Guest WIFI works, Main doesn't

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boatbum19

Thread Starter
Joined
Nov 10, 2012
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4
Hi. Wife got a new laptop (HP2000). Works fine with a cable attached but wouldn't connect via WIFI. I then opened the GUEST Wifi and it works fine.

Wifi works great with my Android and other laptop, but I turned both off just in case...

I rebooted the laptop, the router (Moto Surfboard SBG6580) etc. I suspect this is something simple.

Anyone?
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
80,958
Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 
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