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Gmail Hacked?

Discussion in 'Web & Email' started by Buckeyes1, May 26, 2016.

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  1. Buckeyes1

    Buckeyes1 Thread Starter

    Joined:
    May 26, 2016
    Messages:
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    My Gmail account was temporarily disabled after a "suspicious" login occurred. The login was through a Windows computer, which I don't have, so evidently something was wrong. I changed my password after re-activating th account. However, my email address is no longer displayed at [email protected] but [email protected] with no period separating. Also, when I send emails the address that I am sending from (and what people see) says "Match.com". I have absolutely no idea how to fix this short of deleting my whole account (which I don't really want to do).
     
  2. hewee

    hewee

    Joined:
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    Messages:
    57,793
  3. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,256
    First Name:
    Wayne
    gmail does not use dots , in the email address

    john.smith is the same as johnsmith is the same as j.o.h.n.smith

    try sending your self emails to those address - you will get them all

    where is it you are seeing the change in name , exactly ?

    If you log in via a web browser what do you see

    Do you use a porgram on the PC to access your emails
    like Windows live mail or Thunderbird ?

    i would run the following - lets see if there is any basic malware on the machine

    Please note the following:

    I would suggest running some of the more common malware removal tools - this is NOT the full cleaning process, However, often the following may resolve some of the very common malware.
    • The following programs will remove the most common malware and so at the end of the process , the PC maybe clean. If not , then we need to move to the virus/malware forum for a specialist to review.
    • Do NOT install/re-install any programs or run any fixes or scanners unless told to do so.
    • I would advise backing up all your important documents, personal data files and photos to an externl source DVD/CD or external hard drive.
    • Do not back up any Applications (programs). These should be re-installed from the original source CD(s) or website(s).
    • Be sure to follow the directions and run tools/scans in the order listed.
    • If you are getting any support on this issue from any other forum, please advise, as a) this wastes a lot of time and b) can cause issues on the PC as we do not know what else is being suggested.

    -------------------------------------------------------------

    malwarebytes Download and Run

    Note Malwaybytes will remove a lot of cookies, and so any passwords for websites, may be removed.
    Make sure you know all your internet usernames and password for any site you use for accessing email, forums, newsites and/or bloggs, etc

    If Malwarebytes is not installed follow these instructions:
    Download Malwarebytes Anti-Malware to your desktop.
    • Double-click mbam-setup-????? the ???? will be a number like 2.1.8.1057 and show the version of malwarbytes. Follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A trial version of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
    • Click Finish.

    Now Malwarebytes will load , once on the screen - it will open in Dashboard view.

    • You may see a "fix Now" icon at the top - if so click on this ICON, and the program will update the definitions.
    • If an update is found, you will be prompted to download and install the latest version.
    • If not, then on the screen you will see "database version" , and towards the right "Update now >>" click to update.
    • Do not change any of the default settings - Let Malwarebytes run in its default mode first
    • At the bottom of the screen will be a large icon "Scan Now" click to start the scan.
    • The Scan will take a long while to run , so be very patient.
    • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
    • Reboot your computer if prompted

    If you did not deselect the trial version, Malwarebytes will appear in the system tray ( Bottom right normally ) and will be providing realtime protection, however, this will end when the trial period is over.
    Unless you are going to purchase the full version, I would "end the free trial version" in "dashboard" view - at the bottom of the screen , you have an option "end trial"
    click there.
    Now malwarebytes "realtime protection", will not load each time the PC starts.

    I recommend that Malwarebytes is run frequently. This timescale depends on how often you use the PC, and browse on the internet. I usually suggest weekly or following any heavy Webbrowsing Sessions.

    Often running your Antivirus program (ensuring you have the latest update & Definitions), with Malwarebytes will solve a lot of the more common infections.

    Please Post back if you are still having any issues, as we can run a couple of other programs , AdwCleaner and SuperAntiSpyware if necessary and we have not already run.

    If they do/have not resolve your issue - then we would refer your post to the Malware & Virus forum for one of the forum experts to review.

    -------------------------------------------------------------
     
    Last edited: May 27, 2016
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,156
    First Name:
    James
    It sounds like you were duped with a phishing email, or at least had an easy password to log into your email account. The display name would be found in the Settings:

    1. Open Gmail on a computer.
    2. At the top right, click the gear .
    3. Select Settings.
    4. Click the Accounts tab.
    5. In the “Send mail as:” section, locate the email address you'd like to edit.
    6. Click edit info next to the address.
    7. In the “Name:” section, specify what you'd like your name to be and click Save changes.
    Change your username - Gmail Help - Google Help
     
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,156
    First Name:
    James
    psst This may be a good time to use dual factor authentication :)
     
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