1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Graphics card problem

Discussion in 'Hardware' started by costnowt, Feb 6, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Hi, jumped on my computer after a break of about two weeks and there seems to be a problem with the display (monitor refresh rate seems to have dropped). The device manager informs me that,

    "The drivers for this device are not installed. (Code 28)

    To reinstall the drivers for this device, click Reinstall Driver."

    When trying to do this I am presented with the message,

    "Cannot install this hardware

    There was a problem installing this hardware:

    Radeon 9000 Series

    An error occured during the installation of this device

    Access is denied"


    Can anyone help me with this?

    Thx in advance
     
  2. smbd

    smbd

    Joined:
    May 6, 2005
    Messages:
    467
    Didn't you try to download the latest drivers? If you didn't - follow this link.
     
  3. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Hi, thx for the quick response! Did as suggested by downloading the latest driver. Tried following the uninstall instructions as per the ATI website and nothing seemed to happen.

    When I checked 'windows task manager' the 'CPU' usage seemed to be frozen at 100%, it stayed like this for about half an hour. I found the uninstall program in the 'processes tab' of the 'task manager' and ended it, at this point the 'CPU usage' dropped to more normal levels. When I went back to try and uninstall again the ATI uninstall program had gone.

    I tried to install the latest driver from the website and got the following message:

    "Severe

    Set up was unable to complete the installation.
    Try to set up your display adapter with a standard VGA
    driver before running setup."

    Any help greatly appreciated!
     
  4. Leec65

    Leec65

    Joined:
    Jan 11, 2007
    Messages:
    268
    here is what you need to do down load Driver Cleaner Professional and clean the old drive out first then you will be able to load the new driver this is a common problem with ATI cards, link below

    http://download.guru3d.com/download.php?det=745
     
  5. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Hi! Thx for the responce. I've actually been putting this off because I've got a bad feeling about it! Like my graphics card is knackered or something! Hope not!

    Anyway I did as was suggested in the last post and got the same message as before, ie,

    "Severe

    Set up was unable to complete the installation.
    Try to set up your display adapter with a standard VGA
    driver before running setup."

    Once again any help greatly appreciated.
     
  6. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Bump
     
  7. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
  8. Leec65

    Leec65

    Joined:
    Jan 11, 2007
    Messages:
    268
    did you run driver cleaner in safe mode?
     
  9. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Yes, I followed the instructions given by the makers of the software.

    Regards

    David
     
  10. Leec65

    Leec65

    Joined:
    Jan 11, 2007
    Messages:
    268
    ok try this

    with see all file enable in windows explorer go to local setting and delete all the file in the temp folder
    then go to windows folder and the prefetch and delete all folder in there

    then try driver cleaner again
     
  11. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Ok, I'll give it a go. Thx btw (y) :)
     
  12. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Ok, with much fear and anticipation I tried this morning and I got the following message:

    "Severe

    Setup was unable to complete the installation. Try to setup your display adaptor with a standard VGA driver before running setup." :(

    Please help?
     
  13. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
  14. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Replace the aging video card...is about all you can do. You could take side of case off and reseat the card to see if it's dust or anything causing that but most likely it's time for a new one.
     
  15. costnowt

    costnowt Thread Starter

    Joined:
    Jun 2, 2006
    Messages:
    59
    Damn and blast! :( I was hoping that I wouldn't hear that. Oh well, I suppose it might just be dust or something and it's an opportunity to learn something new as I've never opened the case before! :eek:

    I understand its a good idea to back stuff up before opening the case and I understand there are different ways of doing this, eg, image of the HD or just backing up the key settings. Could anyone tell me the most appropriate and also any suitable software (preferably free!). As you may of guessed I've never done this before. I tried it several years ago and had a bad experience! It's been on my 'to do' list ever since.

    Thx for the advice anyway. (y)
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/541642

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice