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google earth

Discussion in 'Windows XP' started by Brigham, Jan 22, 2013.

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  1. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
    Processor Count: 2
    RAM: 3710 Mb
    Graphics Card: ATI Radeon X300/X550/X1050 Series, 128 Mb
    Hard Drives: C: Total - 73139 MB, Free - 28126 MB;
    Motherboard: Dell Inc., 0WG261
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

    I am unable to run google earth. As soon as I try to, it starts to initialise, and then the screen goes black and I am unable to do anything but shut off the power. It will then restart. I have tried to uninstall and reinstall the program to no avail, and then I did system restore, again no good. Can you help?
     
  2. ozziebeanie

    ozziebeanie

    Joined:
    Jun 24, 2009
    Messages:
    1,425
    First Name:
    Serena
    Can i ask why i system restore was done if you were able to uninstall and reinstall the program, is getting Google earth working the only problem or is there another issue also?
     
  3. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    I was able to uninstall and install google earth, but when I tried to run it, it started and after about 3 or 4 seconds the screen turned black and I had to switch off the computer with the power button. There appears to be no other problem that I can see. I restored to about a week ago which was before the trouble started.
     
  4. ozziebeanie

    ozziebeanie

    Joined:
    Jun 24, 2009
    Messages:
    1,425
    First Name:
    Serena
    Yeah you said that in your first post but I was wondering why after you un-installed this program after it got all weird on you and was not working properly, what problem did this cause (after uninstall) for you to do a system restore?

    in your original post you did not say the computer was playing up after you uninstalled it again, you only said you had a problem with Google earth, when you installed it, have you downloaded this program again, sometimes (not often) the transfer process does not always go well and you end up with a not quite a perfect program, so maybe get another copy, and try re-installing the program.

    Also is it a new version of Google Earth or a older version some of the older ones don’t work properly anymore.
     
  5. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    I don't know what version I reinstalled. I just went onto the website and downloaded it. I will uninstall it and put latest version in my search box.
     
  6. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    I have uninstalled and reinstalled version 6 google earth. It does the same thing of blocking my computer with a black screen. Previously I had run Antimalwarebytes and Superantispyware and MSE. I had run out of things to do so that is why I did a restore.
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,677
    First Name:
    Frank
    Doing a system restore every time you have some little "hiccup" with that computer is going to cause you grief and even more problems.

    The hardware specs in your computer are very sufficient to run Google Earth.

    Since we're not there to see what's installed and how you use your computer, you might consider getting a computer-knowledge person to help you.

    ----------------------------------------------------------
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,677
    First Name:
    Frank
    Let's see what's installed and auto-starting and if any obvious problems need to be addressed.

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click it to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the ENTIRE log file here.

    ------------------------------------------------------------
     
  9. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 23:41:28, on 23/01/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Google\Update\1.3.21.124\GoogleCrashHandler.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Secunia\PSI\psi_tray.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Secunia\PSI\PSIA.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Secunia\PSI\sua.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Global Startup: Secunia PSI Tray.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/Dcode/ActiveX/MSDcode.cab
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Mahjong%20Escape%20-%20Ancient%20Japan/Images/stg_drm.ocx
    O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1346182544968
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Mahjong%20Escape%20-%20Ancient%20Japan/Images/armhelper.ocx
    O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Google Update Service (gupdate1c9dcb251c2d142) (gupdate1c9dcb251c2d142) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Unknown owner - (no file)
    O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files\Secunia\PSI\PSIA.exe
    O23 - Service: Secunia Update Agent - Secunia - C:\Program Files\Secunia\PSI\sua.exe
    O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

    --
    End of file - 7292 bytes
    Here it is flavallee
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,677
    First Name:
    Frank
    Let's see what needs to be uninstalled, updated, added, or replaced.

    You can start by getting rid of Sunbelt CounterSpy Antispyware

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    ---------------------------------------------------------

    I've been on here for several hours today, so I'm shutting down for the night.

    I'll check back with you in the morning. (y)

