Graphics card help

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davidwhits

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Hi,

I have the HP Omen Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz with the NVIDIA GeForce GTX 965M graphics card. This graphics card however keeps crashing when I try using the programs Solid Works and AutoCad. Is there a reason for this?
Is there any way I can upgrade my graphics card to Nvidia Quadro? Or get an external graphics card? I have two SS USB ports.

Thanks in advance,
David
 

flavallee

Frank
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Clipboard.jpg

What's the exact model number and serial number and product number of your HP OMEN?

Does it still have all of its original hardware, or has any been added or replaced?

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flavallee

Frank
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Serial number is: 5CD62581PT
Product number is: W8Y95EA#ABU
You have THIS HP OMEN 17-w005na Laptop PC.
It was purchased in August 2016 and came with Windows 10 Home 64-bit and came with this hardware:
Intel Core i7-6700HQ 2.60 GHz quad core processor
16 GB(8 GB X 2) DDR4-2133 RAM
1 TB SATA hard drive
128 GB solid state drive
NVIDIA GeForce GTX 965M GDRR5 4 GB graphic card

From what I can determine, your laptop is maxed out with RAM(no option to add more) and doesn't allow for replacing its graphic card with a different one.
Its processor and graphic card are very impressive performing ones for a laptop, so it's my guess its hardware can handle SolidWorks and AutoCAD just fine.
Since we don't know how well you maintain your laptop and what's installed and running in it, that may be contributing to your issue.
I know nothing about external graphic cards, so I can't give you any advice on them.

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davidwhits

Thread Starter
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Sep 27, 2017
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Hi Frank,

Would my best option be to bring it into a computer repair shop to get a service?

Thanks for you help,
David
 

DaveA

David
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Are you trying to use BOTH programs at the same time?
 

flavallee

Frank
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I seriously doubt a computer shop will resolve its graphic issue, and it may wind up with even more issues afterwards.

Answer David's question.

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davidwhits

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David,

No im using the programs on their own. Solid works just crashes before even opening.
Autocad opens, works, then crashes.

I read only that using open gl might help? Im not sure what that means but...
 

DaveA

David
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I have not used either of these programs since I retires back in 2000.
At that time they BOTH were very resource hungry.

It might help if you were to post what versions you have?
 

DaveA

David
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The copy of these programs that you have, how and where did you get them?

You should be able to go to the OEM's of these programs to get support, have you tried them?
 
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