Have cable connection, can't connect to internet

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absoluten

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Jun 30, 2005
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I have a Cox Cable high-speed connection, which works on my other laptop without having even installed the Cox software or the modem's software.
This laptop will not recognize the connection, however, and when I try to run the modem installation software, this computer won't identify the modem thru ethernet or through USB connection. What can be wrong??
 
Joined
Sep 7, 2004
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If you are swapping the laptops, shut down laptop #1, power off the cable modem, connect #2, power up the modem and when it is up then power up #2
 

absoluten

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Joined
Jun 30, 2005
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2
I've tried powering up and down, even in different sequences... I think it's more likely a software issue.
 
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