    ---------------------------------------------------------
     
  11. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    32 Bit HP CIO Components Installer
    Acrobat.com
    Acrobat.com
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader XI (11.0.01)
    Adobe Shockwave Player 11.6
    AMD APP SDK Runtime
    Arsenal Crest
    ATI Catalyst Registration
    Bing Bar Platform
    Blue Chip Bridge
    Bridge Masterclass II with Omar Sharif
    BT Broadband Support Tools
    BTHomeHub
    Championship Chess
    Clear Cache feature for Internet Explorer
    Crossword Mania
    Dell Driver Reset Tool
    Dell Media Experience
    Dell Support Center (Support Software)
    Digital Line Detect
    eBay Icon
    ebgcInfra
    ebgcRes
    ebgcSDK
    FileASSASSIN
    Galaxy of Games Gold Edition
    Google Chrome
    Google Earth
    Google Update Helper
    Greeting Card Factory Deluxe 2.0
    Haihaisoft PDF Reader
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB2756822)
    Hotfix for Windows XP (KB2779562)
    HP Photosmart Essential 2.01
    HP Product Assistant
    HP Update
    HPSSupply
    Intel(R) PRO Network Connections Drivers
    Intel(R) PROSet for Wired Connections
    Internet Explorer Default Page
    IrfanView (remove only)
    Java 7 Update 9
    Java(TM) 6 Update 37
    Malwarebytes Anti-Malware version 1.70.0.1100
    MCU
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2698023)
    Microsoft .NET Framework 1.1 Security Update (KB2742597)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Color Control Panel Applet for Windows XP
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Fix it Center
    Microsoft Flight Simulator 2000
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Excel Viewer
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Word 2003 XML Viewer
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works 7.0
    Mozilla Firefox 17.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB925672)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    MSXML 6 Service Pack 2 (KB954459)
    Nikon FotoShare
    Nikon Message Center
    Puzzle Master Special Edition
    Quick Bridge 3.1 (remove only)
    Rapport
    Rapport
    Readiris Pro 7.5
    Revo Uninstaller 1.93
    Roulette Fever Special Edition
    Saitek Optical Mouse Pro
    Secunia PSI (2.0.0.4003)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB2647516)
    Security Update for Windows Internet Explorer 8 (KB2675157)
    Security Update for Windows Internet Explorer 8 (KB2699988)
    Security Update for Windows Internet Explorer 8 (KB2722913)
    Security Update for Windows Internet Explorer 8 (KB2744842)
    Security Update for Windows Internet Explorer 8 (KB2761465)
    Security Update for Windows Internet Explorer 8 (KB2799329)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2647518)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2655992)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2660465)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2685939)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2691442)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB2698365)
    Security Update for Windows XP (KB2705219)
    Security Update for Windows XP (KB2707511)
    Security Update for Windows XP (KB2709162)
    Security Update for Windows XP (KB2712808)
    Security Update for Windows XP (KB2718523)
    Security Update for Windows XP (KB2719985)
    Security Update for Windows XP (KB2723135)
    Security Update for Windows XP (KB2724197)
    Security Update for Windows XP (KB2727528)
    Security Update for Windows XP (KB2731847)
    Security Update for Windows XP (KB2753842)
    Security Update for Windows XP (KB2753842-v2)
    Security Update for Windows XP (KB2757638)
    Security Update for Windows XP (KB2758857)
    Security Update for Windows XP (KB2761226)
    Security Update for Windows XP (KB2770660)
    Security Update for Windows XP (KB2779030)
    Sonic DLA
    Sonic RecordNow Audio
    Sonic RecordNow Copy
    Sonic RecordNow Data
    Sonic Update Manager
    SpywareBlaster 4.6
    Su Doku Classic
    SUPERAntiSpyware
    swMSM
    The Lord of the Rings FREE Trial
    TomTom HOME
    TomTom HOME Visual Studio Merge Modules
    U.S. Slots Special Edition
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update for Windows Internet Explorer 8 (KB2362765)
    Update for Windows Internet Explorer 8 (KB2447568)
    Update for Windows Internet Explorer 8 (KB2598845)
    Update for Windows Internet Explorer 8 (KB2632503)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB2661254-v2)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB2736233)
    Update for Windows XP (KB2749655)
    WebCyberCoach 3.2 Dell
    Wendy's Word Game Special Edition
    Windows Genuine Advantage v1.3.0254.0
    Windows Home Server Toolkit 1.1
    Windows Imaging Component
    Windows Installer Clean Up
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Upload Tool
    Windows Management Framework Core
    Windows Media Connect
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows Media Player Firefox Plugin
    Windows Presentation Foundation
    Windows XP Service Pack 3

    Have a good nights sleep. I look forward to tomorrow.
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,677
    First Name:
    Frank
    Java(TM) 6 Update 37 needs to be uninstalled/removed.

    Java 7 Update 9 needs to be updated to Java 7 Update 11.
    Agree to the EULA, then select the "Windows x86 Offline - 30.02 MB" link to download and save and then install it.
    The new version will install over the old version.

    Mozilla Firefox 17.0.1 needs to be updated to Mozilla Firefox 18.0.1.
    If its "Help - About Firefox" update feature doesn't work, just download and save and then install the new version over the old version.

    --------------------------------------------------------

    You've got numerous programs and extras installed that I'm not familiar with, so I don't know if any of them are having a conflict with Google Earth.

    --------------------------------------------------------

    Click Start - Run, then type in

    %temp% (% is the percentage symbol on the number 5 key)

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.

    --------------------------------------------------------
     
  13. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    I have done all that you have asked. I will now try google earth to see if it is OK,
     
  14. Brigham

    Brigham Thread Starter

    Joined:
    Aug 24, 2010
    Messages:
    1,332
    The fault with google earth remains the same. I did try to open it in safe mode. I got a couple of messages. The first one said my graphics card did not support google earth and advised me to try direct x mode. When I did the message said try in open GL mode. It looks as though I am missing something that is essential for opening google earth. If this is so, how do I go about finding what it is?
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,677
    First Name:
    Frank
    Your computer appears to be a Dell Dimension 5100/E510 desktop.

    What's the 7-character "service tag" number on the sticker?

    ----------------------------------------------------------------
     
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