Having a problem with my network can anyone help.

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Arucard212

Thread Starter
Joined
Sep 30, 2008
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12
ok my sister has a blackberry and its connected to my network now the internet works fine but i can't access shared files i know its the blackberry because when its off or when she isn't home i can access the files but she needs it on for work can anyone help me with this i need my network to work and the blackberry to work.
 

JohnWill

Retired Moderator
Joined
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Messages
106,425
I have no idea what you're trying to do.


Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.



  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

Arucard212

Thread Starter
Joined
Sep 30, 2008
Messages
12
ISP: Frontier Online
Broadband Modem: Don't Know
Router: Netgear 108 Mbps Wireless Firewall Router WGT624v3
Connection Type: Wireless Encryption: WEP
PC 1 - Windows XP: Media Center Edition Version 2002 SP2
PC 2 - Windows XP Home SP2
PC 2 - Windows XP Home SP2
Browser: Firefox

Problem:
Can't access shared files when the blackberry is on.
When blackberry is off i can access shared files.

Error Message:
You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.

The network path was not found.

Tried all this

  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue

Q.If there are other computers on the same network, are they experiencing the same issue, or do they function normally?:
A.all have the same problem

ping 206.198.68.37

Pinging 206.198.68.37 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.198.68.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

ping yahoo.com


Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=35ms TTL=53
Reply from 206.190.60.37: bytes=32 time=35ms TTL=53
Reply from 206.190.60.37: bytes=32 time=30ms TTL=53
Reply from 206.190.60.37: bytes=32 time=30ms TTL=53

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 35ms, Average = 32ms

NBTSTAT -n

Wireless Network Connection:
Node IpAddress: [192.168.1.4] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANIMEGOD <00> UNIQUE Registered
MSHOME <00> GROUP Registered
ANIMEGOD <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : ANIMEGOD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link WDA-2320 Desktop Adapter
Physical Address. . . . . . . . . : 00-15-E9-88-DB-06
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, September 30, 2008 2:58:46
PM
Lease Expires . . . . . . . . . . : Wednesday, October 01, 2008 2:58:46
PM
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
That all appears normal, is that when you have the problem with the Blackberry connected?
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
Well, you are able to ping Internet sites by name, so the network is working.

I think when the BB is connected, and again when it's not, we'll need to see the NBTSTAT -n information for each of the computers on the network. It sounds like the BB is interfering with NETBIOS operations, but that's just a guess at this point.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
how do i see the NBTSTAT information
Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, one at a time, followed by the Enter key:

Note that there is a space before the -n or the /ALL, but there is NOT a space after the - or / in the following commands.

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

Arucard212

Thread Starter
Joined
Sep 30, 2008
Messages
12
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

NBTSTAT -n

Wireless Network Connection:
Node IpAddress: [192.168.1.4] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANIMEGOD <00> UNIQUE Registered
MSHOME <00> GROUP Registered
ANIMEGOD <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
I think when the BB is connected, and again when it's not, we'll need to see the NBTSTAT -n information for each of the computers on the network. It sounds like the BB is interfering with NETBIOS operations, but that's just a guess at this point.
 
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