Google play

[xyz1]

I am having some problems with Google play store. whenever I try to open the app(GOOGLE PLAY), it do not get connected to internet and shows either "CONNECTION TIMED OUT" or "CONNECTION FAILED".

i have tried everything from clearing the cache to setting the date and time correctly also a factory reset but all of this of no help.


please help me out guys to solve this problems.
thanks.

 

[plodr]

So your tablet does not connect to the internet. When did the refusal to connect to the internet start?
In order to help, we need the brand and model of tablet.
Are you trying to connect at home or at a hotspot?
If at home, what do you use to connect to the internet? cable, dsl, satellite?

 

[xyz1]

It's in my phone _SAMSUNG GALAXY FAME>
Also, every other thing like browsing,other apps work well but when i open GOOGLE PLAY the problem crop up.
and i use hotspot.

 

[plodr]

I'll have to bow out. I don't own a smartphone.

Here's one thread you can read - same phone, same problem.
http://forums.androidcentral.com/android-4-1-4-2-4-3-jelly-bean/319481-google-play-problems.html

Perhaps you can click "ask a question" at the top left at androidcentral.

 

[xyz1]

well,never mind but thanks a lot

 

[support_peace]

this happens even when the internet is weak.
try connecting to a strong wifi network and try again.