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Discussion in 'Virus & Other Malware Removal' started by clipper111, Nov 3, 2011.

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  1. clipper111

    clipper111 Thread Starter

    Nov 3, 2011
    I have a home machine, a Dell Inspiron Desktop with Windows 7 Home Premium with Service Pack 1

    There are 4 major problems:

    The listing in "Libraries" in the "Computer" options are gone (no My Documents, etc.)
    Any time we use Google it redirects us to a random site
    There are audios of ads running in the background
    The system after some time will go to a Blue Screen and I'll need to power the machine down completely (the on/off button is frozen as well)

    I've tried Malware Bytes and Spybot but they haven't worked.

    Can you help?
  2. oldman960


    Apr 7, 2010
    Hi , welcome to the forum.

    To make cleaning this machine easier
    • Please do not uninstall/install any programs unless asked to
      It is more difficult when files/programs are appearing in/disappearing from the logs.
    • Please do not run any scans other than those requested
    • Please follow all instructions in the order posted
    • All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
    • Do not attach any logs/reports, etc.. unless specifically requested to do so.
    • If you have problems with or do not understand the instructions, Please ask before continuing.
    • Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.

    Do not use any temporary file cleaners at this time.

    Download OTL to your desktop.
    • Right click on OTL.exe and click "Run as Administrator" to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output
    • Check the boxes beside LOP Check and Purity Check.
    • In the window under Custom Scans/Fixes copy and paste the following

      %systemroot%\*. /mp /s
      %PROGRAMFILES%\bak. /s
      %systemroot%\system32\bak. /s
      %ALLUSERSPROFILE%\Start Menu\*.lîk /x
      %systemroot%\system32\config\systemprofile\*.dat /x
      %PROGRAMFILES%\Internet Explorer\*.dat
      %APPDATA%\Mikzosoft\Internet Explorer\Quick Launch\*.lnk /x
      %PROGRAMFILES%\Common Files\*.*
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
      %USERPROFILE%\..|smtmp;true;true;true /FP
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.


    Download aswMBR.exe to your desktop.
    Right click the aswMBR.exe and click "Run as Administrator" to run it

    Click the "Scan" button to start scan

    On completion of the scan click save log, save it to your desktop and post in your next reply


    There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

    Please post back with
    • Both OTL logs
    • aswNBR log
    • MBR.zip (attached)
  3. oldman960


    Apr 7, 2010

    Do you still need help with this?
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