Has Roxio killed my Notebook?

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trough

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Jan 4, 2006
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I've got an HP Pavilion ze 5400 (ze5416ea) notebook.

I was watching a DVD using Roxio when the machine froze, with vertical green lines appearing up the screen. I stopped the machine OK, but ever since then when I start it up the screen remains black: the machine is plugged into the mains, the lights switch on and there's some of the usual whirring, which stops fairly quickly. After that, nothing else happens. There's no audio.

What's happened?

:(
 
Joined
Feb 20, 1999
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51,022
trough said:
I've got an HP Pavilion ze 5400 (ze5416ea) notebook.

I was watching a DVD using Roxio when the machine froze, with vertical green lines appearing up the screen. I stopped the machine OK, but ever since then when I start it up the screen remains black: the machine is plugged into the mains, the lights switch on and there's some of the usual whirring, which stops fairly quickly. After that, nothing else happens. There's no audio.

What's happened?

:(
May be a coincidence. Does your screen show anything at startup--like the boot test or the beginning of windows loading? If not, than its not windows that's causing the problem and it sounds like a hardware issue. To trouble shoot it, plug an external monitor into the latptop and close the lid when you power on--it should default to the external monitor. It you get nothing, try the FN key and the key that switches to an external display. If you get nothing, then you know its not the screen on the laptop and probably the motherboard/video. Most laptops you can't replace the video card. If you get a picture fine on an external, then you know your laptop monitor is bad. My bet though is its the mobo or video hardware.
 

JohnWill

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I doubt it was the fact that you were watching a DVD.
 
Joined
Nov 11, 2005
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green lines sound to me like a bad screen. and yes it probably was a porn movie which caused it :) shame on you
 

trough

Thread Starter
Joined
Jan 4, 2006
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2
Mulder said:
May be a coincidence. Does your screen show anything at startup--like the boot test or the beginning of windows loading? If not, than its not windows that's causing the problem and it sounds like a hardware issue. To trouble shoot it, plug an external monitor into the latptop and close the lid when you power on--it should default to the external monitor. It you get nothing, try the FN key and the key that switches to an external display. If you get nothing, then you know its not the screen on the laptop and probably the motherboard/video. Most laptops you can't replace the video card. If you get a picture fine on an external, then you know your laptop monitor is bad. My bet though is its the mobo or video hardware.

Thanks for your response Mulder. The screen doesn't display anything at all, so I suspect you're right when you say that it's the hardware. I'll try it with another monitor later.

Cheers!

And no, it wasn't porn (unless the BBC are really branching out)!
 
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