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gws.dll error - request to review startuplist and Hijack This logs

Discussion in 'All Other Software' started by snltarolli, Sep 20, 2003.

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  1. snltarolli

    snltarolli Thread Starter

    Joined:
    Sep 20, 2003
    Messages:
    9
    Hi. I've had several problems recently with my computer, many of which previous posts have helped me fix (thank you!), but can someone tell me if I can do anything further and if my logs look good.

    I'll give a bit of background and then post logs separately. I run Windosw ME on a dell computer. Internet Explorer 5.5 installed.

    First problem. I was unable to access internet with my dial up modem ISP (netzero). I followed all printed instructions of isp without results, including checking the line, playing with settings, changing access numbers, etc. Reinstalled windows and isp software, without improvement. Somewhere along the way I developed second problem.

    Second problem. Ined.dll error every time I tried to open IE offline. I think I upgraded from 5.0 to 5.5 at this point. I fixed this problem by uninstalling the illookup toolbar program.

    Third problem. Still could not open internet explorer (or get online), as a new error message ("gws.dll has caused error and IE will close") appeared. I initially fixed this by renaming the file to gws.old. Then, taking advice of previous thread, I renamed the file to gws.dll, downloaded Hijackthis and Spybot and ran them. I fixed some of the globalwebsearch files in hijackthis (I realize now I should have waited until I got advice on this decision). I also then went to globalweb search internet site and downloaded/ran an uninstall program. I ran hijackthis again and have the logs I would like advice on.

    Also, while I am curious about my internet connection problem. I was only able to get online after I disabled Norton Internet Security Family Edition. Not sure why this was the case, since I have had that program on the computer without problem for a long time.

    Steve Tarolli
     
  2. snltarolli

    snltarolli Thread Starter

    Joined:
    Sep 20, 2003
    Messages:
    9
    StartupList report, 9/20/2003, 12:55:55 AM
    StartupList version: 1.52
    Started from : C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE
    Detected: Windows ME (Win9x 4.90.3000)
    Detected: Internet Explorer v5.50 SP1 (5.50.4522.1800)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\WINREG.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\NORTON INTERNET SECURITY FAMILY EDITION\NISSERV.EXE
    C:\PROGRAM FILES\NORTON INTERNET SECURITY FAMILY EDITION\IAMAPP.EXE
    C:\PROGRAM FILES\NORTON INTERNET SECURITY FAMILY EDITION\NISUM.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\ISTSVC\ISTSVC.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\DAP\DAP.EXE
    C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE
    C:\WINDOWS\NOTEPAD.EXE
    C:\PROGRAM FILES\NETZERO\ZCAST.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\NETZERO\CHKRAS.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\StartUp]
    Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
    Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
    Reminder-hpc41003.lnk = C:\Program Files\HP DeskJet 610C Series\ereg\Remind32.exe
    Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    Norton System Doctor.lnk = C:\Program Files\Norton Utilities\SYSDOC32.EXE
    America Online 5.0 Tray Icon.lnk = C:\America Online 5.0\aoltray.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
    TaskMonitor = C:\WINDOWS\taskmon.exe
    PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    SystemTray = SysTray.Exe
    POINTER = C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    RxMon = C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon9x.exe
    MadExe = C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
    AudioHQ = C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
    Adaptec DirectCD = C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
    LoadQM = loadqm.exe
    MotiveMonitor = C:\Program Files\Motive\motmon.exe
    DownloadAccelerator = C:\PROGRA~1\DAP\DAP.EXE /STARTUP
    QAGENT = C:\QUICKENW\QAGENT.EXE
    SystemReg = C:\WINDOWS\WINREG.EXE run
    Gator = "C:\Program Files\Gator.com\Gator\Gator.exe"
    NPROTECT = C:\Program Files\Norton Utilities\NPROTECT.EXE
    TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    MSConfigReminder = C:\WINDOWS\SYSTEM\msconfig.exe /reminder
    devldr16.exe = C:\WINDOWS\SYSTEM\devldr16.exe
    IST Service = C:\Program Files\ISTsvc\istsvc.exe
    ClrSchLoader = \Program Files\ClearSearch\Loader.exe
    UpdateStats = C:\Program Files\Media\Media\UpdateStats.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    SystemReg = C:\WINDOWS\WINREG.EXE run
    Machine Debug Manager = C:\WINDOWS\SYSTEM\MDM.EXE

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 19/9/2003, 23:0:34)

    [Rename]
    NUL=C:\WINDOWS\TEMP\GSNUNI~1.EXE
    NUL=C:\WINDOWS\TEMP\B~NSISU_.EXE
    NUL=C:\WINDOWS\TEMP\A~NSISU_.EXE
    NUL=C:\WINDOWS\TEMP\A~NSISU_.EXE

    --------------------------------------------------

    C:\AUTOEXEC.BAT listing:

    SET COMSPEC=C:\WINDOWS\COMMAND.COM
    SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
    SET windir=C:\WINDOWS
    SET winbootdir=C:\WINDOWS
    SET PROMPT=$p$g
    SET TEMP=C:\WINDOWS\TEMP
    SET TMP=C:\WINDOWS\TEMP

    --------------------------------------------------

    C:\WINDOWS\WINSTART.BAT listing:

    C:\WINDOWS\tmpcpyis.bat

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Tune-up Application Start.job
    PCHealth Scheduler for Data Collection.job
    Scan for Viruses.job
    Symantec NetDetect.job
    Maintenance-Defragment programs.job
    Maintenance-ScanDisk.job
    Maintenance-Disk cleanup.job
    Run Norton System Check.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [RdxIE Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RDXIE.DLL
    CODEBASE = http://207.188.25.43/09bfed078eb5f29d7505/netzip/RdxIE.cab

