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Having a limited internet connection.. HELP!

2K views 23 replies 4 participants last post by  etaf 
#1 ·
Dear readers,

Since a while I have a limited internet connection on every single WIFI I connect with.
I've been searching the web for hours to find a solution. I really need to get rid of this because my download speed is like 10MB/sec where others have way more on the same WIFI.

I hope y'all can give me some advice to solve this problem!

Thanks,

Alex.
 
#2 ·
Have you updated the wireless driver
Post back make and exact model of PC

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ipconfig /all


We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC
You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries​

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

  • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
  • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
  • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )​
Please note and post back - if you receive the following message :-
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste​

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you

------------------------------------------------------------------------
 
#3 ·
Windows IP Configuration

Host Name . . . . . . . . . . . . : Alex
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Bluetooth-netwerkverbinding:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth-apparaat (Personal Area Network)
Physical Address. . . . . . . . . : 34-23-87-A8-17-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Physical Address. . . . . . . . . : 44-8A-5B-43-66-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter LAN-verbinding* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 16-23-87-A8-17-43
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Killer Wireless-N 1202 Network Adapter
Physical Address. . . . . . . . . : 34-23-87-A8-17-43
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.2.47(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : zondag 27 november 2016 13:38:32
Lease Expires . . . . . . . . . . : maandag 28 november 2016 13:38:32
Default Gateway . . . . . . . . . : 192.168.2.254
DHCP Server . . . . . . . . . . . : 192.168.2.254
DNS Servers . . . . . . . . . . . : 192.168.2.254
NetBIOS over Tcpip. . . . . . . . : Enabled




Alright. I will continue now with the resetting part.
 
#4 ·
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. Alle rechten voorbehouden.

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

C:\Windows\system32>netsh int ipv4 reset reset.log
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access denied.

Resetting , OK!
Restart the computer to complete this action.

C:\Windows\system32>netsh int ipv6 reset reset.log
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access denied.

Restart the computer to complete this action.

C:\Windows\system32>
 
#5 ·
------------------------------------------------------------------------

PING & tracert tests

We would like to see the results from the following Ping Tests - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to save/copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

echo > 0.txt & PING 192.168.2.254 >> 0.txt & PING 98.138.253.109 >> 0.txt & PING google.com >> 0.txt & tracert google.com >> 0.txt & echo [/php] >> 0.txt & 0.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 
#6 ·
ECHO is on.

Pinging 192.168.2.254 with 32 bytes of data:
Reply from 192.168.2.254: bytes=32 time=1ms TTL=64
Reply from 192.168.2.254: bytes=32 time=1ms TTL=64
Reply from 192.168.2.254: bytes=32 time=1ms TTL=64
Reply from 192.168.2.254: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

Pinging 98.138.253.109 with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=133ms TTL=49
Reply from 98.138.253.109: bytes=32 time=133ms TTL=49
Reply from 98.138.253.109: bytes=32 time=133ms TTL=49
Reply from 98.138.253.109: bytes=32 time=134ms TTL=49

Ping statistics for 98.138.253.109:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 133ms, Maximum = 134ms, Average = 133ms

Pinging google.com [74.125.195.101] with 32 bytes of data:
Reply from 74.125.195.101: bytes=32 time=25ms TTL=49
Reply from 74.125.195.101: bytes=32 time=25ms TTL=49
Reply from 74.125.195.101: bytes=32 time=24ms TTL=49
Reply from 74.125.195.101: bytes=32 time=24ms TTL=49

Ping statistics for 74.125.195.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 25ms, Average = 24ms

Tracing route to google.com [74.125.195.101]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms mijnmodem.kpn.home [192.168.2.254]
2 16 ms 17 ms 16 ms static.kpn.net [195.190.228.69]
3 18 ms 19 ms 19 ms nl-rt-dc2-git-cr03.kpn.net [213.75.64.239]
4 18 ms 19 ms 19 ms nl-rt-dc2-ice-ir01.kpn.net [213.75.64.238]
5 20 ms 19 ms 20 ms 72.14.198.161
6 20 ms 20 ms 21 ms 108.170.241.195
7 21 ms 20 ms 20 ms 209.85.241.127
8 25 ms 25 ms 25 ms 108.170.234.123
9 26 ms 25 ms 25 ms 108.170.234.149
10 * * * Request timed out.
11 24 ms 25 ms 24 ms wj-in-f101.1e100.net [74.125.195.101]

Trace complete.
[/php]
 
#13 ·
Are these people using the same connection, is also using the same router?

What firewall, AV program and other protection programs are you running?
 
#23 ·
What ethernet adapter do you have? If it is not gigabit you'll be limited to less than 100 Mbps actual data throughput.

What wireless adapter do you have? If it is what I call "half n" (802.11n, 150 Mbps) I do not know what's the maximum data throughput, but 80 to 90 Mbps would not surprise me.
 
#24 ·
The lan was a test to see if that was better
As it is the same then its not just an adapter issue

The speed test shows 90
I suspect its th program

Yiu can try some downloas test file websites and test the time it takes to download
Dont have a recommendation site
-------------------------------------------------------------

Lets do a system file check, and check the Windows files.

System File Checker - SFC /scannow

http://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista
https://support.microsoft.com/en-gb/kb/929833

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Win + X and choose Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
open the command prompt as administrator
Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.
(A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

SFC /scannow
This will take some time to scan and you will get 1 of 4 possible results​

  1. Windows Resource Protection did not find any integrity violations. - This means that you do not have any missing or corrupted system files.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  4. Windows Resource Protection could not perform the requested operation.

If you do receive the message in 3 or 4
Lets see a log file

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

  • This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
  • Copy and Paste the contents of the file into your next post.
=================================================================
 
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