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hard drive won't stop running

Discussion in 'Virus & Other Malware Removal' started by human_error, Feb 9, 2010.

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  1. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    I'm running a Dell 4600 with Windows XP. Until recently, the PC was relatively quick but now it's virtually crawling. The hard drive seems to be working almost nonstop. I'm unsure what's happened but I'd give anything to know how to speed it back up again. I've tried running a registry repair as well as defrag but that doesn't seem to make any difference at all. Any help will be extremely appreciated. Thanks.
     
  2. sp3851

    sp3851

    Joined:
    Jan 4, 2010
    Messages:
    145
    Have you ran a virus and spyware program to see if you might have a virus ?
     
  3. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    Yes, I'm using eAcceleration Stop Sign which runs a scan daily. No indication of any spyware or virusus in the scan log.
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,608
    Stop using registry "cleaners" before you break a bunch of programs and damage the operating system. And get rid of whatever programs you may be using that claim to clean/boost/optimize your computer and make it run better - which it won't.

    ----------------------------------------------------------------

    Go here to download and save Trend Micro HijackThis 2.0.3. Close all open windows first, then install it in its default location. Run a scan with it - which should take 30 seconds or less. Save the resulting log in Notepad. Return here, then copy-and-paste the entire log here.

    ------------------------------------------------------------------
     
  5. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 5:53:03 PM, on 2/9/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\Program Files\eAcceleration\Framework\eac_productsvc.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\iWin Games\iWinTrusted.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\eAcceleration\Framework\eac_svc.exe
    C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe
    C:\PROGRA~1\StopSign\POPUPB~1\sspopupblockerctrl.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\Program Files\iWin Games\iWinGamesHookIE.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O2 - BHO: (no name) - {B753C7C5-0942-4b7f-BC27-942B52BDAC66} - C:\PROGRA~1\StopSign\POPUPB~1\sspopupblocker0.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Rightdown Software SearchBar - {D6F180CB-E683-41a3-8CD2-C53DBAA0530D} - C:\Program Files\Rightdown Software SearchBar\rssb.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
    O4 - HKLM\..\Run: [webscan] "C:\Program Files\Acceleration Software\Anti-Virus\stopsignav.exe" -k
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [StopSignPopupBlocker] C:\PROGRA~1\StopSign\POPUPB~1\sspopupblockerctrl.exe /Startup
    O4 - HKLM\..\Run: [OnAccess] "C:\Program Files\StopSign\OnAccess\onaccess.exe" -erk
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\RunOnce: [UniblueRegistryBooster] "C:\Program Files\Uniblue\RegistryBooster\launcher.exe" delay 20000
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {24BE56F9-F0B6-4ac7-97F1-8CACEDA9A427} - C:\PROGRA~1\StopSign\POPUPB~1\sspopupblocker0.dll
    O9 - Extra 'Tools' menuitem: Block This Page - {24BE56F9-F0B6-4ac7-97F1-8CACEDA9A427} - C:\PROGRA~1\StopSign\POPUPB~1\sspopupblocker0.dll
    O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
    O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O15 - Trusted Zone: http://www.usahc.com
    O15 - Trusted Zone: http://www.usateamcorp.com
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://www.gamehouse.com/games/TriJinx.cab
    O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) - http://www.gamehouse.com/games/PiratePoppers.cab
    O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} - http://zone.msn.com/bingame/rock/default/popcaploader1.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1224829979531
    O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/games/gamehouse/ghplayer.cab
    O16 - DPF: {775879E2-7309-4619-BB02-AADE41F4B690} (CPlayFirstdreamControl Object) - http://www.gamehouse.com/games/DreamChronicles.cab
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://www.gamehouse.com/games/mjolauncher.cab
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab
    O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v67/swapit/swapit.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
    O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/games/zylom/zylomplayer.cab
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://frontier.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
    O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://kodak.webex.com/client/T26L10NSP49EP10/support/ieatgpc.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://www.gamehouse.com/games/mjescape/PTLauncher.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: eAcceleration Notification Service (eac_notifysvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_svc.exe
    O23 - Service: eAcceleration Product Manager Service (eac_productsvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_productsvc.exe
    O23 - Service: FWService - eAcceleration Corp - C:\Program Files\eAcceleration\Firewall\FWService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Windows CardSpace (idsvc) - Macrovision Corporation - (no file)
    O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: StopSign Firewall Security Center Provider (ssfwmonsvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_svc.exe
    O23 - Service: StopSign Antivirus Security Center Provider (sstsmonsvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_svc.exe
    --
    End of file - 11048 bytes
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,608
    Do the following in the order listed:

    Uninstall Uniblue Registry Booster and Windows Defender and all that StopSign eAcceleration crap.

