google toolbar disappearing

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

irish_steve

Thread Starter
Joined
Sep 28, 2003
Messages
6
Hi, I'm a new member, been lurking here for a while, seems to be a bunch of nice people here ( hope you'll be nice to me!!!)

I have a problem, my google toolbar is missing each time I load IE.

I can make it come back the usual way, view->toolbars->google, but when i go to another web page, the toolbar disappears.

i have read all of toolbar.google.com, and can't find any solution.

I have also searched google for similar problems, found nothing.

Here's my hijackthis log:


can saved at 22:23:19, on 28/09/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorersteve.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Kazaa Lite\kazaalite.kpp
C:\Program Files\Overnet\overnet.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\ICQ\Icq.exe
C:\Documents and Settings\Sony Laptop\My Documents\hijackthis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe

F0 - system.ini: Shell=Explorersteve.exe
F2 - REG:system.ini: Shell=Explorersteve.exe
O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA - (no file)
O2 - BHO: (no name) - {0352960F-47BE-11D5-AB93-00D0B760B4E - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0 - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {07bf00b8-0a52-4942-a7f5-e47570af08bb} - C:\DOCUME~1\SONYLA~1\APPLIC~1\voussstrzgr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D79424 - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D794248 - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF105774 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF1057747 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0848 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872 - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKCU\..\RunOnce: [ICQ] C:\Program Files\ICQ\Icq.exe -trayboot
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Translate Page - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: ICQ Pro (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37864.4187962963
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/mail/ymmapi.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} (CTAdjust Class) - http://download.microsoft.com/download/7/E/6/7E6A8567-DFE4-4624-87C3-163549BE2704/clearadj.cab


If you take time to read it, and see anything i should remove, please tell me.

I'm running xp on a p4 1600m on a sony vaio pcg nv105 laptop, with 384 MB dram.

I run spybot and ad aware every day. I have google toolbar added to the "excludes" list of spybot.


thanks for reading, I will contribute anything I can to the forum now that I have registered,

cheers,

Steve

BTW, I renamed explorer.exe to explorersteve.exe, when i edited it to display my name on the start button (pathetic, i know!)
 
Joined
May 15, 2003
Messages
419
O2 - BHO: (no name) - {07bf00b8-0a52-4942-a7f5-e47570af08bb} - C:\DOCUME~1\SONYLA~1\APPLIC~1\voussstrzgr.dll
this looks really wierd.

Try re-installing Google Toolbar.
 
Joined
May 28, 2003
Messages
2,366
You should wait for an expert to tell you all to get rid of, but all of the 02-BHO: {no name}blah, blah, blah-{no file} can go. Tic them, close all browsers, and click fix in HJT.

I've not got a clue about the one Mr_Webmaster sighted.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
run hijackthis, tick all below, doublecheck to make sure you haven't missed any, close all browser windows & press fix checked

O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA - (no file)
O2 - BHO: (no name) - {0352960F-47BE-11D5-AB93-00D0B760B4E - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0 - (no file)
O2 - BHO: (no name) - {07bf00b8-0a52-4942-a7f5-e47570af08bb} - C:\DOCUME~1\SONYLA~1\APPLIC~1\voussstrzgr.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D79424 - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D794248 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF105774 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF1057747 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473 - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0848 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872 - (no file)


the O2 - BHO: (no name) - {07bf00b8-0a52-4942-a7f5-e47570af08bb} - C:\DOCUME~1\SONYLA~1\APPLIC~1\voussstrzgr.dll is almost certain to be a lop hijacker and needs to go, it can cause symptoms you are saying,
 

irish_steve

Thread Starter
Joined
Sep 28, 2003
Messages
6
thank you all, I deleted all of those, and it worked!
The toolbar is staying now.

I didn't even have to re-install it or reboot.

I'mn sure it was the voussstrzgr.dll one

again thanks

Steve
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top