1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Google Redirects and Pop-Ups

Discussion in 'Virus & Other Malware Removal' started by kiririxx, Apr 11, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. kiririxx

    kiririxx Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    7
    Help me please!! My google keeps on redircting me to the page I didn't request! Help me fix this and the pop-up problems.
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.



    Step 1

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.
     
  3. kiririxx

    kiririxx Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    7
    Hello and THANK YOU for helping me. (sorry for the late reply)
    The logs are in the attachments
     

    Attached Files:

    • OTS.Txt
      File size:
      181.7 KB
      Views:
      1
    • gmer.log
      File size:
      36.1 KB
      Views:
      0
  4. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    The bad news is that you have been infected by the latest and greatest that the bad guys have come up with. The good news is I can fix it :)

    Please attach the results from my scans instead of copy and pasting them following the instructions I gave you earlier if they are really long like the OTS scan results you copy and pasted. (EDIT* : Thank you, I missed your second reply)

    STEP 1

    Please run OTS and copy and paste the following into the Custom Scans section at the bottom:

    C:\serial.sys /s /md5
    C:\atapi.sys /s /md5

    Click on the None button at the top and then click on the Run Scan button to run the scan. Copy and paste the results of this scan here.


    STEP 2



    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop



    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
     
  5. kiririxx

    kiririxx Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    7
    Hello again
    I put both logs in the attachments:
     

    Attached Files:

  6. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Please do the following:

    1. Close any open open programs before running the fix.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    3. Open Notepad (Start > Programs > Accessories) and copy/paste the text in the codebox below into it:

    Code:
    KillAll::
    
    FCopy::
    C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\serial.sys | C:\WINDOWS\system32\drivers\serial.sys
    C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\serial.sys | C:\serial.sys
    c:\program files\AVG\AVG9\avgtray .exe | c:\program files\AVG\AVG9\avgtray.exe
    c:\program files\Common Files\Ahead\Lib\NeroCheck .exe | c:\program files\Common Files\Ahead\Lib\NeroCheck.exe
    c:\program files\CyberLink\PowerDVD\PDVDServ .exe | c:\program files\CyberLink\PowerDVD\PDVDServ.exe
    c:\program files\Microsoft Office\Office12\GrooveMonitor .exe | c:\program files\Microsoft Office\Office12\GrooveMonitor.exe
    c:\program files\Vimicro Corporation\VMUVC\VMonitor .exe | c:\program files\Vimicro Corporation\VMUVC\VMonitor.exe
    
    NOTE: Make sure WordWrap is unchecked in Notepad by clicking on the "Format" menu icon.

    Save this as CFScript.txt, in the same location as ComboFix.exe


    [​IMG]

    Refering to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
     
  7. kiririxx

    kiririxx Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    7
    Here you go:
     

    Attached Files:

  8. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    I missed a couple things. Please do the following:

    1. Close any open open programs before running the fix.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    3. Open Notepad (Start > Programs > Accessories) and copy/paste the text in the codebox below into it:

    Code:
    File::
    c:\windows\Fonts\1La0K8.com
    c:\documents and settings\All Users\Application Data\yD3wRxo8l.dat
    
    AtJob::
    
    KillAll::
    NOTE: Make sure WordWrap is unchecked in Notepad by clicking on the "Format" menu icon.

    Save this as CFScript.txt, in the same location as ComboFix.exe


    [​IMG]

    Refering to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
     
  9. kiririxx

    kiririxx Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    7
    Okay::
     

    Attached Files:

  10. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Alright, we took care of one infection already but there's still one there.

    If you have any questions, please STOP whatever you're doing and ask me. You might want to print out the instructions to make sure you get everything right.


    We installed the Recovery Console earlier. I need you to log into it. Turn your computer off and when you turn it on you should see a black and white menu with the option for about two seconds.

    1. Log into the Recovery Console by using your arrow and Enter keys on your keyboard.
    2. Select your installation (typically "1") and press Enter.
    3. When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
    4. At the Recovery Console command prompt, type the following lines press Enter after each:
      cd System32\drivers
      rename serial.sys serial.sys.bad
      copy c:\serial.sys serial.sys
      exit
    5. If you run into trouble typing one of the lines, your computer might not be able to boot normally into Windows. Make sure you got all the spaces right and didn't misspell something.
    6. If you are unable to boot into Windows and you cannot report back to me from a different computer go back into the recovery console and try the following lines (Warning: only use this is you have trouble, this will undo what we did.)
      cd System32\drivers
      delete serial.sys
      rename serial.sys.bad serial.sys
      exit


    Let me know how it goes.
     
  11. kiririxx

    kiririxx Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    7
    I've did what you told me to to and it works! My Google doesn't redirect me that much. Is that all?
     
  12. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Good. Since this is still a new infection I'll need to submit samples of it to the good guys so that they can find easier ways to remove it from systems. This will also show me that you are clean.

    Please do the following:

    1. Close any open open programs before running the fix.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    3. Open Notepad (Start > Programs > Accessories) and copy/paste the text in the codebox below into it:

    Code:
    http://forums.techguy.org/malware-removal-hijackthis-logs/916242-google-redirects-pop-ups.html
    
    File::
    c:\documents and settings\All Users\Application Data\yD3wRxo8l.dat
    
    Collect::
    C:\WINDOWS\system32\drivers\serial.sys.bad
    C:\serial.sys
    
    NOTE: Make sure WordWrap is unchecked in Notepad by clicking on the "Format" menu icon.

    Save this as CFScript.txt, in the same location as ComboFix.exe


    [​IMG]

    Refering to the picture above, drag CFScript into ComboFix.exe

    When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
     
  13. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    I added one more line to the CFScript. Please use the one there now instead of the one before I edited it.
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/916242

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice