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Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
Hi,

Got the awful google redirect virus, and pc is running very slowly. Virus scanning software - McAfee and Spyware - hasn't picked anything up, despite scanning with most recent applications.

Help! I am a beginner when it comes to computers...

Thanks.
 
Joined
Aug 9, 2011
Messages
808
Hi and welcome to TSG.

I am reviewing your topic and come back with further instructions as soon as possible.

Please note that all my replies are reviewed by a qualified Analyst before I post. This ensures that you will continue to receive quality expert assistance.

Thank you for your patience.
 
Joined
Aug 9, 2011
Messages
808
Hy
my name is Daniel and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.
  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, I will have to unsubscribe from this thread and move on to assist someone else.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.




Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.
Please post both in your next reply



Please post in your next reply
dds.txt
attach.txt
 

Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
Hi Daniel,

thank you very much for helping. I have run DDS, and am pasting the two files below.

Regards.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19154
Run by Charlotte at 20:41:46 on 2011-11-17
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.44.1033.18.1976.795 [GMT 0:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spyware Doctor *Disabled/Outdated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\Windows\system32\mfevtps.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\rundll32.exe
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Battery Meter\BTMeter.exe
C:\Program Files\WSED\WSED.exe
C:\Program Files\CapsLKNotify\CapsLKNotify.exe
C:\Program Files\ODD Eject\ODDEject.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\PC Tools Security\BDT\FGuard.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\PC Tools Security\TFEngine\TFService.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Windows\system32\wuauclt.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10t_ActiveX.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Common Files\McAfee\Core\mchost.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.hotmail.com/
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
uURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
mURLSearchHooks: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\mi1933~1\office14\GROOVEEX.DLL
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110515131347.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\mi1933~1\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools security\bdt\PCTBrowserDefender.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [SPJADGCL] rundll32 "c:\users\charlotte\appdata\roaming\kbd101c8.dll",fkxtjcbeqrv
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [WSED] c:\program files\wsed\WSED.exe
mRun: [<NO NAME>]
mRun: [CapsLKNotify] c:\program files\capslknotify\CapsLKNotify.exe
mRun: [ODDEject] c:\program files\odd eject\ODDEject.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [ConnectionCenter] "c:\program files\citrix\ica client\concentr.exe" /startup
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [ISTray] "c:\program files\pc tools security\pctsGui.exe" /hideGUI
mRun: [PCTools FGuard] c:\program files\pc tools security\bdt\FGuard.exe
StartupFolder: c:\users\charlo~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\mi1933~1\office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{30681A97-4683-43FD-A3E7-1ECC45830C7C} : DhcpNameServer = 192.168.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\mi1933~1\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-3-14 56064]
.
=============== Created Last 30 ================
.
2011-11-17 20:39:37 -------- d-----w- c:\users\charlotte\appdata\local\Threat Expert
2011-11-16 21:02:35 388096 ----a-r- c:\users\charlotte\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-11-16 21:02:06 -------- d-----w- c:\program files\Trend Micro
2011-11-14 13:50:20 -------- d-----w- c:\users\charlotte\appdata\local\Trusteer
2011-11-14 13:49:58 -------- d-----w- c:\program files\Trusteer
2011-11-14 13:46:34 -------- d-----w- c:\programdata\Trusteer
2011-11-14 13:06:16 53248 ----a-r- c:\users\charlotte\appdata\roaming\microsoft\installer\{12baa98c-f8dd-4bc9-bbe6-1c8463114197}\ARPPRODUCTICON.exe
2011-11-14 12:57:29 -------- d-----w- c:\users\charlotte\appdata\local\Downloaded Installations
2011-11-11 16:00:05 -------- d-----w- c:\users\charlotte\appdata\roaming\McAfee
2011-11-11 12:39:25 -------- d-----w- c:\users\charlotte\appdata\roaming\PCTools
2011-11-11 09:35:57 69392 --s---w- c:\windows\system32\drivers\TfSysMon.sys
2011-11-11 09:35:56 51984 --s---w- c:\windows\system32\drivers\TfFsMon.sys
2011-11-11 09:35:56 33552 --s---w- c:\windows\system32\drivers\TfNetMon.sys
2011-11-11 09:35:54 767952 ----a-w- c:\windows\BDTSupport.dll
2011-11-11 09:35:52 149456 ----a-w- c:\windows\SGDetectionTool.dll
2011-11-11 09:35:50 1996752 ----a-w- c:\windows\PCTBDCore.dll
2011-11-11 09:35:50 1533904 ----a-w- c:\windows\PCTBDRes.dll
2011-11-11 09:20:24 103784 ----a-w- c:\users\charlotte\GoToAssistDownloadHelper.exe
2011-11-10 20:16:10 656320 ----a-w- c:\windows\system32\drivers\pctEFA.sys
2011-11-10 20:16:10 338880 ----a-w- c:\windows\system32\drivers\pctDS.sys
2011-11-10 20:16:06 249616 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2011-11-10 20:16:06 102184 ----a-w- c:\windows\system32\drivers\pctwfpfilter.sys