    Restart your computer.

    Go into the C:\Program Files folder and delete the entire Uniblue and Windows Defender and eAcceleration/Acceleration Software folders - if they're still there.

    Restart your computer again.

    Go here to download and save Malwarebytes Anti-Malware. Don't install it nor do anything with it yet.

    Go here to download and save SUPERAntiSpyware. Don't install it nor do anything with it yet.

    After all of the above has been done, run a HijackThis scan and post a new log here.

    -------------------------------------------------------------

    Your computer is infested with spyware and malware. There's a lot of work to do.

    ------------------------------------------------------------
     
  7. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    I was able to uninstall Uniblue Registry Booster, Windows Defender, and Stop Sign.
    I restarted my computer.
    I went into program files. Uniblue and eAcceleration didn't exist. Windows Defender was there but when I tried to delete the foler, I received a popup that said cannot delete MpClient.dll: Access denied.

    Is it okay to continue with the restart and downloading the malware and antispyware and rerunning HijackThis?
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,608
    Yes. Download and save MBAM and SAS for now and don't install them yet. Run a HijackThis scan and then post that new log here.

    I may be going off-line soon for the night. If I don't reply back after you do the above, I'll be back in the morning.

    Open the Windows Defender folder and delete the files one-by-one until the folder is empty, then try to delete the folder.

    ----------------------------------------------------------------
     
  9. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    still unable to delete any of the Windows Defender files. All say access denied.

    here is the most recent HJT log:

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 7:33:16 PM, on 2/9/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\Program Files\eAcceleration\Framework\eac_productsvc.exe
    C:\Program Files\iWin Games\iWinTrusted.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\eAcceleration\Framework\eac_svc.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    C:\WINDOWS\system32\wuauclt.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\Program Files\iWin Games\iWinGamesHookIE.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Rightdown Software SearchBar - {D6F180CB-E683-41a3-8CD2-C53DBAA0530D} - C:\Program Files\Rightdown Software SearchBar\rssb.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
    O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O15 - Trusted Zone: http://www.usahc.com
    O15 - Trusted Zone: http://www.usateamcorp.com
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://www.gamehouse.com/games/TriJinx.cab
    O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) - http://www.gamehouse.com/games/PiratePoppers.cab
    O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} - http://zone.msn.com/bingame/rock/default/popcaploader1.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1224829979531
    O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/games/gamehouse/ghplayer.cab
    O16 - DPF: {775879E2-7309-4619-BB02-AADE41F4B690} (CPlayFirstdreamControl Object) - http://www.gamehouse.com/games/DreamChronicles.cab
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://www.gamehouse.com/games/mjolauncher.cab
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab
    O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v67/swapit/swapit.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
    O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/games/zylom/zylomplayer.cab
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://frontier.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
    O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://kodak.webex.com/client/T26L10NSP49EP10/support/ieatgpc.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://www.gamehouse.com/games/mjescape/PTLauncher.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: eAcceleration Notification Service (eac_notifysvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_svc.exe
    O23 - Service: eAcceleration Product Manager Service (eac_productsvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_productsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Windows CardSpace (idsvc) - Macrovision Corporation - (no file)
    O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    --
    End of file - 9781 bytes
     
  10. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,608
    Go into Start - Run - MSCONFIG - OK - Startup(tab).

    Remove the checkmark in Windows Defender or MSASCui.exe

    Click Apply - OK - Exit Without Restart.

    Go into Start - Run - SERVICES.MSC - OK.

    Expand the services window so you can see the list.

    Double-click on Windows Defender

    Change "Startup Type" from Automatic to Disabled.

    Click Apply - OK and then close the services window.

