1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

hard drive keeps diconnecting

Discussion in 'Hardware' started by dguy01, Jul 11, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    i have a hard drive almost a year old;
    1 tb
    wdc external usb hard drive
    with a 3.5 hdd external case
    running on vista

    and baisically the hard drive keeps disconnecting.. it doesnt even show up in my computer when the computer boots up so i have to switch it on and off by the case or unplugg either the usb or the by the socket serveral times for it to be recognized.
    i have uninstalled the usb mass storage device in device manager and resterated the computer but that didnt solve anything (it did reinstall though)
    i have tried the usb in different ports and didnt solve anything
    and i have tried a different usb wire for the hard drive and nothing solved...
    so im wondering what could be the cause? maybe the case?
    i know that the hard drive is healthy though, but i need to sort it out incase i loose all my data (because i keep all my files on my external hard drive and use the other one fore vista)

    any help? thanks
     
  2. pip22

    pip22

    Joined:
    Nov 21, 2004
    Messages:
    2,536
    What have you tested it with to be able to pronounce it healthy?
    The definitive test is the drive manufacturer's own diagnostic software. You may already have tested it with this, but you didn't make it clear. WD's diagnostic software is called Data LifeGuard Diagnostics (DLG) and you can download it here:
    http://support.wdc.com/product/download.asp?lang=en

    Click your drive model or series, then download Data LifeGuard for Windows.
     
  3. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    im going to take it to the shop to see if it can be fixed
    i know that the hard drive itself is healthy though because it says so in device manager when its connected.
    ive been told though it could be the external case?
     
  4. Oddba11

    Oddba11 Jim

    Joined:
    May 12, 2011
    Messages:
    4,642
    The status in Device Manager is based upon the the exact time that it's connected. So obviously, if it's recognized and working, it will have a "healthy" status. So again, that is NOT an indication of the drive status.
     
  5. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    ok so it could still be the hard drive itself thats causing the problem? rather than the external case
     
  6. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Take it out of the case, connect it directly to the motherboard (or with a SATA to USB adapter), and run the diagnostics.
     
  7. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    if i do this will i loose the data in anyway?
    cause i could just conect it that way untill i buy a new case. (if thats the cause)
    still not taken it to the shop yet and could do with using my hard drive untill then
     
  8. dustyjay

    dustyjay Jay

    Joined:
    Jan 23, 2003
    Messages:
    12,166
    Some of the WD externals have a propriatary Hard drive that does not use standard Sata connectors. I forget which ones though.
     
  9. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    I assumed the term "external case" meant you bought a standard 3.5" desktop computer hard drive and a separate USB enclosure and put the two pieces together yourself.

    Start over. Describe the exact external hard drive hardware you have. Did you buy it all in one piece? What make/model? Or did you create your own external drive setup from a drive and an enclosure?
     
  10. dustyjay

    dustyjay Jay

    Joined:
    Jan 23, 2003
    Messages:
    12,166
    Yeah the description is a bit confusing. If it is a Normal 3.5 inch drive in a external enclosure The drive can be tested independantly. If it is one of the Prebuilt WD Externals (again I can remember which models) it may use a propriatary drive.
     
  11. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    i cant even connect the hard drive to let you know which one it is but its a western digital 1 tb hard drive that i bought seperate to the 3.5 external case and then put the two together.
    and then connect it by usb.
     
  12. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Why can't you take it out of the case?
     
  13. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    sorry didnt mean that. i meant when i connect the hard drive with the case its not even showing up anymore, never mind disconnecting.
    ill try that now
     
  14. dguy01

    dguy01 Thread Starter

    Joined:
    Jun 24, 2012
    Messages:
    24
    i have connected the hard drive to the pc now instead of using the usb external case and it works.
    but i have a problem with the booting?
    i have to constantly boot the hard disk with vista on first everytime i start the pc...
    so im wondering if anyone knows how to sort this out so it does it automatically.
    (im going to buy a new case sooner or later but im using it this way for now)
     
  15. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Go into the BIOS and set the boot order.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1060510