2011-11-10 20:15:59 239168 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2011-11-10 20:15:59 160448 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2011-11-10 20:15:40 70536 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2011-11-10 20:15:12 -------- d-----w- c:\users\charlotte\appdata\roaming\PC Tools
2011-11-10 20:15:12 -------- d-----w- c:\programdata\PC Tools
2011-11-10 20:15:12 -------- d-----w- c:\program files\PC Tools Security
2011-11-10 20:15:12 -------- d-----w- c:\program files\common files\PC Tools
2011-11-09 12:54:01 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-11-09 12:53:06 913280 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-11-09 12:53:06 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2011-11-09 12:53:00 707584 ----a-w- c:\program files\common files\system\wab32.dll
2011-11-07 21:39:46 62464 --sha-r- c:\users\charlotte\appdata\roaming\kbd101c8.dll
2011-11-07 21:28:38 56208 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2011-11-01 12:13:01 6144 ----a-w- c:\program files\internet explorer\iecompat.dll
.
==================== Find3M ====================
.
2011-09-30 23:06:24 916480 ----a-w- c:\windows\system32\wininet.dll
2011-09-30 23:02:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-09-30 23:01:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-09-30 23:01:34 71680 ----a-w- c:\windows\system32\iesetup.dll
2011-09-30 23:01:34 109056 ----a-w- c:\windows\system32\iesysprep.dll
2011-09-30 22:07:25 385024 ----a-w- c:\windows\system32\html.iec
2011-09-30 21:29:54 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2011-09-30 21:28:36 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-09-06 15:18:22 2051584 ----a-w- c:\windows\system32\win32k.sys
2011-08-25 16:15:04 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-08-25 16:14:01 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-08-25 16:14:01 238080 ----a-w- c:\windows\system32\oleacc.dll
2011-08-25 13:31:01 4096 ----a-w- c:\windows\system32\oleaccrc.dll
.
============= FINISH: 21:00:14.74 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista&#8482; Home Basic
Boot Device: \Device\HarddiskVolume3
Install Date: 01/02/2011 23:30:24
System Uptime: 17/11/2011 19:49:34 (2 hours ago)
.
Motherboard: Dell Inc. | | 0T644R
Processor: Intel(R) Celeron(R) CPU 743 @ 1.30GHz | U2E1 | 1296/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 134 GiB total, 68.109 GiB free.
D: is FIXED (NTFS) - 15 GiB total, 5.732 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.2
Advanced Audio FX Engine
Battery Meter
Big Fish Games: Game Manager
BlackBerry Desktop Software 6.0.1
BlackBerry Desktop Software 6.1
BlackBerry Device Software Updater
Browser Defender 3.0
CapsLKNotify
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Citrix online plug-in - web
Citrix online plug-in (DV)
Citrix online plug-in (HDX)
Citrix online plug-in (USB)
Citrix online plug-in (Web)
D3DX10
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell Dock
Dell Driver Download Manager
Dell Edoc Viewer
Dell Webcam Central
Dell Wireless WLAN Card Utility
EMSC
Function Keys
Google Toolbar for Internet Explorer
Google Update Helper
Grim Tales: The Bride
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) Graphics Media Accelerator Driver
Intel(R) TV Wizard
Java Auto Updater
Java(TM) 6 Update 24
Junk Mail filter update
McAfee SecurityCenter
McAfee Virtual Technician
Mesh Runtime
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSVCRT
ODD Eject
Plants vs. Zombies
Rapport
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft Excel 2010 (KB2553070)
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
Segoe UI
Skype Click to Call
Skype&#8482; 5.5
Spelling Dictionaries Support For Adobe Reader 9
Spyware Doctor 8.0
Synaptics Pointing Device Driver
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
Update Installer for WildTangent Games App
WildTangent Games
WildTangent Games App (Dell Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
World Riddles: Secrets of the Ages
WSED
.
==== Event Viewer Messages From Past Week ========
.
17/11/2011 20:00:22, Error: Service Control Manager [7000] - The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
17/11/2011 20:00:17, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
17/11/2011 20:00:17, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
17/11/2011 07:50:25, Error: EventLog [6008] - The previous system shutdown at 07:47:50 on 17/11/2011 was unexpected.
16/11/2011 17:19:17, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.
14/11/2011 19:46:17, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
14/11/2011 07:53:28, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
11/11/2011 09:44:21, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.
11/11/2011 09:43:22, Error: Service Control Manager [7023] - The Server service terminated with the following error: Not enough server storage is available to process this command.
11/11/2011 09:42:14, Error: Service Control Manager [7034] - The PC Tools Security Service service terminated unexpectedly. It has done this 1 time(s).
11/11/2011 09:36:00, Error: Service Control Manager [7030] - The ThreatFire service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
11/11/2011 08:57:21, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PlugPlay service.
11/11/2011 06:58:00, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the sdCoreService service.
10/11/2011 11:59:45, Error: Microsoft-Windows-Kernel-General [5] - {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Charlotte\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
10/11/2011 03:04:51, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
10/11/2011 03:04:51, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
10/11/2011 03:03:21, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
.
==== End Of File ===========================
 
