GMail inbox question

LJFried

Thread Starter
Joined
Dec 29, 2015
Messages
261
is there any reason why some of my incoming emails go to BOTH the regular in box as well as into "forums" and "promotions?' It doesn't happen all the time, just once in a while. What,exactly, are the "forums" and "promotions" in boxes supposed to be used for? This old Luddite says thank you.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
37,731
Those are categories that G-Mail has. it's like a way to filter to just 'promotions' type emails, or 'forums' emails and I think G-Mail has an autonomous setting that select those categories to email, however you cannot create your own categories on the top. You can create labels which does the same thing but you would need to create rules too to append the label to the email.
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,219
Make it easy on yourself. Look at settings
gmail_categories.jpg
under Inbox and you can remove categories if it duplicates emails.
I prefer to have everything put into my primary. Then I'll decide if I want to move it and where I want to move it.
 

LJFried

Thread Starter
Joined
Dec 29, 2015
Messages
261
sorry but you lost me - I clicked on settings, then say "inbox type" - "default" was selected - what do I do next - talk to me like i'm 4 years old!
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,219
Setting then click on See All settings
gmail.jpg

Under Categories remove the check marks from everything but Primary as shown when you click on the picture I've posted in post #3 above.

You lose the tab (no great loss) and everything goes into one inbox. You then decide what to keep, and what to toss and you don't have repeats.
 

LJFried

Thread Starter
Joined
Dec 29, 2015
Messages
261
thank you - you must think that I'm a total jerk (probably am!) but I don't see anything which says "primary." Maybe I should learn to live with what I've got?
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,219
I blew up the screenshot in post #3 It is the first item under Categories.
more_gmail.jpg

No, you aren't a jerk. We are here to help. If I didn't want to help, I'd not come to the site daily to see if I can answer any questions.
 

LJFried

Thread Starter
Joined
Dec 29, 2015
Messages
261
I just checked - it turns out that "primary" was the only one checked
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,219
Then you should not have anything going into forums and/or promotions because you don't use those categories.
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,219
I don't understand where you "see" these forum emails if you don't have that category selected.

If forums is unchecked then there would be no place to put these emails except in your primary inbox.

Are you syncing gmail from another device? If so, you need to check that that device only has primary selected and nothing else.
 

LJFried

Thread Starter
Joined
Dec 29, 2015
Messages
261
No, not synching from another device. When I open up GMail, I see a column on the far left which reads from top to bottom: Inbox, Starred, Snooze, Important, Sent Drafts, Categories, Social, Updates, Forums, Promotions, [lmap]Drafts, More.

When I click on "More", I see: Chats, Scheduled, All Mail, Spam, Trash, Create New Label.

In fact just now when I looked I had an email in my Inbox and the exact same one in my Updates box.

Thank you for your help
 

AmyToo

Amy
Joined
Sep 22, 2017
Messages
423
I see the same thing. Never noticed. Doesn't bother me. I like that Gmail just works and saves all my email. I create my own filters that help manage my Inbox.
 

plodr

Liz
Joined
Jun 27, 2014
Messages
22,219
Ok, I use gmail in html (called basic) so I don't have to see all that nonsense.
simple_gmail.gif

In the slow-loading view everything, which google calls standard I see this
enhanced_gmail.gif

So go into Settings, All Settings, then select Labels.
Go down to Categories and Hide the things you don't want to see.
hide_gmail.gif
Since I have every category hidden in labels and messages, I don't get what you are getting.
 

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