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Hard drive issue

Discussion in 'Hardware' started by sharonlee, Jan 21, 2011.

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  1. sharonlee

    sharonlee Thread Starter

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    A friend was having problems with her printer, so she call lexmark and the guy went in remote to her computer to try to resolve the problem. He went into task manager and unchecked and stop everything that was running on her computer. Now her computer won't boot up. I tried everything I can think of, nothing works.
    It won't boot normally or in safe mode, it just reboots.
    I tried the disc to go into recovery and it tells me there is no hard drive present.
    I went into the dell recovery patrition and ran all the tests but it says it can't read the hard drive.
    The hard drive does show up in the bios. (it's a sata if that matters)
    Any suggestions would be greatly appreciated. Thanks
     
  2. domasmak

    domasmak

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    Have you tried Last Known Good Configuration? If not, please try that and report back.

    What model is the laptop?
     
  3. sharonlee

    sharonlee Thread Starter

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    yes, the hard drive isn't even recognized, it's not a laptop it's a dell desktop.
     
  4. domasmak

    domasmak

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    I would suggest trying to boot from the CD as if you are going to perform a clean install and see if it recognises the drive in there.

    Alternatively, In the bios is there an option to turn on/off Sata Support? Try changing that and see if that corrects the problem.

    Do you know the specific model of the desktop?
     
  5. sharonlee

    sharonlee Thread Starter

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    Tried to do a reformat... says no hard drive present, it's a dell so it's hidden a lot of options in bios. I tried to find the turn off sata option in bios already it's not there. Even the dell scans in the recovery partition are not finding the hard drive. Something must have been turned off to do with the hard drive when he unchecked everything in the task manager.
     
  6. sharonlee

    sharonlee Thread Starter

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    sorry model is dell dimension xps gen 4
     
  7. sharonlee

    sharonlee Thread Starter

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    Any other idea?
     
  8. norton850

    norton850

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    When you boot up from the CD, shouldn't make any difference what was done to Windows so I wonder if that is a coincidence.. Even though BIOS sees the drive double check the MB SATA connection.
     
  9. sharonlee

    sharonlee Thread Starter

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    Yes I tried that too. I tried one of the other connectors in it.
     
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