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Graphics card help

Discussion in 'All Other Software' started by davidwhits, Sep 27, 2017.

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  1. davidwhits

    davidwhits Thread Starter

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    Hi,

    I have the HP Omen Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz with the NVIDIA GeForce GTX 965M graphics card. This graphics card however keeps crashing when I try using the programs Solid Works and AutoCad. Is there a reason for this?
    Is there any way I can upgrade my graphics card to Nvidia Quadro? Or get an external graphics card? I have two SS USB ports.

    Thanks in advance,
    David
     
  2. flavallee

    flavallee Trusted Advisor

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    Clipboard.jpg

    What's the exact model number and serial number and product number of your HP OMEN?

    Does it still have all of its original hardware, or has any been added or replaced?

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    Last edited: Sep 27, 2017
  3. davidwhits

    davidwhits Thread Starter

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    Hi Frank,

    Serial number is: 5CD62581PT

    Yes it has all original.
     
  4. davidwhits

    davidwhits Thread Starter

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    Product number is: W8Y95EA#ABU
     
  5. flavallee

    flavallee Trusted Advisor

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    You have THIS HP OMEN 17-w005na Laptop PC.
    It was purchased in August 2016 and came with Windows 10 Home 64-bit and came with this hardware:
    Intel Core i7-6700HQ 2.60 GHz quad core processor
    16 GB(8 GB X 2) DDR4-2133 RAM
    1 TB SATA hard drive
    128 GB solid state drive
    NVIDIA GeForce GTX 965M GDRR5 4 GB graphic card

    From what I can determine, your laptop is maxed out with RAM(no option to add more) and doesn't allow for replacing its graphic card with a different one.
    Its processor and graphic card are very impressive performing ones for a laptop, so it's my guess its hardware can handle SolidWorks and AutoCAD just fine.
    Since we don't know how well you maintain your laptop and what's installed and running in it, that may be contributing to your issue.
    I know nothing about external graphic cards, so I can't give you any advice on them.

    --------------------------------------------------------------
     
  6. davidwhits

    davidwhits Thread Starter

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    Hi Frank,

    Would my best option be to bring it into a computer repair shop to get a service?

    Thanks for you help,
    David
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Are you trying to use BOTH programs at the same time?
     
  8. flavallee

    flavallee Trusted Advisor

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    I seriously doubt a computer shop will resolve its graphic issue, and it may wind up with even more issues afterwards.

    Answer David's question.

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  9. davidwhits

    davidwhits Thread Starter

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    David,

    No im using the programs on their own. Solid works just crashes before even opening.
    Autocad opens, works, then crashes.

    I read only that using open gl might help? Im not sure what that means but...
     
  10. DaveA

    DaveA Trusted Advisor Spam Fighter

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    I have not used either of these programs since I retires back in 2000.
    At that time they BOTH were very resource hungry.

    It might help if you were to post what versions you have?
     
  11. davidwhits

    davidwhits Thread Starter

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    Both are the latest versions.

    Auto cad education 2018 and solid works 2017/2018
     
  12. DaveA

    DaveA Trusted Advisor Spam Fighter

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    The copy of these programs that you have, how and where did you get them?

    You should be able to go to the OEM's of these programs to get support, have you tried them?
     
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