middle. At the rate they're going, by this time next month I think I'll have one, continuous, lightning arc stretching from end-to-end. And I have no idea what it is or what could fix it.

    It's very strange. I know what cracked screens typically look like, but I haven't seen anything like this and no amount of Internet searching produces anything usefully similar to my problem that I can see. It cannot be felt and so it is not on the screen's outer glass protection. It does not hinder or interfere with touch screen or stylus pressure sensitivity accuracy. And where it is now, not a big deal for me but they are growing. However, it does feel a lot, lot warmer down there than the rest of the screen.

    glowing crack.png

    When the screen is dark around the area of the cracks, some kind of light speckling appears around the affected area as well. They likewise cannot be moved, mingled, or otherwise be affected by any movement, tilting, or pressing of the stylus. Upon very close inspection, I can actually see these specks as black dots all long the screen's edges (and they're white around the cracks, but can't be seen otherwise on a dark background elsewhere).

    The laptop has only been dropped once onto a plastic chair a few years ago, and a second time a few months ago was accidentally bumped hard in the side of doorway, but no problems showed up at all then.
     
  2. AmateurJohn

    AmateurJohn

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    My guess is something broke(one of your previous instances maybe)and now it could be overheating the screen and is possibly melting. Definitely your screen is messed up, I'd go get a professional to look at it and fix the problem.
     
  3. Mark-Young

    Mark-Young Thread Starter

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    Melt-ing. Weird. This laptop is the coolest I've had but no thanks to unnecessary update panic Microsoft has and forcing the computer to wake up from sleep mode and running it when it's stored away, etc. it gets hot to the touch. Unless you meant by something else.
     
    Last edited by a moderator: Aug 24, 2018
  4. AmateurJohn

    AmateurJohn

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    I mean your laptop screen is overheating and melting, not the laptop itself. You need a new monitor, maybe consult a professional.
     
  5. managed

    managed Trusted Advisor Spam Fighter

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    I would stop using sleep and shutdown the laptop instead.

    What model Vaio is it ?
     
  6. AmateurJohn

    AmateurJohn

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    You could port it over to a monitor or tv with an hdmi cable, until you can get it looked at by a professional or a new one.
     
    valis likes this.
  7. Mark-Young

    Mark-Young Thread Starter

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    Not nearly that bad yet, and probably won't be that bad for at least 2 months, probably longer. But that is an emergency option in the event that might come, but I need this specific machine for the artistic capability and performance power to do so. And what I have I'm *guessing* is cheaper to repair it than get another one.

    Getting it looked at by a professional is on the agenda list. I'm extremely certain nobody here is going to be able to provide quick-fix ideas that I can do at home. My purpose of posting here is gaining knowledge. If I go to some professional and say, "I don't know what's going on..." the professional thinks, Hey, this guy has no tech savvy. I can make up whatever I want and charge hundreds or thousands to get this machine repaired when I size up how much he's got.

    If I go to the professional and give him a modicum of potential understanding what's occurring, I can listen to his responses, and I have a better idea what to look for, how much it should cost, and I can more effectively go looking for said professionals.


    Sleep mode has nothing to do with it. I've used Sleep mode on several laptops before, never was a problem; I never noticed a difference between Sleep and full Shut Down when I tested the differences. I was only referring to Microsoft's stupidity of forcing the laptop out of Sleep mode and turning it back on without prompt in panic thinking I need to Update the thing, and that's one of the only times it heats up while Sleeping and stored away.

    If I recall, Vaio Duo 13 Ultrabook i7. Used in good condition still worth $1k USD.
     
  8. dvk01

    dvk01 Moderator Malware Specialist

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    I have edited post #3 to remove profanity.
    You might well be frustrated and annoyed with Microsoft updates and think them unnecessary or even evil. Please take care. This is a family friendly forum & no cursing or profanity, no matter how mild is acceptable.
     
  9. managed

    managed Trusted Advisor Spam Fighter

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    My point was if it's switched off it can't turn itself on again as it can from sleep.
     
  10. valis

    valis Moderator

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    it would also be helpful to see if it is replicated on an external monitor. May help to narrow the issue down. IMO I doubt it would show on an external; my knee-jerk guess is that your laptops lcd is going away.

    Just an aside; there is a lot of difference between sleep and total shutdown.

    thanks,

    v
     
  11. Mark-Young

    Mark-Young Thread Starter

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    No doesn't show on an external. But problem suddenly became worse, assuming it's associated. About 2 days ago had a few seconds of screen flickering, horizontal lines but then it went away.

    Today after no problems last night the screen flickered pretty horribly. On a black background it wasn't very noticeable but it was very problematic on bright and white colors. Again, tested on the TV by HDMI and no problems appear on the TV.

    After a reboot, the screen continued to have the same problem, even before a log-in screen, and getting rapidly worse. The glowing "lightning arcs" haven't seemed to grow any worse. And again, touch screen capability is unaffected, and no visible cracks on the glass.
     
  12. Mark-Young

    Mark-Young Thread Starter

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    screen flicker.png

    All just black lines and white thick lines flickering all over the screen. Not a blur of colors, just black and white. Nothing helps make it better or worse. Also the brightness seems to change off and on.
     
  13. valis

    valis Moderator

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    if it doesnt show on an external, chances are high it it is the monitor failing, IMO. That shows the video card is okay.
     
  14. Mark-Young

    Mark-Young Thread Starter

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    I'm trying to distinguish repair cost or parts of the screen with some Internet searching, but to no avail. There must be some kind of technical terminology distinction between the different parts.

    If the screen was physically cracked, I wouldn't even be posting here. I'd know exactly what the problem is and what needs to be done for a repair.

    My main concern is knowing if the lighted display of the LCD is a different part to the glass frame itself, which is considered the "screen", and if the "screen repair" quotes and DIY videos everywhere would even target the problem. Also if it'd be cheaper to replace something more specific than the entire section, casing, frame, glass, LCD and all.

    The glass and case itself appear completely fine. And touch screen and stylus aren't affected at all, and there's been no drop or hit to the laptop (that I know of) in months, and only been dropped twice ever in it's life.
     
  15. managed

    managed Trusted Advisor Spam Fighter

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    I doubt you could find anyone who would offer to repair it, laptop screens are sold as a single unit. Fitting a new screen yourself should be possible though, post the full model details and we can help to find out
     
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