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Harmful download, light blue screen

Discussion in 'Virus & Other Malware Removal' started by Up2fate, Apr 26, 2015.

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  1. Up2fate

    Up2fate Thread Starter

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    I recently got a acer aspire R 14, as i was trying to download something I accidentally downloaded the wrong thing it was called something downloader (I am sorry I forgot the exact name) my malware protection warned me that it could be potentially harmful so i went to my download folder to remove it and the desktop screen turns a light blue. The task bar is still there but only displays the home button and a keyboard symobl. I can't click on the home button to exit desktop and I received some warnings again from my malware protection saying that something was blocked so I told it to remove it for me but I still have a light blue screen. What can I do to fix this?
     

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  2. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
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    First Name:
    José
    Welcome. :)

    What Operating System is installed?

    Press CTRL+SHIFT+ESC simultaneously and if the Task Manager pops up, run Explorer as a New Task.

    Let me know the outcome.
     
  3. Up2fate

    Up2fate Thread Starter

    Joined:
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    I wasn't able to to that but thank you for telling to CTRL+SHIFT+ESC i was able to open my computer's backup system and reset it completely. Thanks for the help it is greatly appreciated.
     
  4. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

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    First Name:
    José
    Thanks for the feedback. :)
     
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