- Joined
- Mar 2, 2019
- Messages
- 1,626
Please follow steps below to share system information file:
1. Click on Windows button
2. Type msinfo32 on your kyeboard
3. Right click on "System Information" and Run as Administrator
4. If asked for password enter your password and click OK
5. Click on: File -> Save...
6. Save the file to C:\ root drive
8. Zip up this file and attach to your reply
For more information about msinfo32 tool see link below:
https://support.microsoft.com/en-us...of-microsoft-system-information-msinfo32-tool
Follow steps below to share DirectX diagnostic log:
1. Press: Windows key + R
2. Type into run box: dxdiag
3. Click OK
4. If asked to check for driver signatures click "YES"
5. Wait until progress bar is complete
6. Click on "Save All Information..." button
7. Save the file to your desktop
8. Zip up the file and attach to your reply
For more information about dxdiag tool see link below:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
1. Click on Windows button
2. Type msinfo32 on your kyeboard
3. Right click on "System Information" and Run as Administrator
4. If asked for password enter your password and click OK
5. Click on: File -> Save...
6. Save the file to C:\ root drive
8. Zip up this file and attach to your reply
For more information about msinfo32 tool see link below:
https://support.microsoft.com/en-us...of-microsoft-system-information-msinfo32-tool
Follow steps below to share DirectX diagnostic log:
1. Press: Windows key + R
2. Type into run box: dxdiag
3. Click OK
4. If asked to check for driver signatures click "YES"
5. Wait until progress bar is complete
6. Click on "Save All Information..." button
7. Save the file to your desktop
8. Zip up the file and attach to your reply
For more information about dxdiag tool see link below:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe