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Graphics Card not recognised

Discussion in 'All Other Software' started by Aftershocker1, Jan 25, 2019.

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  1. Aftershocker1

    Aftershocker1 Thread Starter

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    hello

    Looking for some help! I have inherited a laptop from my brother in law. Cleared everything off it before hovering it to me. Problem I am having is the graphics cards doesn’t seem to be recognised. Thought I might need to download drivers but I either downloaded the wrong thing or that didn’t work either? I’ve attached a couple of picture that might explain better.

    Any help would be amazing! Thanks
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

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    You appear to have a HP Pavilion dm4 model laptop which has Windows 7 Home Premium SP1 64-bit.
    What's the exact model number(M/N) and product number(P/N) and serial number(S/N) on it?

    Go into the Device Manager, then expand the Display Adapters heading.
    What's the exact name of the graphic device listed there?
    Double-click that graphic device to open its properties window, then click the "Driver" tab.
    What's the exact driver version listed there?

    ----------------------------------------------------------------
     
  3. flavallee

    flavallee Trusted Advisor

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    What exactly did your brother-in-law do to "clear everything off it"?
    That could mean a number of things.

    ---------------------------------------------------------------
     
  4. plodr

    plodr

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    There are a lot of different Pavilion dm4 models.
    In order to pint you to the driver page, as Frank asked, we need to know the model.
    dm4-2015dx
    dm4-1160us
    dm4-1165dx
    dm4-3050us
    and I'm sure there are more
     
  5. Aftershocker1

    Aftershocker1 Thread Starter

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    ok...

    serial number: 2CE2212HH5
    Product: A8J41EA#ABU
    Model: dm4-3003sa

    In the device manager the graphics card is listed as "AMD Radeon HD 7400 Series"

    I have uninstalled and reinstalled the drivers but still nothing. I am getting the error mesage "Windows has stopped the device becasue it has rteported a problem (Code 43)"

    Totally stumped!!!
     
  6. plodr

    plodr

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  7. Aftershocker1

    Aftershocker1 Thread Starter

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    That’s great, I’ll try that tonight. There are 4 listed under chipset. Install all 4 then the AMD graphics driver?

    Thanks!
     

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  8. flavallee

    flavallee Trusted Advisor

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    You have THIS HP Pavilion dm4-3003sa Beats Edition Entertainment Notebook PC which was purchased in May 2012 and came with Windows 7 Home Premium 64-bit.

    It appears to have an Intel HD Graphics 3000 integrated graphic device and an AMD Radeon HD 7470M GDDR5 1 GB dedicated graphic card.

    Clipboard.jpg

    ---------------------------------------------------------------
     
    Last edited: Feb 2, 2019
  9. plodr

    plodr

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    Under chipset, the first three. I'm not sure about the 4th. It is for USB 3 and has associated files which when I read the ReadMe, says the associated files don't need to be installed.
    So don't download nor install the "associated files".
     
  10. Aftershocker1

    Aftershocker1 Thread Starter

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    Still no luck. I downloaded and installed the chipsets. Uninstalled the graphics driver that was being used and installed the new driver and still the same code 43 message.

    Could it be the actually physical graphics card that there is something wrong with?
     
  11. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Most machines there is a jumper that must be set to turn OFF the onboard graphics device?
     
  12. plodr

    plodr

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    This is not a desktop computer. This is a laptop with two graphics cards. That's how the manufacturer sold it. One is supposed to kick in as needed.
     
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