Gmail downloading email over and over in company account

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Skatemom38

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I have a small company, I have a guy who hosts my website & company email. Several months ago I sent out an email to about 20 people (I'm a recruiter) apparently one of the emails was corrupted and I got a virus. Immediately after sending the email I was unable to send email and received this message: The connection to the server has failed. Subject 'Share?', Account: 'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E.

I still can't send from my company account via outlook and it keeps downloading all my email over and over. When downloading over and over it says "McAfee Security" but I don't have McAfee anymore, I use Webroot. Also this happens regardless of the desktop/laptop that I am using. I can access my company email via gmail but it's very inconvenient.

I want to fix my email and then find a new company to for my website/company email.

I readily admit to being a very non-technical person - I seriously miss my corporate IT team!

Many thanks.
 

TerryNet

Terry
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Your IP address is on several email blacklists. If gmail uses any of those lists that is the possible reason you cannot send mail--you are being blocked. That may also explain the continual download of the same messages--if gmail is looking for an acknowledgment that you received the message but blocks the reply.

I don't know how you get a virus from sending a corrupted message, but if you still have malware you may want to visit our Virus and Other Malware Removal forum; if you do be sure to read the mandatory sticky at the top.
 

Skatemom38

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Jan 3, 2011
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It wouldn't surprise me to be on an email blacklist. I'm a national recruiting consultant and I know my email was "blocked" by one of the Big 4 public accounting firms. So how do I fix it? How do I stop it from downloading over and over and get it to allow me to send. Can I just move my account to a new company to host my website/company email and do away with gmail? As to the Malware - I don't have a virus on my computer, it's only in my company email when it is opened via outlook. Thanks
 

TerryNet

Terry
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So how do I fix it?
There is information on that site to which I linked, and more specific information on many of the blackmail list sites. I know no more than what I read there.

I don't know how gmail is about providing help; if possible you may want to contact them to see if it fact you are blocked, and if so how you can get in their good graces again.
 

Skatemom38

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Jan 3, 2011
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Ok, I'll try but it seems like if it was gmail then it would block me always - it only blocks my emails when I go through outlook - I can send emails directly from my gmail account. Thanks for info
 

TerryNet

Terry
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You may be right; I certainly have no idea of all the detailed differences in using web mail vs. an email client.
 
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