hard drive filling up

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krickabaugh

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Dec 26, 2012
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My hard drive keeps filling up even when I am not adding any data. Every day there is another gig of space gone. I have downloaded a disc allocation program which shows an unknown folder with 100 gigs of information but does not let me access or delete it. I have already deleted temp files and cleared the recycle bin. Any help is appreciated.
 

Macboatmaster

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krickabaugh
Welcome to Tech Support Guy

1. Please provide the make and full model of the computer if branded eg Dell Inspiron and the full version of that

2. What operating system please Vista Home Premium 32 bit etc

3. GO start
Control Panel
Admin Tools
Computer Management
Disk Management on left pane
when that loads and ensuring I can see the whole window, you may need to take two screnshots
with image on screen press the Prt Scrn key once
Now go
start
programs
accessories
paint
and when that loads right click on the white and click paste
now click the file tab and click save as
the default is bitmap change that file type to JPEG
Now save and on reply click go advanced and follow guidance to attach the screenshot

4. run this and post the results please
http://static.techguy.org/download/SysInfo.exe
 

krickabaugh

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Dec 26, 2012
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Computer: Dell XPS 420
OS: Vista Home premium 32 bit
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 3069 Mb
Graphics Card: ATI Radeon HD 4300/4500 Series, 1024 Mb
Hard Drives: C: Total - 289835 MB, Free - 102173 MB; D: Total - 15359 MB, Free - 5188 MB; J: Total - 1907726 MB, Free - 1671564 MB;
Motherboard: Dell Inc., 0TP406
Antivirus: Norton Security Suite, Updated and Enabled
 

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Macboatmaster

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Thank you
Do you have backup fully arranged on this computer.
I am not suggesting you will need it but I would certainly take the precaution of backing up all personal data to an external drive - at the very least

On disk 0 the partition lettered D is the reocvery partition so you must NOT change anything there
Am I correct in thinking please that Disk 1 - lettered J is all your programs etc

Is your personal data by way of music docs and pictures stored on C. and as asked above are they backed up
I would at the least copy them (not move them) to J

Then on the unknown folder what please are its properties, right click and any other information available

Download this
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

free edition of Malwarebytes
Be aware of the uncheck for the offered toolbar etc
Disable NORTON
and run a quick scan
Post the log file please
 

krickabaugh

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Dec 26, 2012
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I have attached the log file for the malwarebytes quick scan.
My comuper is backed up with Carbonite the online backup service.
All my programs are on my C drive along with music files and other personal data not J. The J drive only has pictures. I am a photographer and store all photos in one spot (J drive). Everything esle is on the C drive.

The Unknown folder is from a disc allocation program that I ran to find out where the unknown data was going. The program is WinDirStat. I have attached a screen shot of this program showing the unknown file with 117GB. This unknown file is unaccessible. there are now options when I right click on it. This folder does not show up in Windows Explorer.

Hope this info helps
 

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Macboatmaster

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You will have noticed entries in the MBAM scan for
(PUP.Datamngr)

Potentially unwanted program
My best advice is twofold
1. copy your IMPORTANT personal data from C drive ONLY the images, docs and Music files themselves NOT the folders to an external drive.

2. Go here follow the instructions carefully please

http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html

create a new topic please with the logs and kindly provide a link to this topic in your post.

If you could then come back here and provide on this topic a link to your new topic in our malware forum that would be most helpful
Please be patient in our malware forum as of course it is still the holiday period and our experts are always busy
I would encourage you to do as I suggest
that Datamngr is not always completely successfully resolved using MBAM or indeed other tools available to you. You need the advice of one of our esperts
Good Luck with it
 

Macboatmaster

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krickabaugh

You asked for help on 26 December and the same day, I recommended you take advantage of the expert advice in our Malware forum, from one of our highly qualified Malware anlaysis and removal experts.

You have not done so and did not reply to the advice
Whilst of course that is entirely your choice, as it is your computer, would you kindly update this topic, to indicate if you have managed to solve the problem.

We always appreciate an update and the information may indeed prove useful, to other people browsing the site.
 
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