Joined
Aug 9, 2011
Messages
808
You are welcome :)

Let me have a closer look over your system.


Please download Gmer from here and save it to your Desktop.
  • Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.



    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries



Please post in your next reply
ark.txt
 

Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
Here we go!

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-19 10:48:29
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 WDC_WD16 rev.01.0
Running: download[1].exe; Driver: C:\Users\CHARLO~1\AppData\Local\Temp\kxroyuog.sys

---- System - GMER 1.0.15 ----
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwAssignProcessToJobObject [0x8F846080]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwCreateFile [0x8F846BDE]
SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateProcess [0x82705F68]
SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateProcessEx [0x82706230]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwDeleteFile [0x8F846DD6]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwDeleteKey [0x8F84A5AC]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwDeleteValueKey [0x8F84A5DE]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwLoadKey [0x8F84A740]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwOpenFile [0x8F846CF6]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwOpenProcess [0x8F8461F6]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwOpenThread [0x8F8463EA]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwProtectVirtualMemory [0x8F84651C]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwQueryValueKey [0x8F84A6B6]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwRenameKey [0x8F84A620]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwReplaceKey [0x8F84A652]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwRestoreKey [0x8F84A684]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwSetContextThread [0x8F846026]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwSetInformationFile [0x8F846E7C]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwSetValueKey [0x8F84A544]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwSuspendThread [0x8F845FC0]
SSDT \SystemRoot\system32\drivers\TfSysMon.sys (ThreatFire System Monitor/PC Tools) ZwTerminateProcess [0x87EBF420]
SSDT \??\C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys ZwTerminateThread [0x8F845F30]
SSDT \??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_32301.sys ZwCreateThreadEx [0x8F72C7B0]
SSDT \SystemRoot\system32\drivers\PCTCore.sys (PC Tools KDS Core Driver/PC Tools) ZwCreateUserProcess [0x8270652C]
Code \SystemRoot\system32\drivers\mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwMapViewOfSection [0x827681E8]
Code \SystemRoot\system32\drivers\mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0x827681FE]
Code \SystemRoot\system32\drivers\mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwYieldExecution [0x827681D4]
Code \SystemRoot\system32\drivers\mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtMapViewOfSection
---- Devices - GMER 1.0.15 ----
AttachedDevice \FileSystem\Ntfs \Ntfs mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
AttachedDevice \FileSystem\Ntfs \Ntfs TfFsMon.sys (ThreatFire Filesystem Monitor/PC Tools)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Tcp mfewfpk.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
Device \Driver\PCTSDInjDriver32 \Device\PCTSDInjDriver32 PCTSDInj32.sys
AttachedDevice \Driver\tdx \Device\Udp mfewfpk.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\tdx \Device\RawIp pctgntdi.sys
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\fastfat \Fat mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
AttachedDevice \FileSystem\fastfat \Fat TfFsMon.sys (ThreatFire Filesystem Monitor/PC Tools)
---- EOF - GMER 1.0.15 ----
 
