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Having problems: USB3 ports and Updating graphics drivers.

Discussion in 'Windows 7' started by AlexRSR, Jul 24, 2013.

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  1. AlexRSR

    AlexRSR Thread Starter

    Joined:
    Jul 19, 2013
    Messages:
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    First off here is my TGSSysInfo readout

    Hi. I recently reinstalled windows on my laptop and I am having two problems.

    Firstly is the graphics drivers. The laptop includes a NVIDIA GT555M graphics card and has a disk with driver software for the 280.26 drivers. I am finding it impossible to update to the 320.49 drivers. I have downloaded and run the installed from the NVIDIA website for the correct graphics card and it runs the system compatibility check fine, but after I click accept on the lisence agreement the window abruptly shuts down and the drivers are not installed.

    My second problem is with the USB3 ports. I have installed the drivers both from the clevo website and from the disc provided with my system but the ports are in a state where they provide power but no data connection (My mouse will light up but not actually work as a mouse, my external hard drive/usb stick will power on but cannot be accessed etc). Reinstalling the drivers will temporarily fix the issue but they will quickly and for no reason that I can tell break within a few hours and revert to their useless state. (Note: My external drive was plugged into one of the working USB2 slots when it was detected by the sysinfo utility)

    If anyone could help me with these issues I would be really grateful.

    Thanks,
    Alex
     
  2. UserSupport_Pro

    UserSupport_Pro

    Joined:
    Oct 5, 2012
    Messages:
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    Can you please provide Make and Model of your laptop
     
  3. AlexRSR

    AlexRSR Thread Starter

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    It's a custom build from the website PCSpecialist.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. The provided drivers for a notebook graphics are only generic drivers for the Nvidia graphics processing unit. The fact that the chip is reported as Nvidia does not mean that the driver is the correct one for your computer
    CLEVO has never been the best at providing info, in my experience and I would recommend checking with them ( if you get an answer ) to ascertain if the driver is the right one.

    I see that there are many other certified drivers for the 555M since 280.26 have you tried one of those please
    http://www.geforce.co.uk/drivers

    I would also recommend that you visit the Clevo site and install any updates from there FIRST especially the chipset drivers.

    Are you using the Windows firewall or a third party firewall.? please

    Re the USB - did they work before and are the ports set for - do not allow windows to turn off power to this
     
  5. AlexRSR

    AlexRSR Thread Starter

    Joined:
    Jul 19, 2013
    Messages:
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    - I have already installed the Clevo Nvidia VGA drivers
    -I have tried two different versions of the drivers from the nvidia site for my card, both had the same error.
    -I'm using the default windows firewall with MSE installed.
    -The USB did not work upon OS install, worked perfectly fine for a short while after driver install and then broke for no observable reason, taking on the behavior above. I do not know how to check what you just said about the ports being set, they are set to whatever the default would be I guess
     
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