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Guest WIFI works, Main doesn't

Discussion in 'Networking' started by boatbum19, Jan 19, 2013.

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  1. boatbum19

    boatbum19 Thread Starter

    Joined:
    Nov 10, 2012
    Messages:
    4
    Hi. Wife got a new laptop (HP2000). Works fine with a cable attached but wouldn't connect via WIFI. I then opened the GUEST Wifi and it works fine.

    Wifi works great with my Android and other laptop, but I turned both off just in case...

    I rebooted the laptop, the router (Moto Surfboard SBG6580) etc. I suspect this is something simple.

    Anyone?
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,246
    First Name:
    Terry
    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

    Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
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