Solved GPS Connection Problem

deubanks

Thread Starter
Joined
Nov 5, 2000
Messages
631
I have two Garmin GPS units.
Before I restored windows 10 some time ago, I could use Garmin express to update maps.
I installed Garmin Express and the GPS will not connect to Express.
The PC recognizes the GPS and I can see the files in it but the Garmin Express will not connect to the GPS units.
It searches but will not see the GPS.

After I spent about two hours on the phone with a Garmin rep, he decided that it is a computer problem. I later installed the Garmin Express on a laptop and it works as it should with the laptop.

Can anyone help to get it to work on the desktop? Both PC's are Lenovo's .

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200810210553.000000-240
Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz, Intel64 Family 6 Model 94 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GT 730
Hard Drives: C: 899 GB (239 GB Free); D: 0 GB (0 GB Free); F: 917 GB (521 GB Free); H: 3726 GB (398 GB Free); I: 2794 GB (2794 GB Free);
Motherboard: LENOVO 3642, ver SDK0J40700 WIN 3258043374770
System: LENOVO, ver LENOVO - 17F0, s/n R302747Y
Antivirus: Windows Defender, Enabled and Updated
 

deubanks

Thread Starter
Joined
Nov 5, 2000
Messages
631
I went through all the troubleshooting in the above post with the Garmin Rep.
To the other post about the restore point. No not a restore point. I went to Setting and did a complete win recovery while keeping my files.

Could the problem be caused by Microsoft security software?
I have the same Microsoft security on the laptop. No other antivirus software.
The only other security software on the PC is SUPERAntiSpyware and Malwarebytes.
 
Last edited:

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,078
Is the SAS the paid for real time protection or the scan on demand
Is the malwarebytes active protection or scan on demand
 

deubanks

Thread Starter
Joined
Nov 5, 2000
Messages
631
It is the free scan on demand.

Another strange thing about the Garmin Express is that it takes several minutes for it to show a selection of things to do. It should be immediately.
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
36,797
How does it show up in Device Manager? Sometimes you would need to install drivers before connecting the device.
 

deubanks

Thread Starter
Joined
Nov 5, 2000
Messages
631
It shows up as a portable device and says that the best driver is already installed.
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
36,797
I assume that you have removed the device and driver (if it asks) and then ran the software again?
 

deubanks

Thread Starter
Joined
Nov 5, 2000
Messages
631
I have not removed them. Do you mean reinstall the software? If so ,I have done that about four times.
Should I remove it in device manager and let it reinstall on a reboot?
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
36,797
When you remove the device from Device Manager, it should also ask to remove the driver. You shouldn't need to reboot but I would suggest it, then try the software again before connecting the device.

Have you tried different usb port on the computer? Have you disabled SuperAntiSpyware from performing on-demand scan, as well as the Windows one?
 

deubanks

Thread Starter
Joined
Nov 5, 2000
Messages
631
I have not disabled SuperAntiSpyware or the win software.
I will now uninstall the Garmin in device manager and reboot.
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
36,797
OK. Try disabling SuperAntiSpyware.

Also how new are these laptops? Does the device use USB 3.0 connection?
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top