Joined
Aug 9, 2011
Messages
808
Good work :)

This log also appears clean.


Please download and scan with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Note: Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
You can use this thread as a guide.

Please include the C:\ComboFix.txt in your next reply for further review.



Please post in your next reply
Combofix.txt
How is your system behaving now ?
 

Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
PC is still running extremely slowly. It takes minutes to do even the simplest task. However, Google doesn't seem to be redirecting any more... Here's the log from Combofix:

ComboFix 11-11-19.04 - Charlotte 19/11/2011 18:06:19.1.1 - x86
Microsoft® Windows Vista&#8482; Home Basic 6.0.6002.2.1252.44.1033.18.1976.938 [GMT 0:00]
Running from: c:\users\Charlotte\Desktop\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
SP: Spyware Doctor *Disabled/Outdated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\install.exe
c:\users\Charlotte\AppData\Roaming\kbd101c8.dll
c:\users\Charlotte\GoToAssistDownloadHelper.exe
D:\AUTORUN.INF
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Service_COMSysApp
.
.
((((((((((((((((((((((((( Files Created from 2011-10-19 to 2011-11-19 )))))))))))))))))))))))))))))))
.
.
2011-11-19 19:19 . 2011-11-19 19:19 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-11-17 20:39 . 2011-11-17 20:39 -------- d-----w- c:\users\Charlotte\AppData\Local\Threat Expert
2011-11-16 21:02 . 2011-11-16 21:02 388096 ----a-r- c:\users\Charlotte\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-11-16 21:02 . 2011-11-16 21:02 -------- d-----w- c:\program files\Trend Micro
2011-11-14 13:50 . 2011-11-14 13:50 -------- d-----w- c:\users\Charlotte\AppData\Local\Trusteer
2011-11-14 13:49 . 2011-11-14 13:49 -------- d-----w- c:\program files\Trusteer
2011-11-14 13:46 . 2011-11-14 13:46 -------- d-----w- c:\programdata\Trusteer
2011-11-14 13:06 . 2011-11-14 13:06 53248 ----a-r- c:\users\Charlotte\AppData\Roaming\Microsoft\Installer\{12BAA98C-F8DD-4BC9-BBE6-1C8463114197}\ARPPRODUCTICON.exe
2011-11-14 12:57 . 2011-11-14 12:57 -------- d-----w- c:\users\Charlotte\AppData\Local\Downloaded Installations
2011-11-11 16:00 . 2011-11-11 16:00 -------- d-----w- c:\users\Charlotte\AppData\Roaming\McAfee
2011-11-11 12:39 . 2011-11-11 12:39 -------- d-----w- c:\users\Charlotte\AppData\Roaming\PCTools
2011-11-11 09:35 . 2010-12-02 11:33 69392 --s---w- c:\windows\system32\drivers\TfSysMon.sys
2011-11-11 09:35 . 2010-12-02 11:33 51984 --s---w- c:\windows\system32\drivers\TfFsMon.sys
2011-11-11 09:35 . 2010-12-02 11:33 33552 --s---w- c:\windows\system32\drivers\TfNetMon.sys
2011-11-10 20:15 . 2011-11-10 20:19 -------- d-----w- c:\program files\Common Files\PC Tools
2011-11-10 20:15 . 2011-11-10 20:15 -------- d-----w- c:\users\Charlotte\AppData\Roaming\PC Tools
2011-11-09 12:54 . 2011-10-17 11:41 2409784 ----a-w- c:\program files\Windows Mail\OESpamFilter.dat
2011-11-09 12:53 . 2011-09-20 21:02 913280 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-11-09 12:53 . 2011-09-20 13:44 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2011-11-09 12:53 . 2011-09-30 15:57 707584 ----a-w- c:\program files\Common Files\System\wab32.dll
2011-11-07 21:28 . 2011-11-07 21:28 56208 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2011-11-01 12:13 . 2011-08-13 04:43 6144 ----a-w- c:\program files\Internet Explorer\iecompat.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-09-30 23:06 . 2011-10-14 19:07 916480 ----a-w- c:\windows\system32\wininet.dll
2011-09-30 23:02 . 2011-10-14 19:07 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-09-30 23:01 . 2011-10-14 19:07 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-09-30 23:01 . 2011-10-14 19:07 71680 ----a-w- c:\windows\system32\iesetup.dll
2011-09-30 23:01 . 2011-10-14 19:07 109056 ----a-w- c:\windows\system32\iesysprep.dll
2011-09-30 22:07 . 2011-10-14 19:07 385024 ----a-w- c:\windows\system32\html.iec
