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Got a Trojin on computer questions on security

Discussion in 'General Security' started by alvincc88, Mar 13, 2018.

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  1. alvincc88

    alvincc88 Thread Starter

    Joined:
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    so recently i got a trojin on my computer, and I noticed that when i purchased something on my credit card and someone was using it, i scanned my computer and boom there was a virus, i fixed the issue with my credit card company on the fraud, which im guessing was caused by the virus, the thing im worried about is that one of my pictures on my computer contains my drivers licence, is there a possibility they can get hold of that information and use it to steal my identity?
     
  2. 737Simpilot

    737Simpilot Temporarily Banned

    Joined:
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    Depending on the type of malware. This sounds like it sniffed your keystrokes though.

    What type of anti-virus do you use? Check out Sandboxie for your browser and scan all downloads at Virus Total.
     
  3. lunarlander

    lunarlander

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    Well, depends if the picture file is named 'driver's license'. The attacker may spot it and make a copy of the file. It could be valuable for applying for another credit card in your name.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
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    Your computer has been compromised and you will need help from one of our malware experts to remove any infections, that you may have.
    I would not use the pc until it has been cleaned, as you may risk the credit fraud again.

    You will need to post your problem in the Virus & Other Malware Removal.
    Our malware experts are always busy and it may take some time for them to reply.

    But first read the following post.
    https://forums.techguy.org/threads/...before-posting-for-help-in-this-forum.943214/
     
  5. alvincc88

    alvincc88 Thread Starter

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    this was when my webroot membership had expired, I scanned my computer with kaspersky antivirus, below me is what my antivirus quarantined and removed
    09.03.2018 20.42.19;Object (file) detected;D:\ProgramData\{3E68FB0B-B42A-71CD-32EC-EF8FA8AE6441}\cofa.txt;D:\ProgramData\{3E68FB0B-B42A-71CD-32EC-EF8FA8AE6441}\cofa.txt;HEUR:Trojan.Script.Generic
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
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    Kaspersky is obviously a good anti-virus program and has quarantined and removed the HEUR:Trojan.Script.Generic virus.
    However, sometimes changes made by malware can still be present on the pc and unless checked by an expert you will never know if your pc, is safe to use.

    As you have already had a credit card fraud when using your pc - I would suggest asking for help from one of our malware experts.
    They will ask you to run other scans on your pc and help to remove what may be still present on your pc.

    https://forums.techguy.org/forums/virus-other-malware-removal.54/

    https://forums.techguy.org/threads/...before-posting-for-help-in-this-forum.943214/
     
  7. askey127

    askey127 Malware Specialist

    Joined:
    Dec 22, 2006
    Messages:
    3,673
    Hi alvincc8,
    The information you provided is useful but not conclusive at all, regarding whether the source of card fraud was your PC.
    We do need you to go to the "Virus and Other Malware" section on this site here first.
    Note at the top of that forum page:
    Everyone MUST read this BEFORE posting for help in this forum
    Please follow the instructions there : http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
    Post the required log from TSG SysInfo, (it's short) and it will enable help.
    We need that brief information so our advice will be correct.

    askey127
     
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