hardware not recognized.

[lola2001]

I recently installed an update for my CD-Writer and now plug & play is not recognizing my CD writer and my CD-Rom is showing up in my computer as D drive but not responding. Not sure what my next move should be. Can't install anything because CD-Rom is not working.

 

[Rockn]

Did you jumper the new drive correctly? If it's connected to the same cable as your CD-ROM it should be set up as slave.

 

[lola2001]

Yes the jumpers are set to slave. The Cd-writer is not new. I've had it for over a year now and has always worked ok. This just started since I downloaded the new update from the HP website.

 

[Rockn]

Was it a firmware update?

 

[lola2001]

Yes.

 

[Randy48]

Lola, did you install a new drive or just flash the firmware on the old drive?

If a new drive check the jumper as Rockn has said. If you flashed the firmware, you may have a bad flash or flashed with the wrong file!

You may also want to check the system setup. Some mainboard BIOS have a selection to "auto detect" drives, but you have to manually select it for it to find them. As it goes through and finds the drives, it gives you three options to select from for each drive, the correct drive to select will have a (Y) next to it, this is the one you want.

 

[Rockn]

If you take the CD-RW off of the cable does the CD-ROM operate then? If it does the update probably trashed the drive. Try both devices seperately and see what u come up with.

 

[lola2001]

I did not install anything new. After I installed the new update my computer wouldn't start so I had to reset the defaults in cmos just to see the desktop. If I did flash the bios with the wrong firmware update, what can I do to fix that?

 

[lola2001]

I will try taking the cable off the CD-RW. And if the CD-ROM works does that mean the CD-RW is garbage?

 

[lola2001]

Took the cable off the CD-RW and rebooted. Now CD-ROM doesn't even show up in My Computer. Plus I now have all kinds of "!" with yellow background in my device manager and performance tab tells me that I am using real mode drivers.