2011-09-30 21:29 . 2011-10-14 19:07 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2011-09-30 21:28 . 2011-10-14 19:07 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-09-06 15:18 . 2011-10-14 19:07 2051584 ----a-w- c:\windows\system32\win32k.sys
2011-08-25 16:15 . 2011-10-14 19:04 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-08-25 16:14 . 2011-10-14 19:04 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-08-25 16:14 . 2011-10-14 19:04 238080 ----a-w- c:\windows\system32\oleacc.dll
2011-08-25 13:31 . 2011-10-14 19:04 4096 ----a-w- c:\windows\system32\oleaccrc.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-03-29 39408]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2011-10-13 17351304]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-12-17 1586472]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-07-14 7617056]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-12-21 3810304]
"BTMeter"="c:\program files\Battery Meter\BTMeter.exe" [2009-09-17 632176]
"WSED"="c:\program files\WSED\WSED.exe" [2009-05-27 247080]
"CapsLKNotify"="c:\program files\CapsLKNotify\CapsLKNotify.exe" [2009-06-09 320880]
"ODDEject"="c:\program files\ODD Eject\ODDEject.exe" [2009-02-18 263464]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-25 136216]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-25 171032]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-25 170520]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"ConnectionCenter"="c:\program files\Citrix\ICA Client\concentr.exe" [2009-09-12 103768]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2011-06-28 1195408]
"TkBellExe"="c:\program files\Real\RealPlayer\Update\realsched.exe" [2011-03-29 273544]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-10-03 35696]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-09-04 935288]
"RIMBBLaunchAgent.exe"="c:\program files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe" [2011-02-18 79192]
"ISTray"="c:\program files\PC Tools Security\pctsGui.exe" [2010-12-01 1589208]
"PCTools FGuard"="c:\program files\PC Tools Security\BDT\FGuard.exe" [2010-12-03 108496]
.
c:\users\Charlotte\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE [2010-12-21 227712]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2010-5-28 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2011-03-29 136176]
R3 CtAudDrv;Provides advanced audio effects for audio devices.;c:\windows\system32\Drivers\CtAudDrv.sys [2009-05-28 134144]
R3 GamesAppService;GamesAppService;c:\program files\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2011-03-29 136176]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-04-14 84488]
R3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\Microsoft Office\Office14\GROOVE.EXE [2011-06-12 31125880]
R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-09 4640000]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 51040]
S0 EMSC;COMPAL Embedded System Control;c:\windows\system32\DRIVERS\EMSC.SYS [2007-10-25 17192]
S0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-11-25 239168]
S0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2010-07-16 338880]
S0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2010-07-16 656320]
S0 RapportKELL;RapportKELL;c:\windows\System32\Drivers\RapportKELL.sys [2011-11-07 56208]
S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2010-12-02 51984]
S0 TFSysMon;TFSysMon;c:\windows\system32\drivers\TfSysMon.sys [2010-12-02 69392]
S1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\DRIVERS\ctxusbm.sys [2009-09-08 65584]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [2011-04-14 64584]
S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-04-14 165032]
S1 pctgntdi;pctgntdi;c:\windows\System32\drivers\pctgntdi.sys [2010-11-17 249616]
S1 RapportCerberus_32301;RapportCerberus_32301;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_32301.sys [2011-11-07 227312]
