1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Got a Virus now Win XP Won't Start!

Discussion in 'Virus & Other Malware Removal' started by Joe3000, Jan 4, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Joe3000

    Joe3000 Thread Starter

    Joined:
    Jan 4, 2011
    Messages:
    127
    Hello,

    I have a Samsung NC20 netbook which is running Windows XP Home (SP2 I think).

    A few days ago some strange things started to happen. When I did a search in Google and then clicked on a page for the search engine results page a different site tried to load which was flagged in the browser for being a security threat.

    I was running the free version of AVG so I did a scan and it didn't pick up anything.

    Then the next time I turned the computer on lots of alert messages were popping up telling me I had a virus and I should download some software which I did not do - this did not appear to be AVG displaying these messages.

    After restarting the laptop I managed to use task manager to kill a process before it kicked in and the popups didn't start. I downloaded malware bytes spyware and ran it and it found a few things which I 'fixed' through the app but the problem persisted. Then AVG started popping up alerts but could not heal the files as there were 'key' files.

    Then there was a message that there was a Windows update to download the fixes a virus which I did download and install. Then I shut down the PC to restart it.

    The next time I tried to turn the computer on the Windows XP logo came up but it never gets passed it to Windows and Windows won't start. I have tried safe mode and last known working configuration to no avail.

    The net book has no optical drive.

    Any ideas what I should do? I have lots of files in My Docs I want to keep.

    Thanks.
     
  2. Joe3000

    Joe3000 Thread Starter

    Joined:
    Jan 4, 2011
    Messages:
    127
    I have since tried to boot Windows XP off of a USB pen drive.

    It gets to a command prompt that asks for the administrator password which appears to have been changed as the old one no longer works. Has the virus/trojan changed my password?

    If I don't enter a password and just press 'enter' I can get to a command prompt. Is there anything I can do from here to either reset the pasword/repair windows?

    I really would like the files in My Documents. Should I take the computer into a shop and get them to try and recover them?

    Should I buy an external CD-rom for the computer and try booting from Windows on CD?

    Help please!
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    I would take that to a shop to get them to copy of ypur documenst etc & then format & reinstall windows
     
  4. Joe3000

    Joe3000 Thread Starter

    Joined:
    Jan 4, 2011
    Messages:
    127
    Thanks guy. I'm going to try booting ubuntu off a USB flash drive as a last resort then take it to the shop.

    Cheers.

    update: right, I booted into Ubuntu and can see all the files I want.

    Is there a way to clean the system or viruses/malware from in Ubuntu? I am going to run avast but not sure if that will do the job?I can copy the files I want over to a hard drive but worried the virus will come with them!
     
  5. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    copy over what you want
    Normally docs & pics are safe but be careful of any .exe files
    scan any copied over files with a good antivirus
    reinstall windows on the netbook or do a restore to factory settings

    It sounds like AVG has deleted a vital system file and that might be hard to fix without a restore to factory settings

    you can try this if it boots to a linux system
    it might work to fix any viruses still on there but is unlikely to be able to restore any wrongly deleted or infected system files. It generally is better than AVG at disinfecting rather than deleting infected system files

    http://support.kaspersky.com/faq/?qid=208282163
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/972575

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice