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gugle and google-analytics redirect & security pop-up solution

Discussion in 'General Security' started by NGoden, Apr 5, 2010.

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  1. NGoden

    NGoden Thread Starter

    Apr 5, 2010
    I had such issues finding a solution to my problem that I feel the need to post the solution here so other people can fix it themselves.

    The problem is the browser is redirected to an ad site through google-analytics.com or results.gugle.com
    Also a fake windows security pop up appears asking you to install something

    This can happen on multiple OS including Vista, XP, and OS X and in multiple browsers including Firefox, Chrome, and IE.

    The problem is in the router. The solution is as simple as resetting the router to factory default settings.

    From what I found in my searches this is affecting many people and is a fairly new problem that just started in the last month or so, and not many places have solutions posted.

    So spread the word! Restart your router to factory default is you have this problem!
  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    This is not normally solved by resetting the router I'm afraid. It's a typical malware related issue. Your HOSTS file may have been modified by malware. You may also be infected with a DNS hijacker.

    If I were you, I would run a complete antivirus or anti-spyware scan on my computer. You can also run a few online scanners.

    Try the free Malwarebytes' Anti-Malware.


    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
  3. NGoden

    NGoden Thread Starter

    Apr 5, 2010
    Thanks Phantom010

    but I've already run Malwarebytes, Spyware Doctor, and Symantic AntiVirus scans and all turned up clean

    Checked my HOSTS file, too. It was unchanged.

    Resetting my router really did stop the redirect problem and end the pop-ups, and I've found another case online of someone fixing the same problem doing the same thing.

  4. NeonFx

    NeonFx Malware Specialist

    Oct 22, 2008
    Yeah there's a bug going around that's infecting routers. Knowing this is useful to helpers who have already determined that the problem is not on a machine itself.

    The best way to prevent these infections is to change the default password on your router to something else (and I don't mean the password to access the wireless interface; I mean the actual password you use when you're connecting to the router through your browser).
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