S1 RapportEI;RapportEI;c:\program files\Trusteer\Rapport\bin\RapportEI.sys [2011-11-07 71440]
S1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [2011-11-07 164112]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSrv.exe [2009-03-31 81920]
S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\PC Tools Security\BDT\BDTUpdateService.exe [2010-12-09 247760]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-03-10 271480]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-03-10 271480]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [2010-03-10 271480]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-04-14 188136]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-04-14 141792]
S2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [2011-11-07 931640]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\PC Tools Security\pctsAuxs.exe [2010-03-15 366840]
S2 SftService;SoftThinks Agent Service;c:\program files\Dell DataSafe Local Backup\sftservice.EXE [2011-08-18 1692480]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-04-14 56064]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2010-08-12 146528]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-12-04 112640]
S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C60x86.sys [2009-06-29 50176]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-04-14 314088]
S3 pctplsg;pctplsg;c:\windows\System32\drivers\pctplsg.sys [2010-11-25 70536]
S3 RapportIaso;RapportIaso;c:\programdata\trusteer\rapport\store\exts\rapportms\baseline\rapportiaso.sys [2011-11-07 21520]
S3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2010-12-02 33552]
S3 ThreatFire;ThreatFire;c:\program files\PC Tools Security\TFEngine\TFService.exe service [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - RAPPORTIASO
*Deregistered* - mfeavfk01
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2011-11-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-03-29 16:09]
.
2011-11-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-03-29 16:09]
.
2011-11-19 c:\windows\Tasks\vtscheduletask.job
- c:\program files\McAfee\Supportability\MVT\MvtApp.exe [2011-11-11 14:25]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.hotmail.com/
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\MI1933~1\Office14\ONBttnIE.dll/105
LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
TCP: DhcpNameServer = 192.168.0.1
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-SPJADGCL - c:\users\Charlotte\AppData\Roaming\kbd101c8.dll
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-11-19 19:30
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(840)
c:\program files\PC Tools Security\TFEngine\TFWAH.dll
.
- - - - - - - > 'lsass.exe'(904)
c:\program files\PC Tools Security\TFEngine\TFWAH.dll
.
- - - - - - - > 'Explorer.exe'(4660)
c:\program files\PC Tools Security\TFEngine\TfWah.dll
c:\windows\system32\timedate.cpl
c:\windows\System32\SndVolSSO.dll
c:\windows\system32\wpdshserviceobj.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\System32\WLTRYSVC.EXE
c:\windows\System32\bcmwltry.exe
c:\windows\system32\rundll32.exe
c:\program files\PC Tools Security\pctsSvc.exe
c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Dell DataSafe Local Backup\TOASTER.EXE
c:\program files\Common Files\McAfee\SystemCore\mcshield.exe
c:\program files\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
c:\program files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\program files\Common Files\McAfee\SystemCore\mfefire.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\PC Tools Security\TFEngine\TFService.exe
c:\progra~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\agent\mcupdate.exe
.
**************************************************************************
.
Completion time: 2011-11-19 20:06:51 - machine was rebooted
ComboFix-quarantined-files.txt 2011-11-19 20:04
.
Pre-Run: 73,277,005,824 bytes free
Post-Run: 73,513,824,256 bytes free
.
- - End Of File - - 3937A57DF9CEEE4320E1D6465BA96F54
 
