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Solved Google Account Owner Hijacked

Discussion in 'Web & Email' started by Goingstrong, Sep 9, 2019.

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  1. Goingstrong

    Goingstrong Thread Starter

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    Aug 29, 2012
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    A guest user accessed a school district website to sign up for a gmail account. As a result, our Google Account and profile information has been changed to the guest user's info. How can we reclaim ownership of the Google Account?
     
  2. SeanLaurence

    SeanLaurence

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    First Name:
    Sean
  3. lunarlander

    lunarlander

    Joined:
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    Clear the browser's history, cookies and all site data.
     
  4. bassfisher6522

    bassfisher6522

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    Aug 8, 2008
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    Open up chrome, click the user icon in top right corner, switch or remove account. Then sign in with your user credentials.

     
  5. Goingstrong

    Goingstrong Thread Starter

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    Aug 29, 2012
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    I was able to access the email address of the user who took over our account and updated the password, changed the user name, and the contact email information. Everything looks normal except for the fact our name appears on the account with a gmail account number of the guest user. The guest user no longer uses that gmail account so I think all is good.
     
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