Start, Run, COMMAND to open a command prompt:
Type the following command:
IPCONFIG /ALL >c:\IPCONFIG.TXT
Open c:\IPCONFIG.TXT in NOTEPAD, copy and paste all of it in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Also, let's see this.
Try these simple tests.
Hold the Windows key and press R, then type COMMAND to open a command prompt:
Type the following commands, one at a time, followed by the Enter key:
IPCONFIG
PING <computer_IP_address> >>PING.TXT
PING <default_gateway_address> >>PING.TXT
PING 216.109.112.135 >>PING.TXT
PING yahoo.com >>PING.TXT
Open c:\PING.TXT in NOTEPAD, copy and paste all of it in a message here.
<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.
<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.