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Google Chrome Crashed, Now Fingerprint Reader No Longer Works

Discussion in 'Hardware' started by the13thbaktun, Jun 19, 2012.

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  1. the13thbaktun

    the13thbaktun Thread Starter

    Joined:
    Jun 19, 2012
    Messages:
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    OS: Windows 7 Ultimate x64
    Model: HP Pavilion dv7-6c95dx
    Annoyance Level: Extreme

    Okay, random weird problem that defies logic. I was busy doing stuff using Google Chrome (logged in on Facebook, trying to browse Newegg, etc.) and I tried logging in to my Newegg account using HP SimplePass, which uses the fingerprint reader technology to log you in to a bunch of different sites. However, this time around, Chrome crashed because HP SimplePass crashed.

    I figured it would be best to reboot my system to clear out whatever was going on. However, upon rebooting, I get the "Device driver install yada yada" message that pops up, then it says driver installation failed. Going into device manager reveals that there is an unknown USB device attached (meaning, the fingerprint reader).

    I've tried several times to install the driver for the fingerprint reader from HP (which originally had worked just fine). Now, it will not install. No amount of removing the driver and reinstalling it seems to be working, and I'm at my wits end. However, HP SimplePass installs just fine, but since it can't detect the fingerprint reader, it works by remembering typed passwords.

    I'd rather NOT have to reinstall Windows if I can help it, but if anyone here has any suggestions that I could try to get this thing to work, that would be great. Thank you!
     
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