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Gmail account ?

Discussion in 'Web & Email' started by sportman13, Apr 26, 2010.

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  1. sportman13

    sportman13 Thread Starter

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    I have been locked out of my my Gmail account it told me wants my mobile phone number I do\ not have a mobile phone never did now I can not get my account did anyone else have this happen or know where to get my account back ?
     
  2. ZP-Apps

    ZP-Apps

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    You should also have the option of a "Voice Call". In that case you can enter your Home Phone and answer the phone when it rings.
     
  3. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  4. ZP-Apps

    ZP-Apps

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    Hey, blues_harp28

    The first link you posted is broken.
     
  5. sportman13

    sportman13 Thread Starter

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    I signed up to Gmail account never using a mobile phone number I do not have a mobile phone never did now I can not get my account did anyone else have this happen here is the message ?


    Account temporarily disabled
    To immediately restore access to your account, enter your mobile phone number below, and we'll send you a text message with a verification code.
    Verification Options
    Text Message
    Google will send a text message containing a verification code to your mobile phone.
    Voice Call
    Google will make an automated voice call to your phone with a verification code.
    Country
     
  6. DoubleHelix

    DoubleHelix Banned

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    If you never entered a mobile phone number then someone hacked your account and changed all the security settings. Your only option is to try to work it out with Google.
     
  7. sportman13

    sportman13 Thread Starter

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    DoubleHelex where are all the security settings.in Gmail ?
     
  8. DoubleHelix

    DoubleHelix Banned

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    Settings -> Accounts and Import -> Google Account Settings -> Change Password Recovery Options.
     
  9. sportman13

    sportman13 Thread Starter

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    DoubleHelix am only seeing

    Account temporarily disabled
    To immediately restore access to your account, enter your mobile phone number below, and we'll send you a text message with a verification code.
    Verification Options
    Text Message
    Google will send a text message containing a verification code to your mobile phone.
    Voice Call
    Google will make an automated voice call to your phone with a verification code.
    Country

    where are the other settings you -> Accounts and Import -> Google Account Settings -> Change Password Recovery Options?
     
  10. DoubleHelix

    DoubleHelix Banned

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    Yes, that's right. You can't change the security settings if you can't log into the account. Your account must have been hacked if you're being asked to enter information you never provided. We can't help you with that. You have to try to contact Google to see if it's possible to prove it's your account.
     
  11. sportman13

    sportman13 Thread Starter

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    DoubleHeliex I have to try to contact Google to see if it's possible to prove it's my account.I tryed do you know a forum or email address to contact Google?
     
  12. DoubleHelix

    DoubleHelix Banned

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  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  14. sportman13

    sportman13 Thread Starter

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    I can loggin with my old passwoed if I Reset My Gmail / Google Account Password would I get my account back
     
  15. Cheeseball81

    Cheeseball81 Retired Moderator

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