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Discussion in 'Virus & Other Malware Removal' started by americamba, Mar 5, 2018.

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  1. americamba

    americamba Thread Starter

    Joined:
    Nov 21, 2002
    Messages:
    606
    Hi (sysinfo below)

    How do I get rid of this pest? I've tried various times but it sticks around.

    thanks, Frank



    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3-5020U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
    Processor Count: 4
    RAM: 8097 Mb
    Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
    Hard Drives: C: 419 GB (265 GB Free); D: 24 GB (24 GB Free); F: 1863 GB (0 GB Free);
    Motherboard: LENOVO, Lenovo Edge 15
    Antivirus: Avast Antivirus, Enabled and Updated​
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    32,640
    Hiya

    Sorry for the lateness in a reply, these forums can be very busy. Are you still having this problem? If so, can you do the following and we'll go from there:

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please copy and paste log back here.
    • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

    Thanks

    eddie
     
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