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had two bluescreens today and wondering how to resolve

Discussion in 'Windows 7' started by sharktime, Apr 6, 2019.

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  1. sharktime

    sharktime Thread Starter

    Joined:
    Apr 6, 2019
    Messages:
    2
    okay so sysinfo

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-8320 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 16365 Mb
    Graphics Card: NVIDIA GeForce GTX 960, -1 Mb
    Hard Drives: C: 1863 GB (1069 GB Free); E: 298 GB (123 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., GA-78LMT-USB3
    Antivirus: Kaspersky Free, Enabled and Updated

    crash logs in order


    ==================================================
    Dump File : 040619-28251-01.dmp
    Crash Time : 4/6/2019 4:46:43 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff960`000d8b46
    Parameter 3 : fffff880`18999e90
    Parameter 4 : 00000000`00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+88b46
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+93ba0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040619-28251-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 428,264
    Dump File Time : 4/6/2019 4:48:02 PM
    ==================================================


    ==================================================
    Dump File : 040619-29016-01.dmp
    Crash Time : 4/6/2019 6:39:17 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`05ca5fa3
    Parameter 3 : fffff880`0b78ae50
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+93ba0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.24387 (win7sp1_ldr_escrow.190305-1700)
    Processor : x64
    Crash Address : ntoskrnl.exe+93ba0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040619-29016-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 428,328
    Dump File Time : 4/6/2019 6:40:35 PM
    ==================================================

    lemme know if you need anything else
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,712
    Hi, some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive, etc.
    ======
    When do the blue screens happen, at start up, when playing games, etc.?
    Have you made any hardware - software, changes to your system just prior to this happening?
    ======
    We may see more information from the minidump files if you do the the following.
    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.

    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    Attach the zip folder by using the 'Upload a File' button.
     
  3. sharktime

    sharktime Thread Starter

    Joined:
    Apr 6, 2019
    Messages:
    2
    The bluescreens happened while playing games.

    The first one was when playing Hitman 2 (2018), and the second was from Supraland.

    the last hardware change I made was during christmas, when I installed a second stick of RAM
    I'm not exactly sure about any software changes

    and will this file work
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,712
    Minidump check - in part.
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !
    analyze -v to get detailed debugging information.
    BugCheck 50, {fffff880091eb4a81fffff800058ac27f0}
    Could not read faulting driver name
    Probably caused by 
    ntkrnlmp.exe nt!KiPageFault+356 )
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    PHP:
    PROCESS_NAME:  HITMAN2.exe
    PHP:
    PROCESS_NAME:  Steam.exe
    PHP:
    Probably caused by usbehci.sys usbehci!
    ======
    There are numerous errors showing in the dump files.
    First test the installed memory. Run memtest86
    https://www.memtest86.com/download.htm
    Download the ISO file then burn to a DVD
    Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram. Test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.wikihow.com/Test-PC-Ram-with-MemTest86
     
    lynx1021 likes this.
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