    Install both Malwarebytes and SUPERAntiSpyware.

    Allow them to update the definition files during the install process.

    Restart your computer after they're both installed.

    Don't do anything else with them yet.

    Go into the C:\Program Files folder and try to delete the Windows Defender folder again.

    After all of the above has been done, start HijackThis and run a scan.

    Return here and then post that new log here.

    ---------------------------------------------------------------
     
  11. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    Good morning. Just wanted to say thank you for your continued help. Your kindness is amazing.

    I was now able to delete all Windows Defender files except mpshhook.dll and the folder itself. Everything else has been deleted.

    Here is the most recent HJT log:

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 9:22:21 AM, on 2/10/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\Program Files\eAcceleration\Framework\eac_productsvc.exe
    C:\Program Files\iWin Games\iWinTrusted.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\eAcceleration\Framework\eac_svc.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: IEHlprObj Class - {8CA5ED52-F3FB-4414-A105-2E3491156990} - C:\PROGRAM FILES\IWIN GAMES\IWINGAMESHOOKIE.DLL
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Rightdown Software SearchBar - {D6F180CB-E683-41a3-8CD2-C53DBAA0530D} - C:\Program Files\Rightdown Software SearchBar\rssb.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: PartyGammon.com - {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
    O9 - Extra button: (no name) - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O15 - Trusted Zone: http://www.usahc.com
    O15 - Trusted Zone: http://www.usateamcorp.com
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://www.gamehouse.com/games/TriJinx.cab
    O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) - http://www.gamehouse.com/games/PiratePoppers.cab
    O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} - http://zone.msn.com/bingame/rock/default/popcaploader1.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1224829979531
    O16 - DPF: {74E4A24D-5224-4F05-8A41-99445E0FC22B} (GameHouse Games Player) - http://www.gamehouse.com/games/gamehouse/ghplayer.cab
    O16 - DPF: {775879E2-7309-4619-BB02-AADE41F4B690} (CPlayFirstdreamControl Object) - http://www.gamehouse.com/games/DreamChronicles.cab
    O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://www.gamehouse.com/games/mjolauncher.cab
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab
    O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v67/swapit/swapit.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
    O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/games/zylom/zylomplayer.cab
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://frontier.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
    O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://kodak.webex.com/client/T26L10NSP49EP10/support/ieatgpc.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://www.gamehouse.com/games/mjescape/PTLauncher.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: eAcceleration Notification Service (eac_notifysvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_svc.exe
    O23 - Service: eAcceleration Product Manager Service (eac_productsvc) - eAcceleration Corp - C:\Program Files\eAcceleration\Framework\eac_productsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Windows CardSpace (idsvc) - Macrovision Corporation - (no file)
    O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    --
    End of file - 9798 bytes
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,056
    I don't know if flavallee has noticed it already but your computer is infected:

    O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
     
  13. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    He did mention that my PC is infested with spyware and malware so I'm certain he's noticed. I've been running what I thought was a quality virus protection software (StopSign) but apparently it didn't catch problems I was depending on it to find.
     
  14. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,608
    Phantom010:

    I saw that O4 log entry. Let's see if MBAM and/or SAS gets rid of it - along with all the other spyware and malware in that computer. If it doesn't, we'll get one of the malware experts to intervene.

    ----------------------------------------------------------------

    human_error:

    Start Malwarebytes Anti-Malware and run its update function to get its definition files up-to-date.

    After that's done, run a "quick scan" with it.

    When the scan is finished, select and remove EVERYTHING that it found.

    Restart your computer to complete the removal process, if prompted to.

    Start SUPERAntiSpyware and run its update function to get its definition files up-to-date.

    After that's done, run a "quick scan" with it.

    When the scan is finished, select and remove EVERYTHING that it found.

    Restart your computer to complete the removal process, if prompted to.

    (2 important things to remember: Don't use your computer while it's scanning, and make sure to select and remove EVERYTHING that's found.)

    Advise me when that's done, then I'll give you instructions for posting the scan logs here.

    ---------------------------------------------------------------
     
  15. human_error

    human_error Thread Starter

    Joined:
    Feb 5, 2010
    Messages:
    140
    okay, will do
     
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