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Hard drive failed, crashed!

Discussion in 'Hardware' started by windranger, Mar 22, 2013.

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  1. windranger

    windranger Thread Starter

    Joined:
    Mar 31, 2007
    Messages:
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    My second hard drive just failed!!

    It's a Western Digital Green 1Gb SATA; I've been using it as a second hdd for storage, for about 1.5 years.

    I can't see it with Explorer.

    Error messages:
    "E: is not accessible. Data error (cyclic redundancy error)"
    and
    "You need to format the disk before you can use it"

    This happened suddenly, today, out of the blue.

    When I go to Disk Management, after a long time it says that the drive is RAW and healthy!

    I ran a test with SeaTools after rebooting and it shows that "test failed" and some codes.

    Here are the images:
    http://box.c.yimg.jp/res/box-s-m5p4...a5f2-22096f1f558a&etag=127004bd13639665552443

    http://box.c.yimg.jp/res/box-s-m5p4...9869-e9eae2aafc2e&etag=c29ce28113639665568395

    http://box.c.yimg.jp/res/box-s-m5p4...41-2c13f117e2c6&etag=eea839131363966558102131

    The hdd gave little signs of problems before (like cyclic redundancy error), so at that time I ran check disk at boot, but it never happened to fail..

    Please help, what can I do?
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,854
    First Name:
    Rob
    The drive has failed, there's nothing you can do but throw it out. Drives fail all the time and the CRC errors were at least a warning most people don't get in advance. Once a drive experiences a failure it never gets better and usually get worse, so if you were to get it working it'd likely fail again.

    Do you have a backup of the data? Do you still need data off the drive?

    EDIT: The drive has a 3 year manufacturer warranty, you can go through the RMA process at the WDC site and ship it back to them for a replacement drive: http://support.wdc.com/warranty/
    No proof of purchase necessary if the date on the drive label is less than 3 years old.

    Also, WD has their own drive utility called WD Data Lifeguard Diagnostics.
     
  3. windranger

    windranger Thread Starter

    Joined:
    Mar 31, 2007
    Messages:
    18
    Thanks a lot for the tips,

    I tried the Extended test with WDLDG and the result was "Too many bad sectors" and "Test FAIL".

    I don't have a backup for the data. On the disk there is some sensitive private information too.

    Just for my information, I what to know what WD's policy about the data on the disk is, in case I send the hdd to them for repairing - do they respect privacy absolutely, or would they look at the content and contact authorities, etc in case they consider the content could be illegal, etc?
     
  4. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    run a low level format on the drive before you ship it
     
  5. windranger

    windranger Thread Starter

    Joined:
    Mar 31, 2007
    Messages:
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    HDD can't be accessed, so I can't do anything including formatting.

    And of course, if possible I want to recover my data if I send the drive to WD
     
  6. dai

    dai

    Joined:
    Mar 6, 2003
    Messages:
    11,198
    low level formatting runs from dos

    see if the demo version of this sees anything

    http://www.r-studio.com/

    it is not free for the full version if it does not find any thing i doubt anything is recoverable
     
  7. jiml8

    jiml8 Guest

    Joined:
    Jul 2, 2005
    Messages:
    2,634
    WD won't repair and return the drive. They'll ship you another drive, probably a refurb. Yours will then go into the repair queue and if it can be economically fixed, will be fixed, wiped, and sent to someone else as their replacement refurb.

    Can you get them to repair and return YOUR drive? Dunno. Doubt they will do it under warranty. Contact them and see.

    Will they read your data? Well, I'm sure it is against their stated policy. Will that matter? Odds are in your favor, but I am sure it can't be guaranteed exactly.

    This is one of the reasons I use fully encrypted filesystems.
     
  8. Triple6

    Triple6 Moderator

    Joined:
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    First Name:
    Rob
    The WD Data Lifeguard Diagnostics have a write zeros function to overwrite data.
     
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