    [CV3 Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\WUV3IS.DLL
    CODEBASE = http://windowsupdate.microsoft.com/R899/V31Controls/x86/mil/en/actsetup.cab

    [MSN Photo Upload Tool]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNPUPLD.DLL
    CODEBASE = http://photos.msn.com/r/neutral/controls/MsnPUpld.cab?5,0,1730,0

    [DndCtrl Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\OFOTODND.DLL
    CODEBASE = http://www.ofoto.com/OfotoDND.cab

    --------------------------------------------------
    End of report, 6,380 bytes
    Report generated in 0.117 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  3. snltarolli

    snltarolli Thread Starter

    Joined:
    Sep 20, 2003
    Messages:
    9
    Logfile of HijackThis v1.96.1
    Scan saved at 12:41:11 AM, on 9/20/2003
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\WINREG.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\NORTON INTERNET SECURITY FAMILY EDITION\NISSERV.EXE
    C:\PROGRAM FILES\NORTON INTERNET SECURITY FAMILY EDITION\IAMAPP.EXE
    C:\PROGRAM FILES\NORTON INTERNET SECURITY FAMILY EDITION\NISUM.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\ISTSVC\ISTSVC.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\DAP\DAP.EXE
    C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    O4 - HKLM\..\Run: [RxMon] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon9x.exe
    O4 - HKLM\..\Run: [MadExe] C:\PROGRAM FILES\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
    O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
    O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
    O4 - HKLM\..\Run: [DownloadAccelerator] C:\PROGRA~1\DAP\DAP.EXE /STARTUP
    O4 - HKLM\..\Run: [QAGENT] C:\QUICKENW\QAGENT.EXE
    O4 - HKLM\..\Run: [SystemReg] C:\WINDOWS\WINREG.EXE run
    O4 - HKLM\..\Run: [Gator] "C:\Program Files\Gator.com\Gator\Gator.exe"
    O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [MSConfigReminder] C:\WINDOWS\SYSTEM\msconfig.exe /reminder
    O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
    O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
    O4 - HKLM\..\Run: [ClrSchLoader] \Program Files\ClearSearch\Loader.exe
    O4 - HKLM\..\Run: [UpdateStats] C:\Program Files\Media\Media\UpdateStats.exe
    O4 - HKLM\..\RunServices: [SystemReg] C:\WINDOWS\WINREG.EXE run
    O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
    O4 - Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
    O4 - Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
    O4 - Startup: Reminder-hpc41003.lnk = C:\Program Files\HP DeskJet 610C Series\ereg\Remind32.exe
    O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton Utilities\SYSDOC32.EXE
    O4 - Startup: America Online 5.0 Tray Icon.lnk = C:\America Online 5.0\aoltray.exe
    O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} (RdxIE Class) - http://207.188.25.43/09bfed078eb5f29d7505/netzip/RdxIE.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://photos.msn.com/r/neutral/controls/MsnPUpld.cab?5,0,1730,0
    O16 - DPF: {0DD4833D-DFFA-11D3-94D7-0050DAC353B6} (DndCtrl Class) - http://www.ofoto.com/OfotoDND.cab
     
  4. BlueSpruce

    BlueSpruce

    Joined:
    Jul 24, 2003
    Messages:
    420
    Hi snltarolli ,

    You can remove Gator in Add/Remove Programs in the control panel.

    Open Task Manager ( Ctrl+Alt+Delete ) select Processes , End Process the following entries ,

    WINREG.EXE
    ISTSVC.EXE

    Close all browser windows , Scan Hijack This , put a check in the following entries and hit 'Fix Checked' ,

    O4 - HKLM\..\Run: [SystemReg] C:\WINDOWS\WINREG.EXE run

    O4 - HKLM\..\Run: [Gator] "C:\Program Files\Gator.com\Gator\Gator.exe"

    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe

    O4 - HKLM\..\Run: [ClrSchLoader] \Program
    Files\ClearSearch\Loader.exe

    O4 - HKLM\..\Run: [UpdateStats] C:\Program Files\Media\Media\UpdateStats.exe

    O4 - HKLM\..\RunServices: [SystemReg] C:\WINDOWS\WINREG.EXE run

    O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} (RdxIE Class) - http://207.188.25.43/09bfed078eb5f2...etzip/RdxIE.cab

    Shutdown & Reboot your computer in Safe Mode , Tap the F8 key on Reboot

    Navigate to and Delete the following

    C:\Program Files\Gator.com\Gator > Folder
    C:\Program Files\ClearSearch > Folder
    C:\Program Files\Media\Media\UpdateStats > Folder
    C:\Program Files\ISTsvc > Folder
    C:\WINDOWS\WINREG.EXE > File

    Shutdown & Normal Reboot

    Download , configure , and run Ad-aware 6.0 Personal , Build 6.181 according to the following Reference Guide http://forums.techguy.org/t164245/s0bd00da6e0f7008495f1c26aa8c2e08c.html


    Download SpywareBlaster v2.6.1 and SpywareGuard v2.2 for the prevention of both Spyware Active X installation and running , and Browser Hijacking protection in real-time http://www.wilderssecurity.net/index.html

    The following link can assist you in optimizing your start-up applications www.pacs-portal.co.uk/startup_pages/startup_full.htm


    Good luck
     
  5. snltarolli

    snltarolli Thread Starter

    Joined:
    Sep 20, 2003
    Messages:
    9
    Thanks Blue Spruce - I'll give these things a try and let you know how it turns out!
     
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