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Hardware Problem?

Discussion in 'Hardware' started by bobtrop, Apr 1, 2007.

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  1. bobtrop

    bobtrop Thread Starter

    Joined:
    Jun 16, 2006
    Messages:
    46
    I've been looking thru the posts in this forum and see that a lot of us have PC problems caused by hardware errors. No two seem to be exactly the same. I've been having some problems that started about 6 to 8 weeks ago and was hoping I can get some assistance. It started with my PC rebooting and then running CHKDSK automatically when it came back up. I would usually get an error message stating that Windows has recovered from a serious error, but didn't list anything specific. Once I did get to my desktop I would get a similar message and then it asked me if I wanted to send an error report to Microsoft.

    After a few weeks of this, then my PC would just lock up. Couldn't use my mouse or keyboard. I would have to power off my CPU and reboot. But I received no error messages at all. The lock-up seemed to occur most often when the system was idle. Also, a few times when I was away from my PC for a while, when I came back my LCD would be in power saving mode, but I couldn't get it to display anything. I'm suspecting my PC locked-up again.

    My latest problem is the BSOD, but this time it says my system is recovering from a hardware error, says it must shutdown to prevent any damage and runs CHKDSK again. When I get to my desktop I get the message asking if I want to send an error report to Microsoft. When I click on the button to display the error report, it took me here: http://wer.microsoft.com/responses/....2.0?SGD=901c364a-9ec6-43dd-833b-c242962822f8.

    All of this is obviously getting very frustrating and any advice will be greatly appreciated. Below is some system info and also a HijackThis log.

    Thanks.

    Operating System: Windows XP Home Edition Service Pack 2 (build 2600)
    Dell Computer DIM4400
    2.00 gigahertz Intel Pentium 4
    80 GB Hard Drive (Approx. 60 GB free)
    1024 Megabytes Memory



    HijackThis Log


    Logfile of HijackThis v1.99.1
    Scan saved at 1:27:12 AM, on 4/1/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16414)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
    C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\WINDOWS\system32\taskswitch.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\WINDOWS\system32\WDBtnMgr.exe
    C:\Program Files\WDC\SetIcon.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\WordWeb\wweb32.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Outlook Express\msimn.exe
    C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HiJackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] "C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe"
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] "C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe"
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
    O4 - HKLM\..\Run: [SetIcon] "\Program Files\WDC\SetIcon.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [Uniblue Registry Booster] C:\Program Files\Uniblue\Registry Booster\RegistryBooster.exe /S
    O4 - HKCU\..\Run: [Clipboard Recorder] "C:\Program Files\LW-WORKS Software\Clipboard Recorder\clipboard_recorder.exe" -startup
    O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166115476807
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
    O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
     
  2. tuxmaster

    tuxmaster

    Joined:
    Apr 1, 2007
    Messages:
    161
    You mentioned that you got the BSOD by any chance did you get that Technical Information. If so what is it also did it provide a error if so what is it.

    Now there are some BSOD that that information is pretty useless however there are some that are rather useful. For example the 0x000000ED Unmountable Boot Volume usualy has 2 solutions Replace the Hard Drive or repair the system using various methods and or reinstall the OS.


    Also you mentioned that you got a chkdsk screen come up when starting the computer. This usualy indicates a failing Hard Drive. There is a amount of failing in a hard drive that is considered acceptable. If you are not getting a persistent Blue screen then you could probably excape a Hard drive replacement and just do a chkdsk in the recovery console.

    Did your hard drive or computer come with any diagnostics if so run them.
     
  3. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    38,265
    Some things to do.

    1 Reboot the system into safe mode. If it runs fine in safe mode, you most likely have a driver / software issue. If it locks up in safe mode, it is a hardware issue. This helps to find the problem.

    2 Run a hard disk diagnostic. You download this app from whoever made the disk ie WD, Maxtor, Seagate, etc.

    3 Run memtest this will check your ram.

    Post back with results.
     
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