Joined
Aug 9, 2011
Messages
808
Hy there,

Glad to hear that the redirections are gone. There can be several reasons for a slow PC but let us first check your system that there is no malware present anymore.


Download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Save it to your desktop.
Note: Malwarebytes' Anti-Malware may require a reboot to complete removals. After a reboot, if required, post that saved log in your next reply.



Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked, and the option Scan unwanted applications is checked
  • Click Start
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log in your next reply.



Please post in your next reply
Malwarebytes Logfile
Log.txt
 

Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
Hi - the first malware didn't seem to find anything, but the eset program found a trojan called win32/ponmocup.aa. Not sure the log gives the correct information though... Still - it's great news - how do we get rid of it?

Thanks,

Mark

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org
Database version: 8201
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19154
20/11/2011 20:26:02
mbam-log-2011-11-20 (20-26-02).txt
Scan type: Quick scan
Objects scanned: 167432
Time elapsed: 34 minute(s), 19 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)


ESET

[email protected] as CAB hook log:
OnlineScanner.ocx - registred OK
 
Joined
Aug 9, 2011
Messages
808
Hy there,

Not sure the log gives the correct information though
I am sorry but you are right. The log doesn't show me anything, which happens sometimes.

Please re-run ESET and write down what has been found and post this in your next reply.
 

Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
Hi,

I reran ESET overnight, as it takes hours. Also, the PC is taking ages to do anything, and is really unstable. Internet explorer has crashed several times trying to post this message.
ESET found the same trojan as before - win32/ponmocup.aa - but didn't put anything in the log.

Please let me know if you need any more information from ESET.

Thanks very much for all your help,

Mark
 
Joined
Aug 9, 2011
Messages
808
Hy Mark,

Please re scan with ESET and use Notepad to write down the detections and post them in your next reply :)
 

Manderson0208

Thread Starter
Joined
Nov 16, 2011
Messages
16
Hi,

it has still found the same trojan. Exporting the file to a text file gives

C:\Qoobox\Quarantine\C\Users\Charlotte\AppData\Roaming\kbd101c8.dll.vir Win32/Ponmocup.AA trojan

Is this what you need? It doesn't give any more information that I can see.

Thanks,

Mark
 
Joined
Aug 9, 2011
Messages
808
Good work Mark.

We will take care of this at the end of the fix. It is currently in the quarantines folder from one of our tools so not harmfull for your system anymore.


Your Adobe Acrobat Reader is out of date. Older versions have vulnerabilities that malware can use to infect your system.

There is a newer version of Adobe Acrobat Reader available.
  • Please go to this link Adobe Acrobat Reader Download Link
  • Untick Free McAfee® Security Scan Plus if you do not wish to include this in the installation.
  • Click Download
  • On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation.
  • Click the Continue button
  • Click Run, and click Run again
  • Next click the Install Now button and follow the on screen prompts

When the installation is complete go to Add/Remove Programs and uninstall all previous versions.



Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

  • Download the latest version of Java Runtime Enviroment ( JRE ) 7 and save it to your desktop.
  • Scroll down to where it says Java SE 7 Update 1
  • Click the red Download JRE button on the right.
  • Read the License Agreement then select Accept License Agreement
  • Click on the link to download Windows x86 Offline and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u1-windows-i586.exe to install the newest version.

After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are three options in the window to clear the cache - Make sure all are checked
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.



Please launch DDS
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop and post both in your next reply



Please post in your next reply
dds.txt
attach.txt
Note any open issues
 
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