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In Progress Google Chrome Security Alert!!!

Discussion in 'Virus & Other Malware Removal' started by parman, Jan 30, 2019.

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  1. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 5812 Mb
    Graphics Card: Intel(R) HD Graphics, -1317 Mb
    Hard Drives: C: 677 GB (569 GB Free);
    Motherboard: Dell Inc., 029DYC
    Antivirus: Avast Antivirus, Enabled and Updated

    When I open Google Chrome within 5 minutes I get this red page telling me that info on my computer might have been compromised. It gives me a Microsoft phone number to call but I am leary not knowing if it is legit or if I have been hacked. Can someone give me some advice on this? I use Microsoft Edge and Firefox browsers without any incidents but Google Chrome is showing me possibly infection. My other desktop computer runs Google Chrome without any problems.
     
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    558
    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.

    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything, please ask.


    --------------------

    Those "Microsoft" pop-ups that tell you to call a phone number are always a scam. Don't call the number listed on the pop-up.

    Download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • If you receive a SmartScreen pop-up, click More Info, then Run Anyway.
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, two log files will pop up - FRST.txt and Addition.txt.
    • Copy and paste the contents of FRST.txt and Addition.txt into your next reply.

    Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.

    Thanks.
     
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